Pentagon FCU Complaints

Pentagon FCU consumers have reported over 454 official complaints. Out of the 454 consumer complaints against Pentagon FCU, 19% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 99% were processed in a timely manner. 17% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.

Issue
Account opening, closing, or management
Application, originator, mortgage broker
Deposits and withdrawals
Loan servicing, payments, escrow account
Billing disputes
Credit decision / Underwriting
Managing the loan or lease
Loan modification,collection,foreclosure
Closing/Cancelling account
Taking out the loan or lease
Rewards
Making/receiving payments, sending money
Settlement process and costs
Other
Shopping for a loan or lease
Identity theft / Fraud / Embezzlement
Balance transfer
APR or interest rate
Credit determination
Other fee
Problems caused by my funds being low
Problems when you are unable to pay
Using a debit or ATM card
Advertising and marketing
Customer service / Customer relations
Disclosure verification of debt
Bankruptcy
Cont'd attempts collect debt not owed
Billing statement
False statements or representation
Improper contact or sharing of info
Communication tactics
Transaction issue
Payoff process
Shopping for a line of credit
Overdraft, savings or rewards features
Unsolicited issuance of credit card
Taking/threatening an illegal action
Dealing with my lender or servicer
Delinquent account
Managing, opening, or closing account
Incorrect information on credit report
Incorrect/missing disclosures or info
Late fee
Getting a loan
Can't stop charges to bank account
Arbitration
Credit card protection / Debt protection
Collection debt dispute
Collection practices
Credit line increase/decrease
Credit reporting

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New Pentagon FCU Consumer Complaints


Pentagon FCU Bank account or service account opening, closing, or management

April 10, 2017 - I opened an account with PenFed Credit Union back in -/-/-. I credited the account with a - dollars and never used that account again until today. So since there were no mouvements, they closed the account and sent the money to the previous address I used to live. I was not aware the account was closed. They never called or sent me an email. When I called on -/-/- at -, - from PENFED told me they sent the check of $100.00 to my previous address and I wo n't be reimbursed for that amount....

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Pentagon FCU Bank account or service deposits and withdrawals

March 31, 2017 - I am a -. I have paperwork to prove this. As a result of my fulltime status, i get - and - from the VA veterans affairs due to my military service. I get regular scheduled payments to my PenFed Credit Union Bank Account. This morning my - did not show up. I called the bank to ask why and they said it was not entirely sent and they gave me a statement that lied to me. The Va claims they sent it out and the bank must have redirected it somewhere else. I need assistance in this fraudulent situation that is ruining my life...

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Pentagon FCU Mortgage application, originator, mortgage broker

March 14, 2017 - I was discriminated against by representatives of Penfed Credit Union, - - and - - who established discriminatory requirements for me to obtain a preapproval letter for a VA loan. I was flagged for discriminatory reasons by - - who prescreened loan applicants by phone and assigned - -, Mortgage Loan Originator. - - violated anti-discrimination laws by creating a requirement for the issuance pre-approval letter that was not consistent with VA/- guidelines or PenFed practice. I provided financial documents that supported my VA eligibility and established income t...

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Pentagon FCU Bank account or service account opening, closing, or management

March 4, 2017 - I was recently approved for a credit card with Pentagon Federal Credit Union. In order to take advantage of the 2 % the card offers members are required to either be in the military service or open a checking account. I was informed by one of their agents that since it has been less than 90 days since they reviewed my credit they would not need to obtain a new report in order to open the checking account. I applied on -/-/2017 and they pulled a credit bureau....

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Pentagon FCU Credit card closing/cancelling account

February 25, 2017 - Upon reviewing my account online with Penfed, I noticed that they had closed my - credit cards. I immediately pulled my - credit report and noticed that none of my credit accounts appeared on my - credit report anymore- including Penfed & - - . I contacted - and filed a complaint with the CFPB against -. - said that my credit file had been mixed with someone else and there was a ton of bad accounts listed that belonged to another person with the same name. - has stated that they have now corrected my credit report. I sent Penfed a letter stating that my - credit ...

