Review and analysis of 3,778 consumer complaints for 126 money transfers financial institutions
| Ally Financial Inc. |
| GE Capital Retail |
| Bank of the West |
| Navy FCU |
| DolEx Dollar Express |
| USAA Savings |
| Trans-Fast Remittance LLC |
| Google Inc. |
| JPMorgan Chase & Co. |
| SunTrust Bank |
| Deutsche Bank |
| Xoom |
| JPMorgan Chase |
| RBS Citizens |
Explore common Money Transfers complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.
The most common type of money transfer complaint was about fraud or scams. In these cases, the consumer is prompted to send funds as a result of a scam, and someone other than the consumer's intended recipient ultimately receives the funds.
Consumers often complain that they were prompted to transfer funds in response to a request for help from a family member or friend; for the purchase of goods or services, the rental of an apartment, a loan, or a job opportunity; or to pay taxes on lottery earnings.
In response to such complaints, companies engaged in money transfers suggest that they have no liability when someone other than the intended recipient receives the funds, as long as the company complied with its policies and procedures and the minimum identification requirements were satisfied by the recipient. Another common type of complaint involves issues with other transactions, such as the refusal to cancel transactions or honor refunds when the consumer believes the company should provide them.
PAY-O-MATIC Money transfers other service issues April 20, 2017 - At or around - I visited Pay-O-Matic to send money to my teenage daughter who was in - - . I received a call from my daughter that she had issue picking up and the funds, which I was charged $24.00 to send and when I reviewed the receipt I realized my daughter 's middle name was listed as her first name. I returned to the Pay-O-Matic at - when I had a short break between work ... |
Wells Fargo & Company Money transfers fraud or scam April 7, 2017 - I transferred $650.00 using Wells Fargo Sure Pay to what turned out to be a fraudulent Wells Fargo account on -/-/2016. I reported it immediately to the Wells Fargo Fraud department. I also reported the incident in person at my local Wells Fargo Branch. I provided the results of my own research to Wells Fargo. As far as I can tell, there has been no investigation into the fraud. Wells Fargo se... |
Bank of America Money transfers other transaction issues April 3, 2017 - I sent a mobile payment of $1000.00 via email to my Aunt using my Bank of America account and it was routed to a closed - account. After reaching out to both Bank of America and - to get the matter rectified Bank of America informed me that - would not be returning my money. When my aunt called - to get the information they tell her that they can not go into the account because it is... |
Bank of America Money transfers other service issues March 31, 2017 - Money is transferred from Bank of America in New Jersey US to - ( - - : - ) in - - for $9900.00 USD. Even after 14 calendar days money is not deposited into the destination account. Complaint is filed to trace with Bank of America and waiting for their reply and will contact them in another 3 days to check on the status... |
DolEx Dollar Express Money transfers money was not available when promised March 30, 2017 - I did a money transfer on -/-/2017 when the person that was supposed to receive the money went to pick it up he was told that the transaction number was incorrect. He went three times to try and pick up the money but Was also told that the money he was trying to receive was not there. He double checked that all his information was correct which it was and still had trouble receiving the money. I... |
Citibank Money transfers wrong amount charged or received March 30, 2017 - I have an account with both Citibank - and Citibank NA. On -/-/-, I initiated an international wire transfer from Citibank - worth - from my personal account, to my Citibank NA account. Fees : - ( debited from my bank account in - , NOT THE BALANCE ) Rate : - for - Balance : - Incoming international wire transfer fee : - Expected Balance : - However, the bala... |
Wells Fargo & Company Money transfers fraud or scam March 30, 2017 - My bookkeeper notified me to an unknown transfer from my WF to a - account I confirmed the $ - transfer was fraudulent I reported this to Wells Fargo but they denied my claim because of a transfer to the same unknown - account in 2013, for $10.00, which was obviously also fraudulent... |
Wells Fargo & Company Money transfers fraud or scam March 28, 2017 - I made a wire transfer on Saturday -/-/2017 for $40000.00 through my account at Wells Fargo bank to an account owned by - at - for the purchase of - cars. The transfer was done on Monday -/-/2017 because i initiated it on a weekend. After the wire transfer, i was suppose to get a shipping confirmation from -, but to my surprise - - - disappeared. Their phone were cut off... |
