Pentagon FCU Consumer Loan Complaint

Installment loan Shopping for a loan or lease

Pentagon FCU Consumer Loan department,

Installment loan Shopping for a loan or lease California

I have been a Penfed Credit Union member over 8 years. I applied for $ - signature loan, was denied, and the reason was too high loan balance? No explanation was given. The only account I have with Penfed C.U. is a $ - -, with a balance the was was $ -, but has been paid down to $6700.00. My wife is a retired - with a - month pension and I am semi-retired with $1300.00 monthly Social Security and I work part-time as a - with $3500.00 monthly additional income. Our mortgage payment is - monthly, plus some smaller monthly payments.The Penfed phone employee did not listen to me and my reason for the installment loan request. I personally felt age discrimination. Please follow-up with Penfed.

Pentagon FCU customer in California
Jul 25, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints4/20121/20135/201311/20138/201410/20142/20155/20154/20167/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUShopping for a loan or lease50.0%10.0%30.0%10.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease0.6%7.8%0.7%0.2%1.8%1.3%86.5%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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