Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

First of all I would like to take this moment to thank you for all the wonderful work you do in helping us resolve issues that would take years to resolve but because of your exceptional work they get resolved sooner, for that thank you. I have a mortgage with Pentagon Federal Credit Union ( PENFED ) I the borrower pay the Insurance and Taxes no escrows. I paid the Insurance and the taxes for fiscal year -/-/--/-/-. My - - - forwarded the homeowner 's declaration page ( HODP ) in - - on the renewal date. In -/-/- I received a letter from PENFED requesting a copy which I uploaded on the internet portal as they requested. In -/-/- I was notified of forced insurance. Called their toll free and I was advised that they received all the needed documents ( s ). Forward to - - they raised my payments to reflect the forced insurance. I have tried to correct the issue and they acknowledge they received the HODP I 'm not sure if its incompetence on the employees on their systems do n't interface/talk to each other. If could be kind enough and help me resolve this issue of having - policies on - house.