Bank of America Money transfers money was not available when promised March 28, 2017 - On -/-/- I made an international transfer on line at bank of America as i have in the past. The funds were for a reservation at a vacation resort for myself and my family. Despite the fact that if I check on the bank website the transfer is completed, the funds were never received. Attempts tocall the bank at the number indicated were unsuccessful.... |
Citibank Money transfers fraud or scam March 27, 2017 - - wire transfers were sent from my Citibank savings account in -, - & - totaling $80000.00. Citibank 's fraud department contacted me on - after the last transaction was made. I was notified on - for a $3000.00 purchase made using the Citibank credit card. It was not our purchase the card was cancelled and we received new cards the following day, but no one monitored the othe... |
SunTrust Banks, Inc. Money transfers incorrect/missing disclosures or info March 25, 2017 - Asked for correction of a - from Suntrust. They refused our bank also. We moved our funds from one IRA to another IRA at -. - told us to get a cashiers check made out to - doing business for - and -. We did. We did not touch the money, but they show us as a gross distribution, not a transfer. Our bank, -, called and talked to their IRA department. They were told that Suntrust ... |
Wells Fargo & Company Money transfers fraud or scam March 24, 2017 - On -/-/2017 I went into the Wells Fargo -, CA branch. The banker - - - initiated a wire transfer of $2500.00 that needed to go to my fianc in - -. On -/-/2017 the funds were released from my account. I showed my fianc the information on -/-/2017 and he brought to my attention that the banker did everything incorrect because - did not include my fiance 's account number... |
Citibank Money transfers wrong amount charged or received March 23, 2017 - I sent money to my mother 's account, from - to -, and she never received it. This happened more than 2 months ago and Citi Bank still " ca n't find my money '' and is not giving my money back.... |
Bank of America Money transfers fraud or scam March 21, 2017 - Advertized Restaurant for Sale. Engaged with purported owner.Eventually paid 10K good faith deposit. deal cancelled after she demanded full payment without providing bill of sale for assets and equipment. No business records supplied at all and the contract provided for sale was also incorrect. She has kept money, restaurant and personal belongings housed at site.... |
Wells Fargo & Company Money transfers incorrect/missing disclosures or info March 20, 2017 - I have accounts with Wells Fargo Bank. We travel to - often and we have done wire transfers many times on line and all of a sudden it wo n't work. After I put in the information and hit the " calculate '' button for it to tell me what the exchange rate is and how much will be available in - - it puts up an error message saying my information is incorrect or incomplete!!!! This is their " E-P... |
Wells Fargo & Company Money transfers money was not available when promised March 20, 2017 - Earlier this month I made two transfers via Wells Fargo sure pay using the recipient 's email address ( - ). According the the recipient, he never got the money. I tried calling and send emails Wells Fargo claims department. But I did not get any clear answer. If the recipient never got the money - then where did it go? The following are the transaction details : Expand -/-/- TRANSFER TO... |
Wells Fargo & Company Money transfers fraud or scam March 19, 2017 - I purchased a rifle from -, an online store based in - Virginia and owned by -. I paid $1600.00 via Wells Fargo -, a wire service, to - on -/-/-. - is registered to - - - VA - -. I called or emailed every few weeks since I ordered it and was told it was on back order and would ship when it came in stock. To date, I have not received my order. When I checked ... |
Wells Fargo & Company Money transfers fraud or scam March 16, 2017 - Here is a classic example of fraudulent Indian bank practices under the garb of technicalities and why millions of Indians do n't entrust their money with inconsistent working of banks. Customers do n't trust banks that they will get their money at the time of need with certainty ( demonetization is a unique situation ). Banks make common customer dance to the music of bank at the time of withdraw... |
Xoom Money transfers other transaction issues March 15, 2017 - I am being blacklisted from being able to send any overseas transfers from my computer. I know this now because after - started blocking me I moved to -oom, which blocked me after a couple of transfers ... and then today I tried to establish a new account with -E money transfer and they would n't even let me create an account. I believe this all stems from an incident I had last - where some... |
