Review and analysis of over 9,835 consumer complaints
| BB&T Financial |
| Carrington Mortgage |
| Fay Servicing, LLC |
| Servis One, Inc. |
| Morgan Stanley |
| EverBank |
| Quicken Loans |
| Company | Complaints |
|---|---|
| Bank of America | 1,464 |
| Citibank | 1,249 |
| Capital One | 990 |
| JPMorgan Chase | 923 |
| Wells Fargo | 674 |
April 13, 2017 - I was stupid enough to charge some items at MACY 'S on my Macy 's credit card over -. I was unable to log into my account online to make the payment because Macy 's had updated the system and I simply did n't have the patience to navigate their irritating and obscure system. However, I called Macy 's and paid my bill for $ - a day or two late - was assured that there would be no late charges because I was a customer in good standing, yada yada, and received a confirmation number that I had paid the bill in full. I then received a bill for $2.00 in interest. OK, I agree - I had n't pa... |
Synchrony Financial Credit card other April 11, 2017 - - CT - VA - Amazon Prime Store Card - Synchrony Bank Will not report my good payment history to - credit reporting agencies it had been over six months and they still have not re ported my payment history or my correct balance -, FL -... |
Bank of America Credit card other April 10, 2017 - I have paid my account balance to - with Bank of America, attempting to get a mortgage for a new home by improving my credit score. They are not updating my credit report to reflect this paid in full balance. Please help!... |
Capital Management Services, LP Credit card other April 5, 2017 - Got a call on a credit card account that was delinquent and had been turned over to Capital Services debt management to collect the outstanding balance of ~ $2500.00. I did not recall having an account with the credit card company, -. I then called - and they confirmed that I DID NOT have an account with them. I then called Capital back, but they would not discuss anything with me unless I gave them my SSN. I was not about to give then any information, so we hung up. I looked the company on the Internet and saw/read many complaints. Sounds like these folks are scammers and I wanted t... |
April 5, 2017 - dropped a check to pay - of my citi bank credit card infull in the night deposit at there - branch on - accounts end in - and - got a call from the head teller who refused to process my payments and said he was mailing them back to me. branch manager refused to speak with me. even asked the head teller why he could not just mail them to citi bank since they were in the envelope provided with my monthly credit card statement and all he could say was it was illegal for him to process my payment in any way shape or form and he refused to transfer me to the manager.... |
April 5, 2017 - I purchased a - from Best Buy using their 18 month deferred interest agreement. I was unable to pay the balance in full by the end of the promotional period and was charged $940.00 in interest. I called Best Buy to see if they could reduce the interest payment. On a $2000.00 laptop, I was charged $1000.00 in interest.... |
April 5, 2017 - During the middle of -/-/2017, I applied for the Brand Source Card at - - located in - -. I spoke with a customer service representative via phone to verify all of my personal information ( SS #, DL #, etc ) including my income. My information was verified via the Credit Bureau. I was approved immediately for a $4000.00 credit line to be used solely at - -. Fast forward to two months later, and they are currently requesting my income tax return when my credit limit is not even high. I called their customer service department today and advised that their business is shady ... |
April 4, 2017 - No contract with this company as they are reportin on my credit report.... |
April 3, 2017 - I am applying for a loan to buy a new house and my loan officer reported to me that there is a delinquent charges more than 30 days on -/-/2016 and 60 days on -/-/2016 for some credit card ending in - that is issued by CBNA and he gave me a phone number -, which I have called and stayed with them for at least 30 mns and they could not find any credit cards that was issued to me using both my name or my SSN or even my phones so they switched me to fraud department which could not find anything either and then I talked to few supervisor in CitiBank who could not help me at all, I do no... |
Banco Popular de Puerto Rico Credit card other April 3, 2017 - Have a credit card from - opened in -/-/-. -/-/2017 Had issues from the start : Transactions denied, online website errors etc.. I initiated numerous calls whereas representatives could not provide reasons, there was tremendous inconsistencies. After having a dispute with a fraud investigator my account was immediately restricted. Denied more transactions and more calls. Fraud investigator - tried to convince me that a few cards have problems with addresses and requested proof of address along with my passport. - is not aware that my daughter is an it tech specialist and on... |
Synchrony Financial Credit card other March 31, 2017 - I had fraud on my account and I contacted the company to make them aware of it. They closed down my card but the fraud is on my current account and making my monthly minimum payment higher, my card is over the limit due to the fraud. The fraud was transferred to the new account.... |
Sterling Jewelers Inc. Credit card other March 31, 2017 - After reviewing my credit report, I 've notice that I hand a credit inquiry from sterling jeweler. In -/-/2016, I sent a letter to Sterling Jeweler requesting that they investigate the inquiry and advised them that it was I that had made the attempt to get a account with their company. I received a letter back from - from customer care department in reference to my letter ( RE : - ) stating that on -/-/2016 it was attempt to receive credit online and that by signing the credit application I authorized the inquiry. Again after disputing this item, continually asking for more proof tha... |
