Pentagon FCU Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Pentagon FCU Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arizona

I refinanced my home earlier this year using Pentagon Federal. Escrow signing took place on -/-/2016. I received a letter from - today -/-/2116 dated -/-/2116 letting me know that the ownership of my - lien mortgage had been transferred by Pentagon Federal Credit Union to -. This transfer was effective -/-/2116. I never received correspondence from Pentagon Federal or - letting me know that this was going to occur. It was my understanding that I had to be notified 15 days before the transfer became effective.

Pentagon FCU customer in Arizona
Apr 09, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

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Similar Complaints

How Pentagon FCU handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints3/20126/20127/20128/201212/20122/20134/20131/20144/20145/20146/20147/201410/20142/20157/20154/20168/201612/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCULoan servicing, payments, escrow account41.7%29.2%25.0%4.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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