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Pentagon FCU Credit card payoff process

February 3, 2017 - When I pay more than the minimum payment, the card company is applying my payments to the - interest balance first then to the higher interest balances only after the - interest balances are paid off. I thought this was against the law. I noticed my higher interest balances were not changing in spite of me paying more than the minimum payments, so last week I finally had someone at the CC company tell me this is what they were doing....

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Pentagon FCU Credit card closing/cancelling account

February 1, 2017 - I have an account with Penfed and they recently cancelled my credit cards without reason and without warning. The excuse customer service gave me is that they " could n't verify my income ''. I have submitted my - and paystubs TWICE and they did n't say anything was wrong with them. For them to close my accounts AFTER giving me the cards is beyond unprofessional. If I was n't credit worthy to them, they should not have given me the cards in the first place. Even worse, they closed them just before the statement is sent to the credit bureaus so now it shows me as having a credit limit of $0...

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Pentagon FCU Bank account or service deposits and withdrawals

January 27, 2017 - I opened an account with Pentagon FCU in -/-/2015. I also had an overdraft protection account of $500.00. Sometime the following year I cam behind in payments on my overdraft protection account loan ending -. At that time Pentagon FCU denied me access to my checking account in which I had direct deposit. The froze my debit card in which I would have no access to my money because there are no branches in the state of -, on top of that they required that before I be given any access to my direct deposit that I bring my account current. Even though I told them that I was unable to pay a...

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Pentagon FCU Bank account or service problems caused by my funds being low

January 17, 2017 - In -/-/-, opened share savings account and given membership number -, and in -/-/-, opened limited checking account. Someone hacked into my - account and attempted to make purchases with my registered accounts in the - system. With very limited funds in the mentioned accounts, of course, PenFed rejected these debits from the account. However, after multiple attempts/returns to the account, this Credit Union has assessed at least $700.00 in bank fees. On -/-/-, sent an e-mail on the consumer website through " contact us '' advising them of the issue and to reverse the ...

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Pentagon FCU Credit card transaction issue

January 12, 2017 - On - previous occasions such as this, - - has configured software logic into their banking system designed to force me into penalties and interest charges on a 0 % credit card offer by not allowing me to make a transfer or even pay my balance due. After many conversations over the phone I am told that a checking account balance must be resolved before this account may be brought current. These - have nothing to do with - another and should be considered fraudulent behavior by the CFPB....

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Pentagon FCU Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy

January 9, 2017 - Pentagon Federal Credit Union / Pentagon - is attempting to collect a debt that was included in a bankruptcy, paid in full per the plan and discharged ( Case - ). After many months of disputing this tactic with Pentagon Federal Credit Union with the credit reporting bureaus, CFPB, and the US Department of Justice, Executive Office of the US Trustees was Pentagon Federal Credit Union 's attempts to collect discharged debt was halted and incorrect credit history corrected. However, Pentagon Federal Credit Union is now re-attempting to collect the discharged debt by labeling the account a...

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Pentagon FCU Credit card billing disputes

January 3, 2017 - Received invitation from my bank - - to sign up for airport - - as a - - cardholder benefit. The letter I received stated that I and a guest would enjoy - complimentary visits before being charged. My wife and I used the - visits on a trip to - - in - 2016 but - charged me $54.00 for the second visit. Despite several attempts to get - to refund the charge, they refuse, claiming that I was only entitled to - " passes '' There is no mention of a " pass '' or " passes '' in the letter - only - complimentary visits for both me and a guest. The outbou...

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Pentagon FCU Mortgage loan servicing, payments, escrow account

December 23, 2016 - I submitted a complaint previously against Pentagon Federal Credit Union, Case # -, which resulted in a response from - stating that Pentagon Federal Credit Union would reduce the interest in the amount of $540.00 for 2016. This was in response to my complaint of extra payments not applied toward principal as per my request. I believe that the $540.00 should have gone into principal and not in a reduction of - -/-/-, I received a letter stating that a new escrow analysis revealed a shortage of $520.00 over 12 months which I paid in order to keep my payment at -. - is ...

