Pentagon FCU Mortgage Complaint

VA mortgage Application, originator, mortgage broker

Pentagon FCU Mortgage department,

VA mortgage Application, originator, mortgage broker Florida

I was discriminated against by representatives of Penfed Credit Union, - - and - - who established discriminatory requirements for me to obtain a preapproval letter for a VA loan. I was flagged for discriminatory reasons by - - who prescreened loan applicants by phone and assigned - -, Mortgage Loan Originator. - - violated anti-discrimination laws by creating a requirement for the issuance pre-approval letter that was not consistent with VA/- guidelines or PenFed practice. I provided financial documents that supported my VA eligibility and established income that fully met requirements of the Department of Veterans Affairs regarding VA loan eligibility, documents necessary to establish employment stability ( - and paystubs ), and processing requirements.I only requested a loan pre-approval which is always conditional, and not a loan commitment from PenFed. The action of these PenFed representatives was designed to deny me equal non-discriminatory access to a government loan program, and resulted in harm to me due to a lost purchase opportunity of a home and a lower mortgage rate which was available at the time of this discriminatory acts.

Pentagon FCU customer in Florida
Mar 14, 2017

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

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