Review and analysis of 2,059 consumer complaints for 67 prepaid card financial institutions
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Explore common Prepaid Card complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.
The most common types of prepaid card complaints involved managing, opening, or closing a prepaid card account and unauthorized transactions or other transaction issues. Consumers also commonly complain about frauds and scams in relation to prepaid cards. Some consumers are frustrated that they are charged an inquiry fee when they call to obtain the balance on the card.
Many consumers appear to be confused about the application of various fees related to the maintenance of the account, including fees that are assessed when funds are deposited on the card or withdrawn from the card. Consumers also complained that they did not know that prepaid cards expire and that they have experienced differences in error resolution procedures among issuers. The remaining complaints involved issues with adding money to a reloadable prepaid card, dealing with misleading advertising or marketing, or not being properly compensated on rewards.
WELLS FARGO & COMPANY Prepaid card fraud or scam April 21, 2017 - I had a secured card with Wells Fargo for $2000.00 which I deposited. Then they paid out a $2500.00 fee to disputed account and after many attempts to refund my scammed money the bank refused to issue credit but instead charged me the money and used my secured money. It 's now being reported to the credit companies as a negative account for - $2500.00. This is fraud and they need to be inv... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 7, 2017 - I purchased 2 $200.00 Mastercard gift cards from - on -/-/2016. When I attempted to use the cards a few weeks later, I found one had $45.00 left and the other $35.00. So on one card there is a fraudulent charge of $150.00 and on the other, $160.00. I called US Bank 's fraud hotline in -/-/2016 and they sent me new cards with the current balances on it and told me I would get the... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues April 6, 2017 - I purchased - $200.00 MasterCard prepaid cards at -. When I tried to use them about 2 weeks later, almost all of the money had been drained from the cards. I contacted the card issuer, U S Bank customer service and was told to submit copies of the receipts and affidavits that I did not use the cards myself. I was told it would take 45 days to get merchant verification and refund my monies.... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam April 5, 2017 - I have a skylight payroll card. In the paperwork it ststes if you use their ATM there will be no fees. Yet when i used it to check my balance it charged me a - every time. I used an ATM out of their network and wasnt charged a -. There are checks with this pay card that can be used to take your paycheck off the card all at once that you 're supposed to go to - or - to cash. Yet when ... |
Empowerment Ventures, LLC Prepaid card unauthorized transactions/trans. issues March 31, 2017 - I used my prepaid card to make a hotel reservation. The hotel merchant did not process the card for any amount. I did not have a balance owed to the merchant when checking out. The prepaid card provider has been contacted by myself, the hotel merchant, and provided supporting documentation. The prepaid card provider refuses to release MY money from pending transaction status. The representative f... |
March 29, 2017 - This card company charges - for each declined transaction fee. It does n't matter if the website is the issue and you have funds available. I was charged - in a two week period and they would only credit - of them. That 's unacceptable to me.... |
U.S. Bancorp Prepaid card fraud or scam March 23, 2017 - I was given a visa gift card for my birthday, with a balance of $100.00. The card says it was issued by US Bank. Several months later I removed the card from its original packaging and tried to register it on the provider 's website. When I tried to register the card to verify the balance, I found it had already been used for the full amount on the card, leaving a --dollar balance. I call... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures March 17, 2017 - Received Netspend deceptive mail with read debit card. Says to activate like I signed up for a card. Then says it 's like a checking account with routing number. Had to search the internet to find out about this company. Fees are ridiculous as well. EVERYTHING you do have a fee. No banks or credit card companies do this, no one would have any money left.... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account March 11, 2017 - Received an un-solicited card in the mail. Could not reach a person to resolve the matter. All calls went to machines.... |
Wells Fargo & Company Prepaid card managing, opening, or closing account March 7, 2017 - I purchased - - Gift Cards from Wells Fargo & Company, and loaded $200.00 on each with a $4.00 fee, totaling -. Upon realizing that the card did not work at retailers I was led to believe it would work at, I attempted to have my remaining balance ( the full $400.00 ) returned to me. I did not seek to have any associated taxes or fees refunded. I was told by a Customer Service Repres... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam March 2, 2017 - I received a prepaid small business Master Card debit card in the mail that was unsolicited from NetSpend. I 've never heard of this company and have not applied for a debit/credit card. This company is sending debit cards to people where their identity can be stolen in the future. The card indicated that I needed to activate the debit card.... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 28, 2017 - I purchased a prepaid - from Office Depot on -/-/-. When going to use this card in - I found that my balance was much lower than the $200.00 I paid for this card. There were two transactions shown online on this card during the month of - - one in - and another in -. These transactions were not performed or permitted by me. I called a number associated with US Bank, the c... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam February 26, 2017 - Did not authorize the account and customer service representatives refuse to provide me with who or what company provided with my information. Company information provided was netSpend for a " consumer partner ''. Transferred multiple time but was unable to actually provide me how they received my information. The first individual was - at ext. - that was unable to close the account or provi... |
U.S. Bancorp Prepaid card unauthorized transactions/trans. issues February 24, 2017 - I have - MasterCard gift cards bought in - and -, -.Fortunately, I did n't give them away but used myself or I will be ashamed, three months later, I found out there are unauthorize charges on these cars totaled - dollars.By -/-/- I submit my request to U.S. Bank Dispute Dept - and asked for a refund.On -/-/- I 've received Cardholder Statement of Disputed Transaction, ... |