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Pentagon FCU Credit card balance transfer

December 6, 2016 - Dear CFPB Staff : Tempted by an offer in - 2016, I initiated a balance transfer with Pentagon Federal Credit Union, and wanted to transfer $1300.00 from my - - credit card ( - - card ). Three months and hours of phone calls later, I still have a debit balance on my PFCU account for the $1300.00 transfer, but never benefited from the transfer at all. We did determine through phone conference calls that PFCU put the wrong account number on the check they sent to -, who claims to have sent the check back to some other account holder ( due to the wrong number on the check fro...

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Pentagon FCU Credit card billing disputes

November 30, 2016 - I requested contracts bearing my signature and the creditor nor bureaus have provided me any proof within - days as required under the FCRA....

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Pentagon FCU Credit card closing/cancelling account

November 16, 2016 - I opened a credit card ( ending in - ) with Penfed Credit Union on -/-/-, I was using this card for over two years without any problem. All of sudden, they closed my card without a notice until my transaction got declined when I was trying to pay at a gas station with this card a few days ago. Then I logged onto my account, the card disappeared on the page. I also check my credit report, it shows that the card -/-/-. I contacted their customer service to reopen the card, they did not give me any explanation and said they can not reopen a closed card, I can only go to apply a new c...

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Pentagon FCU Credit card other

October 15, 2016 - I applied for this credit card and I did not receive it due to " an IP address issue '' having to do with fraud. I never received this card in the mail. I never did any transactions on this card because I did not receive it. I now have a charge-off for around $1500.00 that I am not liable for! How can I have charges on a card that I never received, never used and never had? I contacted this company as well as the credit bureaus and - told me that I had to pay them. They did not care that I did not receive the card in the mail. They would not assist me, would not explain it to me and would...

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Pentagon FCU Bank account or service making/receiving payments, sending money

September 27, 2016 - This a follow up of complaint initiatiated by me that Pentagon federal Credit Union - all guidelines, concepts, sop.s, regulations, secuirites protection of my worldy posessions, my bank account, no protocols, no trust, no care, compassion or concern of over 10 years of allowing any and everyone to use my identity, my money directly deposited for the purpose of fraudulent accounting, of no approval or contact by me the signature and bank account owner of over $400000.00 at times, if not more.From -/-/- until - - - - - employees and staff somewhere allowed this crim...

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Pentagon FCU Bank account or service account opening, closing, or management

September 20, 2016 - I believe my loan request was denied due to my age ... ..I 've been a member for over 14+ years, and attempted to obtain a consolidation loan ... .that 's key, as I wanted to return to the - ... .the reason given after being put through several loops..it was denied!! I had a home loan that was paid off early, and when I got that, I owed more ... BUT was younger ... ..I was also lied to about a freeze ... no one else had this reaponse..I checked.....

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Pentagon FCU Mortgage application, originator, mortgage broker

September 16, 2016 - Hello, I had recently applied for a mortgage with Pentagon Federal Credit Union. This experience I do not with upon anyone. Started my research by looking for a - % down product with Pentagon Federal had.. I called in on - - with - - who had explained the product to me in absolute clarity ... He said it is a - % down with a - ARM first mortgage and a - mortgage a 15 year loan [email protected] %. The credit score requirement is - on the - mortgage. So I was super excited and applied for a loan ( BTW i had a personal loan with penfed which i paif off in full ). Once I app...

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Pentagon FCU Bank account or service problems caused by my funds being low

September 15, 2016 - A stop payment was requested back in - 2016. The request was never removed. Several occasions, items were presented against the account, no funds were in the account. Thus resulting in non sufficient fees ( NSF 's ). Several times, I spoke to managers in the customer service to get credit for the fee being assessed. In two occasions, they were reverted. However, other times they were not. I was told that they had to go through a different process to get " approved ''. This never happened. Eventhough, I still have this account. There has been attempts to withdraw funds from FACTS Management...

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Pentagon FCU Bank account or service deposits and withdrawals

September 14, 2016 - I have a savings account with the Pentagon Federal Credit Union. I have been making deposits once a month for many years. Several months ago I got a notice threatening to send the balance of my account to the State of Texas because presumably my account had been dormant for more than a year. Of course, I called them up and a service rep told me that was a mistake. I was advised that my account was not dormant and to ignore the message. I am now in the process of buying a home and found out that in - of 2016 PFCU withdrew $29000.00 from my account and sent it to the State of Texas! While t...

