Pentagon FCU Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Pentagon FCU Bank account or service department,

Checking account Problems caused by my funds being low Virginia

A stop payment was requested back in - 2016. The request was never removed. Several occasions, items were presented against the account, no funds were in the account. Thus resulting in non sufficient fees ( NSF 's ). Several times, I spoke to managers in the customer service to get credit for the fee being assessed. In two occasions, they were reverted. However, other times they were not. I was told that they had to go through a different process to get " approved ''. This never happened. Eventhough, I still have this account. There has been attempts to withdraw funds from FACTS Management causing continuous NSF 's. Would like someone to take a look on how this agency is refusing to secure an account. Also, marginalizing the poor ( or at a lower class level ) to benefit the wealthy.

Pentagon FCU customer in Virginia
Sep 15, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with monetary relief

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