Review and analysis of over 61 complaints against Pentagon FCU
Pentagon FCU consumers have reported over 61 official complaints related to Application, originator, mortgage broker. Out of the 61 consumer complaints against Pentagon FCU, 11% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 98% were processed in a timely manner. 18% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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Pentagon FCU Mortgage application, originator, mortgage broker March 14, 2017 - I was discriminated against by representatives of Penfed Credit Union, - - and - - who established discriminatory requirements for me to obtain a preapproval letter for a VA loan. I was flagged for discriminatory reasons by - - who prescreened loan applicants by phone and assigned - -, Mortgage Loan Originator. - - violated anti-discrimination laws by creating a requirement for the issuance pre-approval letter that was not consistent with VA/- guidelines or PenFed practice. I provided financial documents that supported my VA eligibility and established income t... |
Pentagon FCU Mortgage application, originator, mortgage broker September 16, 2016 - Hello, I had recently applied for a mortgage with Pentagon Federal Credit Union. This experience I do not with upon anyone. Started my research by looking for a - % down product with Pentagon Federal had.. I called in on - - with - - who had explained the product to me in absolute clarity ... He said it is a - % down with a - ARM first mortgage and a - mortgage a 15 year loan [email protected] %. The credit score requirement is - on the - mortgage. So I was super excited and applied for a loan ( BTW i had a personal loan with penfed which i paif off in full ). Once I app... |
Pentagon FCU Mortgage application, originator, mortgage broker March 31, 2016 - I had a mortgage with Pentagon Federal Credit Union with a balance of approximately $130000.00. I applied in early - for a re-finance in the amount of $160000.00 on an adjustable - rate mortgage and stipulated a Title Service company here in Alaska as my choice of service. After the loan was approved and scheduled for closing - I was notified at the last minute another Title company would service the loan. I objected ( by email ) because it would cost more - they said they would lower some fees to make up for it and they did ( but not for as much as promised initially - again by emai... |
Pentagon FCU Mortgage application, originator, mortgage broker March 22, 2016 - Our complaint is about Penfed not honoring its advertized policy of holding the loan rate unchanged, in spite of their agreeing to " lock the rate for 60 days ''. When I ( - ) made my first call to Penfed, in -, I enquired about the terms and conditions for a loan rate which they had advertised. I was told that besides the usual creditworthiness etc, there were - conditions. The loan should be a " conforming '' loan ( amount less than $410000.00 ), and there should be a 20 percent down payment. In a few days I called again to finalize the amount of the loan. I mentioned that based ... |
Pentagon FCU Mortgage application, originator, mortgage broker December 30, 2015 - I received pre-qualification for a mortgage from Pentagon Federal Credit Union ( PenFed ), and I used this information to put a condominium under contract. Once I received the contract, I sent it to PenFed. - of the PenFed mortgage consultants did not understand the difference between 90 % occupied and 90 % owner occupied and slowed the initial process by 3 days. Once this was resolved, she confirmed the loan could be completed. I committed to the contract with the sellers and moved forward with PenFed. They asked for a number of documents ( pay stubs, bank statements, etc. ), and I provide... |
Pentagon FCU Mortgage application, originator, mortgage broker August 11, 2015 - I have been trying to refinance a current loan with the same credit union, the process began on -/-/2015 and I am still trying to close ; I have responded to all requests in a timely manner - with the exception of a request for association condo insurance coverage, which finally got resolved. I feel that I am getting the run around and I do n't know why, I am now responsible for charges of over - dollars regardless if the loan is processed or not. ... |
Pentagon FCU Mortgage application, originator, mortgage broker July 15, 2015 - I have applied for a PenFed mortgage the beginning of - 2015. I have sent all information requested, - times. Had a settlement date and time ( was about there ) my attorney called saying it was cancelled, they did not approve me. Found out they wanted same info again that I sent. I have been patient, but now I was threatened they would terminate my loan application if I do not respond within the next business day with info I gave them and my CPA, he said the papers were sent before. Going on 6 months, they will not talk by phone, only e-mail. Claiming they lost my PERSONAL tax papers!! I... |
Pentagon FCU Mortgage application, originator, mortgage broker July 8, 2015 - We signed a contract for a home and submitted the contract to Pentagon Federal Credit Union - Penfed -. We were assigned a loan officer, - -, and assigned a closing date of - -. She requested MANY documents for the underwriter, which we returned within only a couple of days. She never confirmed that she received the documents. She did, however, note that she had ordered the appraisal on - -, 2015. The appraisal occurred, but there was an issue with the names on the document. She was given contact information for all parties involved - appraiser, realtor, homeowner 's... |