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Pentagon FCU Credit card balance transfer

September 7, 2016 - I transferred a credit card balance of approximately $3600.00 to Pentagon Federal Credit Union ( PenFed ) on their 0 % balance transfer program in - 2016. After a few months on the program, I noticed that my account was being charged interest. This is not an obvious thing as I have a Platinum 'rewards ' card and usually received some credit each billing cycle as a result of gas purchases. I did some rough math and determined that I was paying interest on purchases on an average from the purchase! Not from the billing date or the period after that! I called PedFed and talked to Customer Se...

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Pentagon FCU Bank account or service making/receiving payments, sending money

August 23, 2016 - 1.Theft of Mass Proportion of over about $ -.Blatant disregard for the -, Armed Services, actions without verification, Privacy, professional rules of conduct, and the rules of law.Favors and conduct unbecoming of all bank guidelines, concepts, protocol and authorization by me, the account holder. 2.Recovery and compensation for the suffering of myself, my family and the current threats 3.Immediate follow up and investigations per request of the financial Institution Of the Pentagon Federal Credit Union Fraud Department , Lawyers and Bank managers. of many months of complaint of the mai...

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Pentagon FCU Mortgage loan servicing, payments, escrow account

August 22, 2016 - PenFed artificially inflated at least - fee it charged me to pay off my mortgage. The payoff statement ( attached ) listed a $48.00 " release fee. '' No such fee had ever been mentioned in my loan application or loan agreement. When I questioned that fee, PenFed said it was a County-imposed mandatory fee. My own research revealed that the County 's lien release fee is actually only $41.00, and that I could submit the request and pay the County directly. See - and attached excerpt. So I told PenFed to send me the Certificate of Satisfaction and I would handle the release request. -...

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Pentagon FCU Consumer Loan taking out the loan or lease

August 19, 2016 - I applied and was approved for a $40000.00 vehicle loan and PenFed completely mishandled my account to the point of my suspecting intentional manipulation. Pentagon had my $40000.00 loan approved for application # -. I corresponded with one of PenFed 's agents on the phone and he informed me that all I needed to do was submit my purchase order via fax and my loan for $40000.00 would be approved. I thought the extra $700.00 was odd, but I suspected it had to do with filing fees, etc. It turns out that they denied my loan the next day because the original loan amount was $40000.00 a...

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Pentagon FCU Credit card closing/cancelling account

August 12, 2016 - I Applied Penfed platinum rewards - signature card on for -/-/2016 I was approved for the card 24 hours later I was declined and the reason given was application was built in error I immediately called up to find out what was going on they did n't know. The representative resubmitted the application it came back approved because were service rep said that the card would be mail in out - to 10 days. I logged to my account and noticed that the account had disappeared from the Account screen. I am mediately called and spoke to customer service representative that informed me that my a...

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Pentagon FCU Bank account or service account opening, closing, or management

August 10, 2016 - On - -, 2016 I called Pentagon Credit Union customer service to learn about the mortgage and auto loan products. -, the person that attended me by phone, told me that in order to apply for a loan in PenFed I had to open a bank account. - told me that in order to open an account they had to review the credit report and I clearly told her that if it was a " HARD inquiry '' I did n't want to because it will affect my score and I was buying a home. She told me that the inquiry was a " Soft '' but anyway she was going to check. After a while waiting by the phone - confirmed me that t...

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Pentagon FCU Mortgage settlement process and costs

August 5, 2016 - My chief complaint is Pentagon Federal Credit Union is in breach of contract for changing their policy on the criteria for removing Private Mortgage Insurance ( PMI ) that was explicitly agreed to at the time of closing on the loan. The Credit Union is changing the terms of the agreement for removing PMI in its favor now that I am finally eligible to remove PMI. At closing Pentagon Federal Credit Union provided a document titled ( enclosed ) : " WHAT YOU NEED TO KNOW ABOUT OUR SERVICING OF YOUR MORTGAGE '' In this document, the following policy was stipulated for removing PMI : " PRIVATE MOR...