Synchrony Financial Prepaid card managing, opening, or closing account February 23, 2017 - Throughout the course of the last 4 years I have received prepaid Visa Debit Cards as a bonus for purchases I have made. Because I live in - and was unable to use these cards they expired. The total amounts are approximately $300.00. I tried contacting the issuer of the cards and was advised that they are unable to extend the expiry and that I was basically out of luck. I am respectfully requ... |
Wells Fargo & Company Prepaid card unauthorized transactions/trans. issues February 22, 2017 - Received from my employer, - -, - Fl a $250.00 Wells Fargo debit card for -. Used my home phone ( - ) to activate the Debit card and created a password ( - ). On -/-/2017 purchased tile at -, - - Fl, for $530.00 - using the Wells Fargo Debit card - for $250.00 and the balance was paid with my MC and - card for $280.00. After full payment and use - th... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 22, 2017 - I am a victim if ID Theft someone called as it was me and had $1100.00 transferred to a - in - WI netpend states they are no error I informed them that was not me I was a victim of ID theft and needed my money returned they are refusing to give me my money back I have been a customer for 9 years... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account February 21, 2017 - I bought a NetSpend Prepaid card lost it before opening it they would not assist me in refunding my money already put on the card... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam February 21, 2017 - I received a NetSpend Prepaid - from a company called NetSpend, -, - T- -. It was unsolicited and when I called the number they gave to OPT-OUT and decline the message did not give that as an option. I have sent an e-mail but do not have much faith that they will comply since the interactions so far has been extremely suspect.... |
Citibank Prepaid card fraud or scam February 20, 2017 - I returned several items to my local Home Depot on - -, 2016 that I had purchased using Visa prepaid card number - - - -. Home Depot issued a credit for $39.00 to the prepaid card. The problem is that because the card had expired in - of 2016, two months before Home Depot issued the credit, there is no way at all for me to retrieve those funds. My question is, why does the e... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 18, 2017 - I need to make very serious complaints against Ace Elite/Netspend -. I have called their corporate office which has ignored my plea for help. They have violated my consumer rights & cheated me by enabling & allowing a company to cheat me by keeping My money for services I did Not receive. Let me explain ; On -/-/-, I submitted a complaint to Netspend to make them aware the company was ste... |
Citibank Prepaid card managing, opening, or closing account February 18, 2017 - I returned several items to my local Home Depot on -/-/2016. The receipt I was given showed - separate credits, apparently because I 'd used different cards for the purchases. However, although - of the credits did appear on my Citibank Visa ( for $160.00 ), the other - credits ( for $25.00 & $39.00 ) were apparently credited to - different prepaid Visa cards. The problem is th... |
Citibank Prepaid card unauthorized transactions/trans. issues February 18, 2017 - I had purchased a set of 4 Good Year tires for my car from - dealership in - WI. At the time - or - was offering a $100.00 rebate for the purchase of a set of tires. Good Year was also offering an $20.00 rebate for the particular tire I purchased. The same rebate would have been $40.00 if I had used a Good Year credit card to pay for the tires. - - - - - purchased ... |
Citibank Prepaid card managing, opening, or closing account February 18, 2017 - I had purchased a set of - Good Year tires for my car from - - dealership in - WI. At the time - or - - was offering a $100.00 rebate for the purchase of a set of tires. Good Year was also offering an $80.00 rebate for the particular tire I purchased. The same rebate would have been $160.00 if I had used my Good Year credit card to pay for the tires. - - - - ... |
NetSpend Corporation, a TSYS Company Prepaid card fraud or scam February 12, 2017 - I received a western union net spend MasterCard in the mail. I waited to activate it because I knew there was a monthly fee. I activated it this morning to gain access to $30.00 my friend sent me via -. I thought it was easier than having to wait until - opens to get it. I 've got guardianship of 3 children and needed the money quickly. According them, their terms and fees are listed in th... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 10, 2017 - I got a netspend card I activated it on the - of - and on the - my - was deposited and on the - I got a text saying my card was stolen as it was not I had my card and soon as I got off the phone with them my card at a transfer amount of - and netspend saying they will not return my money. Please help... |
First Data Corporation Prepaid card fraud or scam February 9, 2017 - Money NEt work, First Data, was given my money by - -, based in Texas ( child support ) when i received the second card as first expired ... Iwas not able to activate. They verified all my information but said they needed a picture id. i faxed and mailed the picture Id Each time they said it was not legible. So for 18 months i have not been able to access my money. There is over -, and th... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 9, 2017 - I have a prepaid account with the Netspend prepaid - by the - -, where I have received my school refunds through direct deposit for the past - semesters ( last deposit being -/-/2017 ), as well as other deposits. Last week on the -/-/2017 I found out that there was a fraudulent transaction on my card and worked to resolve that. my Card was however canceled and so I Have no way of a... |
NetSpend Corporation, a TSYS Company Prepaid card unauthorized transactions/trans. issues February 9, 2017 - i funded an overseas account for trading stocks and was promised an account that would return 80 % back after loosing 100 % I requested that the money be returned per the agreement. and got no response from the merchant and for approximately 15 days was afforded no help from Netspend on the status of my remaining funds. in the interim Netspend classified it as a fraud charge when I specifically to... |
NetSpend Corporation, a TSYS Company Prepaid card advertising, marketing or disclosures February 6, 2017 - I was sent an offer for a prepaid card in the mail that included a printed card with a pre-activated account. I did not ask or authorize for this account to be created. This type of advertisement is dangerous as the card could easily be activated without my consent. I tried to contact the company, but am unable to reach a representative at any of their numbers.... |