Wells Fargo & Company Money transfers other service issues March 9, 2017 - On - I sent the money to incorrect account number via Wells Fargo to - bank.I registered my employee information ( name route number account number ) on direct pay registration.3 days later Wells Fargo verified the registration and I sent the money on -.A few days later I found that I missed - number ( employee account number is started with - and - digit ) and registered only -... |
USAA Savings Money transfers wrong amount charged or received March 1, 2017 - I made - wire transfer requests via USAA online banking, but the requests were rejected because I put in wrong account number. Nonetheless, USAA charged me $40.00 for the failed wire transfer requests. USAA customer service said because I put the wrong account number, so it would not refund the money. But there was no such warning before I submit the wire transfer requests, and I reasonably b... |
USForex Inc. Money transfers other transaction issues February 24, 2017 - Hi, I initiated the fund of $250.00 transfer at OF- to a bank in - from US on -/-/2017 They have transferred the fund. After a week, the fund still did not arrive the account in -, and I found out by calling to the bank in - that I missed the last digit " 1 '' attached to the account number, thus it can not be received. I contacted OF- to correct the mistake on -/-/2017. They st... |
USAA Savings Money transfers other transaction issues February 18, 2017 - I sent - dollars to the wrong account at - -. I called USAA my bank account and they said the money was already gone and there was nothing they could do and that I would have to call - -. - -, of course, would n't speak to me because I am not a customer.... |
Bank of America Money transfers other transaction issues February 16, 2017 - I applied the wiretransfer by - from US to another proper account in -, but the destination bank refuse to accept the transfer because I did just state my first name ony but not first and second name. I was trying to call the wiretransfer of the bank and also the branch I have the account but just long time waiting. I had tried so many times but just waiting on the commuter. Now I am trave... |
Bank of America Money transfers other transaction issues February 15, 2017 - On -/-/2016 I transferred payment to - - - for payment to our vendor -. I was not aware our vendor had closed the account with -. - has not returned the $4100.00.... |
Wells Fargo & Company Money transfers money was not available when promised February 14, 2017 - I have initiated a wire transfer on -/-/2014 from my savings account at Wells Fargo Bank ( - - located at - - - -, -, WA - ) to my father 's account in -, it has been more than 10 days and my father did not receive any money yet, when i contacted the bank there is no response from the Branch, i have visited the bank 3 days in a row.... |
Wells Fargo & Company Money transfers fraud or scam February 13, 2017 - I got a phone call last week, the caller claim they are Wells Fargo Fraud department and I have a suspicious check that may be withdraw from my checking account. I ask the caller about the check number and withdraw amount because I written a check to the termite service recently. The caller reject me the detail information and keep claim this is privacy information. Then I ask them to send me an e... |
Bank of America Money transfers other transaction issues February 12, 2017 - On -/-/-, I initiated an online electronic fund transfer of $10000.00 from my account at Bank of America account to my new son-in-law 's account at - as a wedding gift for the new couple. I entered my son-in-law 's name, home address, email address and account number. But without realizing it, I typed a " - '' instead of a " - '' for the - of the - digits of the account. Unfo... |
Bank of America Money transfers other transaction issues February 12, 2017 - -/-/- one of my sons asked me to pay his - cellphone bill for him. I did this with him by using the - online bill pay on his account. I paid the bill by giving - a bank sort code and bank account number for one of my bank accounts, and authorizing them to make a single deduction to pay a single bill. The transaction was successful and this should have been the end of the story. Howev... |
PayPal Holdings, Inc. Money transfers other transaction issues February 10, 2017 - today i tried to get access to my pay pal account and was denied access. I called them and the woman on the phone told me that i was in violation of heir policies and they will hold my money for an additional 180 days there is over - in that account which i have not fully had a chance to gain access to for over two months. I informed the woman on the phone that when pay pal restricted my accoun... |