Synchrony Financial Credit card other March 30, 2017 - Today I called Paypal - Account ending in - to see what my balance is since I have n't received any communication from them. I found out my account was closed and my balance was transferred on -/-/2016 to my PayPal -. My issue is I had set up automatic payments to PayPal - account for minimum payment due on -/-/2016. As of -/-/2016 to current date, minimum payment due is still being taken out of my checking account for a total of $310.00. In addition, I made additional payments to - from another checking account for a total of $300.00. Thats a total of $610.00 which ... |
March 30, 2017 - citi changed the terms of my credit card account to paperless without users agreement.my credit score and interest rate were affected.after having reported a disputed charge i was told i would have to create an online citi account.im now being told by citi that i somehow checked a paperless payment box which i know i didnt.ive been trying since -/-/- to get an explanation in writing.after being a customer since -/-/- im canceling my account with citi.... |
Synchrony Financial Credit card other March 30, 2017 - I contacted the billing department regarding the amount of interest charged on my most recent statement. I had questions about the balance amount used to calculate the interest amount. I asked for the rep to help me to understand, but she refused. I then spoke to a supervisor named -. She stated all that she could is open an " adverse action '', their inquiries department will research my concern and send me a letter within 30 days. I stated I am fine with this. At no time did I dispute this account or the balance owed. Less than 30 minutes ago, I received an alert of action on my - cred... |
March 29, 2017 - Costco switched exclusive credit card companies in 2016 from - ( - ) to Citi. We had our - card setup for auto payments and were n't getting a paper statement. At some point we changed addresses and did n't think to update the - card with the new address ( why would we, we were auto paying ). When Citi took over at Costco we had a balance on our - account get transferred to Citi. The Citi company says they sent a statement to our old address, but we never received it, nor did we receive a phone call. Over the next several months ( - through - I believe ) our account receiv... |
March 28, 2017 - On or about -/-/2017, I signed up for autopay on my Citi double cash card. The payment did not go through, and I received a late payment charge, which was automatically credited back to my account without my requesting. I subsequently re-enrolled in autopay on or about -/-/2017 since the previous registration apparently did not work. When I called on -/-/2017 and spoke to an employee who would only identify herself as " -, '' she told me that there were no finance charges applied to my account. However, my statement showed a charge of $22.00 on -/-/2017, and when I pointed this ... |
U.S. Bancorp Credit card other March 28, 2017 - I booked a flight through - on -/-/2017 which was - leaving - to - on -/-/2017 returning on -/-/2017 arrived @ airport@-. for catching plane@-. went to ticket counter to get boarding pass & ask if i could take my - suitcase on with me, agent said yes get to - lotion was over the amount to travel so i went back to ticket counter to check the suitcase in agent stalled me & said she is processing to check luggage then she said i 'm sorry it 's to late to check in & if i check your luggage you will miss your flight i replied that I have enough time to catch my plane c... |
March 25, 2017 - CostCo made a change from - to Citibank Visa credit cards. I did not authorize their sending a card to me and when on arrived I did not activate it. I was just billed $55.00 on the card for membership renewal which I did not authorize. The bill will be removed, however in cancelling the card which I never authorized my credit rating ( FICO score - ) will take a hit.... |
Synchrony Financial Credit card other March 22, 2017 - I purchased. The item does not work. I want a credit on my account. They will not.... |
Barclays PLC Credit card other March 22, 2017 - I have been doing business with Barclay Bank for approximately 7 years. This past -/-/- I called to attempt to use some of my points for a - vacation. ( One of the reasons I like the card and pay an extremely high fee is because of the rewards program. ) After four of five calls, receiving numerous different reasons of why they could n't access it ... ca n't find the account, computers are down. Then I received a letter stating they were raising my credit limit. Approximately 5 days later, I received another letter saying they were canceling my card due to credit issues. I am in the pr... |
Barclays PLC Credit card other March 22, 2017 - So Master Card Barclays Luxury card was being offered to - military personnel with 0 % interest and no annual fees for as long as you were -. After having the card over a year they decided to send out letters saying that they will now be instituting an annual fee starting the end of - 2018. Now I know its a good deal but are they allowed to change the contract after they have already promoted and offered the initial contract. Should n't that be a grandfathered in situation due to the fact they lied about the card to get you to sign up then change the rules using a loop hole.... |