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Pentagon FCU Consumer Loan shopping for a loan or lease

July 25, 2016 - I have been a Penfed Credit Union member over 8 years. I applied for $ - signature loan, was denied, and the reason was too high loan balance? No explanation was given. The only account I have with Penfed C.U. is a $ - -, with a balance the was was $ -, but has been paid down to $6700.00. My wife is a retired - with a - month pension and I am semi-retired with $1300.00 monthly Social Security and I work part-time as a - with $3500.00 monthly additional income. Our mortgage payment is - monthly, plus some smaller monthly payments.The Penfed phone employee did not l...

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Pentagon FCU Credit card billing disputes

July 8, 2016 - I had - credit cards with Pentagon Federal and they have reaged this account to make it appear longer on my credit report. This is a blatant violation....

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Pentagon FCU Credit card other

July 7, 2016 - On - -, 2016 I applied for a credit card with Penfed Credit Union. I received an email from Penfed stating that my - credit report was locked. On - -, 2016 I removed the lock from my - credit report. Penfed subsequently approved the credit card application. On - -, 2016 I again applied for credit with Penfed and received another email from Penfed stating that my - credit report was locked. I contacted Penfed on this date and explained that my - credit report was n't locked and asked if they could use the same hard pull from - -, 2016. The Penfed representati...

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Pentagon FCU Mortgage settlement process and costs

July 5, 2016 - PenFed ( Pentagon Federal Credit Union ) advertises " - Points '' - mortgage loans. In fact, this advertising is deceptive. PenFed charges " points '' disguised as " Loan Origination Fees ''. The initial ads ( attached ) state that the " - Point '' loan has an APR higher than the stated rate because of " closing costs '' ... which a consumer can interpret as the cost of appraisals, credit checks, filing fees, etc. In fact, the closing costs include a 1 % POINT called " Loan Origination Fee ''. The borrower gets no benefit from this fee. All of the costs associated with closing the loa...

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Pentagon FCU Consumer Loan problems when you are unable to pay

June 4, 2016 - The creditor Pentagon Federal Credit Union ( aka PenFed ) continues to incorrectly report an account ( - ) on - of my credit bureau reports ( - and - ), even after multiple disputes to have them correct this for the last two years. This closed account is from a former automotive loan. The vehicle was repossessed in - - and went into charge-off status in - -. Further, the date of first deliquency was in - -, and is now or will be 7 years of age shortly, and should be removed from my credit bureau reports already, if not soon. Over the last two years, I have spoken ...

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Pentagon FCU Bank account or service account opening, closing, or management

May 26, 2016 - Case Subject : FAILURE TO PAY PROCEEDS IN A TIMELY MANNER Case Description : MY CD MATURED FRIDAY, -/-/2016. AS OF TODAY 'S MAIL, -/-/2016, I HAVE NOT RECEIVED MY MONEY. ON -/-/- I CALLED THEM TO INQUIRE AND TO CLOSE MY ACCOUNT. ON -/-/2016, TODAY, I RECEIVED MY $5.00 FOR CLOSING ACCOUNT DISPUTED AMOUNT : $10000.00 DESIRED RESOLUTION : SANCTION OR FINE THEM. THEY HAVE OVER $10000.00 O MY MONEY TO EARN INTEREST ON FOR THEM, NOT FOR ME. ...

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Pentagon FCU Credit card billing disputes

May 24, 2016 - I cancelled my service with - yet was still charged for it on my Pennfed Credit card. I called - - radio and was promised a refund, but never received it. I then disputed it with Pennfed. I both emailed back and forth with customer service and mailed the form. However, they claim it was never received and would not help me resolve the matter. In this day and age it is absurd that only snail mail is accepted, but that is another issue. I did my part and should have received the protection from Pennfed regarding my dispute. I had a credit line of -. I never paid late. I am/was a grea...

