Pentagon FCU Credit Card Complaint

Closing/Cancelling account

Pentagon FCU Credit card department,

Closing/Cancelling account Ohio

I opened a credit card ( ending in - ) with Penfed Credit Union on -/-/-, I was using this card for over two years without any problem. All of sudden, they closed my card without a notice until my transaction got declined when I was trying to pay at a gas station with this card a few days ago. Then I logged onto my account, the card disappeared on the page. I also check my credit report, it shows that the card -/-/-. I contacted their customer service to reopen the card, they did not give me any explanation and said they can not reopen a closed card, I can only go to apply a new card, then I submit an application, it got denied. I have never requested to close the card. And this is the SECOND time that they closed my account without notice!

Pentagon FCU customer in Ohio
Nov 16, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints6/20139/201310/201311/201311/20141/20155/20158/201510/20153/20168/201611/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUClosing/Cancelling account35.3%35.3%23.5%5.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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