Synchrony Financial Credit card other March 22, 2017 - PayPal Mastercard by Synchrony Bank I have n't had this card long at all, however every single time I make a payment my payment is not showing in my available credit and every single time I have to contact this issuer and ask WHY? They continuously tell me they are 'waiting for confirmation ' - yet do n't tell me what that means. For example, last week I made a $200.00 payment, it was taken out of my personal bank account 24 hours later, yet 48 hours later from that it is still not reflected on my account. I contacted them yet again, they tell me to 'wait ' another 48 hours 'to see if it is ... |
Wells Fargo & Company Credit card other March 21, 2017 - I was hurt and could not work. I needed - operations. My wife and I went to Wells Fargo bank in - VA to do some business and the lady manager talked me into getting a credit card. She said we would need it because I was going to be on -. She talked me into it finally, but my wife and I both told her not to put my wife on the card as an owner. The lady manager did put her on the card without our consent. She knew she could n't get me approved so she put my wife as the primary card holder. My wife is - - -. We are very upset about that, but we did n't know she did it until way ... |
Synchrony Financial Credit card other March 21, 2017 - Credit Card Issuer : Synchrony Financial FCRA/ CFR and FDCPA Credit Reporting Violations To Whom It May Concern : The process to resolve this credit reporting issue began when repositories - plus - received my certified disputes, challenging their reporting of item SYNCBANKJCP - - ; on Wednesday, -/-/2016, and Thursday, -/-/2016. Further, in my efforts to have the unverifiable listing deleted, I methodically completed ( as per the FCRA/ relevant federal statutes ) each required step of the dispute process, yet to no avail. NOTE : It was my intention based on the " attempt to co... |
March 20, 2017 - I 'm not able to use my Macy 's Amex credit card. After each purchase my credit card gets blocked and there is no way to verify my identity online or by calling. It 's been over 2 weeks since I 'm unable to use it. CSR are telling me I should receive " something '' in mail, but my mailbox is empty!... |
Synchrony Financial Credit card other March 20, 2017 - I opened an account with Synchrony Bank/Lowes. My limit was set at $1500.00. I used the available limit and then made payments on the account bringing it down to $1100.00. I recently paid the balance down to $800.00 dollars. After I made the payment they reduced my credit limit from $1600.00 to $840.00. However they reported the credit limit decrease to - credit bureaus but failed to report the correct credit balance which significantly affected my credit score resulting in the denial of a loan. So it currently states on my report that I have a credit limit of $840.00 dollars wi... |
March 18, 2017 - I have recently apply for a mortgage and I was informed that there is negative or derogatory account reference ERC. I Received a phone Call from ERC for a debt they calm i owe for my - account. I wrote a written request for validation with my signature for this account and not succeeded in respond from them and still they have not removed derogatory mark from my credit reports even after filing to disputes with the credit bureaus. I request for validation with my signature or timely remove the their record from my credit report.... |
March 18, 2017 - I have a Citi - credit card with Citibank (Citicards CBNA). When I first got it, I received a phone call (possibly in -/-/-) from a service representative that my payment was severely late, and they offered to set up automatic payments right there over the phone. I provided them with checking account information in order to do so. This recurring minimum payment has continued being taken from my checking account ending in - every month, even when I have already paid over the required minimum with other payments. I am in the midst of a divorce, and soon will not have access to the ch... |
U.S. Bancorp Credit card other March 17, 2017 - Received attached letter from Elan. Letter states the credit is a " Provisional Credit '' that is permanent. The definition of provisional is " arranged or existing for the present, possibly to be changed later. '' So, is this a permanent credit or a credit that can possibly be changed later?????... |
Bank of America Credit card other March 17, 2017 - I had an account for many years with Bank of America ( revolving credit card # - ) and always paid on time there is one late payment in the history which is not accurate. I have disputed this remark with no outcome. The late payment is reflected on -/-/-. Please help I feel this is an error as I always pay my bills on time.... |
Synchrony Financial Credit card other March 15, 2017 - 1. Incorrect payment application 2. Deceptive advertising 3. Fraudulent / incorrect 4. Incorrect amortization of finance charges ongoing 5. Disregard for basic Truth In Lending Statutes 6. Misleading statements 7. Inability to access promotional charges through online interface I made multiple special financing purchases through my Amazon Prime Store Card which is provided by Synchrony Bank and serviced by Synchrony bank. During the course of these promotional periods, I also made normal routine purchases on my Amazon Prime Store Card. I have repeatedly had to message in, every month prett... |
Barclays PLC Credit card other March 15, 2017 - Alerted by - that Barclaycard reduced my line of credit. Contacted creditor over the phone. Informed that there decision was not based on my credit history payment or my ability to pay. They informed me that I had been using my other credit cards and asked why. I informed them that we have been fixing the house up as it is for sale and we have an offer on our home. Hoping to close escrow in the next 45 days. My income is more than enough to carry their payment as well as the other debt I have. Income to debt ratio is within guidelines. Pointed out that I have always paid them on time as wel... |