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Pentagon FCU Bank account or service account opening, closing, or management

May 18, 2016 - I have been a member of Pentagon Federal Credit Union ( PENFED ) since 1999. During my tenure at the Penfed, I have often been offered many products and services ( i.e. Credit Cards ) ; but, each time I have applied I have been denied. As time went on, I began to notice a pattern and came to suspect blatant discrimination and began to challenge their quick denials. Four times I was turned down for a mere personal loan of - before finally being approved after having to provide a number of documents, complain to the board, and speaking to high level managers. The loan was PAID IN FULL on time...

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Pentagon FCU Consumer Loan managing the loan or lease

May 17, 2016 - Pentagon Federal Credit Union ( PenFed ), a creditor named in my - - Bankruptcy petition on - ( secured by car title ), is reporting inaccurate information to the national credit bureaus. In doing so, PenFed is violating the U.S. Bankruptcy Act, and 7-year reporting limit of the Fair Credit Reporting Act by willfully misrepresenting facts, refusing to correct errors, and using the credit bureau reports as a collection tactic in a manner that is contrary to these regulatory statutes. Pentagon Federal Credit Union Acct. # 1 : The last payment made on this account was prior to filing b...

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Pentagon FCU Credit card balance transfer

April 22, 2016 - This is a complaint against the CFPB. I filed a complaint with you over violations of the CARD Act of 2009 by Pentagon Federal Credit Union ( case no. - ). Their entire response was only to claim they needed more time to " research '' the issue. A week later their " update '' was that they were still " researching '' : it. When I disputed that, your own response was simply to close my complaint. What kind of - is this? Are you going to enforce the law or not? And if not, who do I need to contact in order to hold Penfed accountable? Or can they just get away indefinitely with violating fe...

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Pentagon FCU Mortgage loan servicing, payments, escrow account

April 12, 2016 - I applied for a mortgage refinance loan from PenFed credit union in - 2016 via the internet and gave them the requested information they sought, which included income from my wife and myself, past credit experience etc. About four days later I received an E-mail from their loan broker in -, Oregon stating that he had my application from his home office, and that it appeared I would not qualify for the loan because of my income level, even though it all had not been verified. I therefore ask the loan officer to cancel my request, which he agree to do. In the loan application they requeste...

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Pentagon FCU Consumer Loan shopping for a loan or lease

April 11, 2016 - I contacted Pentagon Federal Credit Union to inquire about products and services. After establishing an account, I called back that same evening to apply for an Auto Loan. When applying for the auto loan with the second representative, he offered and and asked if I wanted some type of insurance product that would take care of payments in the event that I was injured/etc. What I found E-TREMELY disturbing is that fact that the rep asked if I had been diagnosed with -, an -, or -. That is confidential and personal information. No customer service representative should be qualified to as...

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Pentagon FCU Mortgage loan servicing, payments, escrow account

April 9, 2016 - I refinanced my home earlier this year using Pentagon Federal. Escrow signing took place on -/-/2016. I received a letter from - today -/-/2116 dated -/-/2116 letting me know that the ownership of my - lien mortgage had been transferred by Pentagon Federal Credit Union to -. This transfer was effective -/-/2116. I never received correspondence from Pentagon Federal or - letting me know that this was going to occur. It was my understanding that I had to be notified 15 days before the transfer became effective. ...

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Pentagon FCU Bank account or service deposits and withdrawals

April 4, 2016 - On - -, -, I contacted PENFED Credit Union at -, and talked to a customer service representative regarding the amount of $490.00 which was paid twice to my personal loan. I informed the customer rep that I can not afford to pay the loan twice since am paying for mortgage and other loans. That, am currently retired and am in a fixed income. The customer representative informed me that the amount of $490.00 will be reversed back to my - - - - in 48 hours. On - -, -, I again contacted the PENFED Credit Union and talked to -, Customer Service Representative,...

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Pentagon FCU Credit card credit determination

April 3, 2016 - Today I applied for a PenFed Credit Union - card and was denied. I have good income for years, and my - score is -, and - is -. I am -, however, and I think my last name may be red-flagged by PenFed. Why else would I be denied? I just recently was approved for a - card with a $6000.00 limit, and a home improvement loan of $30000.00. This is unprofessional, and CFPB should look into this. The same thing happened to me at - last year. Something is amiss. And it 's not my credit. ...

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Pentagon FCU Mortgage loan servicing, payments, escrow account

April 1, 2016 - First of all I would like to take this moment to thank you for all the wonderful work you do in helping us resolve issues that would take years to resolve but because of your exceptional work they get resolved sooner, for that thank you. I have a mortgage with Pentagon Federal Credit Union ( PENFED ) I the borrower pay the Insurance and Taxes no escrows. I paid the Insurance and the taxes for fiscal year -/-/--/-/-. My - - - forwarded the homeowner 's declaration page ( HODP ) in - - on the renewal date. In -/-/- I received a letter from PENFED requesting a copy...

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Pentagon FCU Mortgage application, originator, mortgage broker

March 31, 2016 - I had a mortgage with Pentagon Federal Credit Union with a balance of approximately $130000.00. I applied in early - for a re-finance in the amount of $160000.00 on an adjustable - rate mortgage and stipulated a Title Service company here in Alaska as my choice of service. After the loan was approved and scheduled for closing - I was notified at the last minute another Title company would service the loan. I objected ( by email ) because it would cost more - they said they would lower some fees to make up for it and they did ( but not for as much as promised initially - again by emai...

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Pentagon FCU Consumer Loan taking out the loan or lease

March 30, 2016 - I was sold a car under false pretences on -/-/16, the day I took the vehicle off the lot I noticed it was not what had been promised. I took the vehicle to the manufacturer that informed me the car appeared to be in an accident and any repairs that would be covered under warranty became null and void. I called the dealer and told them I no longer felt comfortable with the vehicle and was going to return it. I called on -/-/16 to put a stop payment with the financial institution and was told it would take 2 days to process. I have called continually for the past several days as to t...

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Pentagon FCU Credit card closing/cancelling account

March 25, 2016 - I opened a joint-owner credit card with the Pentagon Federal Credit Union in - -. I closed it in - - with a $10000.00 - - in Pays As Agreed status. The closure was only reported to - correctly. - and - still report it as open with a $2500.00 credit limit. I filed a dispute with both - and - and PenFed came back with both credit limit as correct and the account is still open. When I called PenFed, they agreed the card was closed but refused to correct their mistake. ...

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Pentagon FCU Bank account or service account opening, closing, or management

March 22, 2016 - Someone opened an account with PENFED Credit Union under my name last - 2015. I found out about this this past -. I have called PENFED 6 times, faxed them my police report 3 times and have yet to hear from them with any followup from the Fraud Dept. I am very concerned that there is no follow up or concern for resolution with this issue. ...

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Pentagon FCU Mortgage application, originator, mortgage broker

March 22, 2016 - Our complaint is about Penfed not honoring its advertized policy of holding the loan rate unchanged, in spite of their agreeing to " lock the rate for 60 days ''. When I ( - ) made my first call to Penfed, in -, I enquired about the terms and conditions for a loan rate which they had advertised. I was told that besides the usual creditworthiness etc, there were - conditions. The loan should be a " conforming '' loan ( amount less than $410000.00 ), and there should be a 20 percent down payment. In a few days I called again to finalize the amount of the loan. I mentioned that based ...

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Pentagon FCU Credit card billing disputes

March 8, 2016 - I signed for an upgrade to a 6 cylinder car from - - for an additional $140.00, but I did not get a 6 cylinder car. They gave a 4 cylinder Corolla. I asked - for a credit to my credit card, but they refused. When I complained to Penfed Visa, my credit card company, they refused to give me a credit without a credit memo from -. ...

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Pentagon FCU Consumer Loan managing the loan or lease

February 25, 2016 - I am writing to request assistance in handling an important matter with Pentagon Federal Credit Union ( PFCU ) .In 2010, I received I received a letter that I had maxed out on a line of credit with this financial institution. This was the first I had heard of any sort of line of credit with PFCU. I mad inquiries to discover that there was in fact a loan that listed jointly in my name and my ex-wife 's name. I had no knowledge of such loan. When I asked for loan documents where I surely would have been required to sign, I was told that the loan was overdraft protection linked to my checking acc...

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Pentagon FCU Mortgage settlement process and costs

February 19, 2016 - During closing it was discovered that the lender has miscalculated the transfer tax of the property that I was purchasing. A phone call was made to the title company ( at the closing table ) to get the problem resolved. The title company contacted the lender, got the new transfer tax approved and sent us the new Final Closing Disclosure which was signed and notarized at the closing table. As a result of this change the final disclosure that we were sent and I signed showed that I was supposed to receive approximately $2100.00 back from the title company as a refund of what I had wired to the...

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Pentagon FCU Bank account or service account opening, closing, or management

February 5, 2016 - PENTAGON FCU - ACCOUNT NUMBER OPEN DATE -/-/- BALANCE DATE -/-/- ACCOUNT STATUS - PAST DUE - COMMENT TRANSFERRED I AM DEMANDING VALIDATION FOR THE ABOVE REFERENCE NUMBER PLEASE PROVIDE A FULL ACCOUNT LEDGER AND A CHAIN OF TITLE FOR THE THIS DEBT THAT IS BEING REPORTED ON MY CREDIT REPORT. ...

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Pentagon FCU Consumer Loan managing the loan or lease

January 14, 2016 - I have an auto loan with PenFed that they refinanced for me in -. The loan was refinanced from - - and I have now received a letter stating that PenFed has raised my interest rate from - to 14 % since - did not release the title to them. My husband has contacted - numerous times as the title was in his name and they have stated they have released the title to them. My husband also contacted PenFed about the issue in - and they stated this was an error and my husband even opened a checking account with PenFed the same day. This is a fixed rate loan that should never should ...

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Pentagon FCU Bank account or service deposits and withdrawals

January 9, 2016 - PenFed wo n't let me do anything with my account. I have $30.00 in my account. PenFed wo n't allow me to update my address even though I mailed them proof of address and proof of identity. They asked me to call and verify the information on the phone and I did call in, but it still is not updated. PenFed will not allow me open a checking account with them. PenFed will not allow me to initiate a transfer out of my account. Basically they are holding my money hostage and I have no access to is. ...

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Pentagon FCU Mortgage loan modification,collection,foreclosure

January 6, 2016 - Penfed acting as servicer of a - mortgage refuses to cooperate with making the mortgage affordable contravening - mission to prevent foreclosure. After a lengthy illness, lost of business, and divorce my income was seriously impacted. I asked PenFed to reduce the interest rate to make the property permanently affordable. A modification is a one-time event, I wanted to make sure I received - that I could afford moving forward. PenFed continued an aggressive pattern of collection activity and refused payments unless it represented the entire arrears. PedFed misled me with respect to -...

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Pentagon FCU Mortgage application, originator, mortgage broker

December 30, 2015 - I received pre-qualification for a mortgage from Pentagon Federal Credit Union ( PenFed ), and I used this information to put a condominium under contract. Once I received the contract, I sent it to PenFed. - of the PenFed mortgage consultants did not understand the difference between 90 % occupied and 90 % owner occupied and slowed the initial process by 3 days. Once this was resolved, she confirmed the loan could be completed. I committed to the contract with the sellers and moved forward with PenFed. They asked for a number of documents ( pay stubs, bank statements, etc. ), and I provide...

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Pentagon FCU Credit card customer service / customer relations

December 14, 2015 - PenFed The credit card company fails to withdraw funds automatically. The system changes within the company as stated by the agent over the phone suggests internal system issues. However, the company keeps charging delinquent fees to the account even after I make a over the phone payment with the agent. $25.00 fee charged, automatic payment reversed and now the minimum payment has tripled. PenFed continues to not respond to e-mails, not file disputes, does not follow up on promises, does not withdraw funds from automatic payments. The internal challenges of poor communication with custom...

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Pentagon FCU Prepaid card overdraft, savings or rewards features

December 2, 2015 - I was issued a $50.00 prepaid debit card through a rewards program with Pentagon Federal Credit Union. The card expired - with none of the money ever spent. I am now being told by the phone number on the card ( - ) and PenFed rewards program ( - ) that none of them are able to refund my money or issue a non-expired replacement card. The rewards card # is - ...

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