Synchrony Financial Credit card other March 14, 2017 - I overpaid by over $1300.00 my Sam 's credit card which is financed by Synchrony bank on -/-/2017. I have made multiple calls to the bank to get the overpayment refunded back to my account. The customer service person said they ca n't refund the money back to my account, but they ca send a check in 15 days. This money have been out of my account since -/-/-, today is -/-/-, why have n't I received my refund. This is unfair to the consumers because these banks take the money out of your accounts in seconds, but it takes weeks for the consumer to get their money back.... |
March 14, 2017 - I have been issued the VISA Platinum level credit card by CITI bank a few years ago. I have been currently out of the country since -/-/- and Citibank/credit card was informed about it. Unfortunately, without informing me or without any advance notice, the card has been blocked and I am unable to use the card while travelling, which causes a lot of problems for me. There is no reason for blocking my card and funds on the above card. I called the bank four times on -/-/-. The first representative informed me that the bank is changing cards ( from VISA to Masercard ) and that I would b... |
Santander Bank US Credit card other March 14, 2017 - My mother passed away on -/-/-, and I am the executrix of her estate. When I I was cleaning out the effects in her home, I found a bill from - that had a due date of -/-/-, regarding my mother 's credit card account with them. I called - customer service on -/-/-, to notify them of her death and asked what I needed to provide them in order to manage her account ( as the executrix of her estate ). I was told I needed to take my documentation ( death certificate, short certificate and proof of identity ) to a bank branch for verification. So, I drove the - mile round trip... |
Colony Brands, Inc. Credit card other March 12, 2017 - The company Home at five and seventh ave bought are one company. They bought had - separate credit card bills on my credit report. I called to see what was going on before I had never even received a catalog or anything from them I did not even know who they were. When the representative answered my call she explained to me that they had sent catalogs to my old address from when I was a child, I had not lived there in about 10 years, but my mom still stayed there and her name is also - so, I explained to the company that it was my moms credit card not mine they had put it under the wrong... |
Synchrony Financial Credit card other March 11, 2017 - Alleged outstanding balance paid online using online web pay ( Lowes.com ). Found out about alleged outstanding balance while applying for a mortgage. The alleged amount was paid. In an attempt to not prevent mortgage processing delay, sent an additional sum in the amount if $470.00 ( with an additional $100.00 to ensure account finalized ). No efforts on the part of the creditor ( Synchrony ) to investigate the account - they just presented $570.00 in funds sent to them without investigating anything. I am - military and had not heard ANYTHING at all from this bank despite having oth... |
March 11, 2017 - I canceled my Costco Anywhere Visa. There was about $70.00 accrued - on the card at the time I canceled it. Now Citibank tell me that the money is forfeit because I canceled their card.... |
Bank of America Credit card other March 10, 2017 - Ok, I have been going around and around with Bank of America and my most recent conversation with some executive named - - has put me over the top, upset. First of all, I had sent a complaint letter to Bank of America about benefits I had cut off, when they suddenly closed my account a year ago for no apparent reason. After this closure, I had built up a balance in a benefits account that they said they " Could Not '' return to me, as per policy. I complained and in - 2016, I received a phone call from an account representative who said they would rectify my problem. Weeks went by, th... |
March 10, 2017 - After logging into or out of my Citi credit card account, Citi had a window pop up on the screen asking me to verify my income. This happened about every other time I logged in or logged out, for a period of several months. When I first began to receive these pop up windows, there was no amount given for my income. My choices were either update my income or not update my income. But as time went on, the pop up window changed. The new pop up windows said my income was - and my - choices were to either confirm my - income, or change my - income. When the window popped up upon login, ... |
March 10, 2017 - I applied and was approved for a Double Cash credit card on -/-/2017, but I still have not received the card in the mail. Several weeks after the approval, I received a notification that the bank received return mail. I called customer service and confirmed the address on file was correct and that another card would be expedited to me. I called again to obtain a tracking number and was informed that expedited shipping was not possible. After I made several more phone calls, and received conflicting information about the card shipping process each time, my final call was escalated to a manage... |
Bank of America Credit card other March 8, 2017 - when my credit card account was closed at - ( a division of - - - ) there was - reward points in my account that they would not let me redeem. I do n't know how they think they can steal reward points that belong to people. the person at - - ( - - - ) that did this is - - - - and her phone number is - please do n't let her get away with this.... |
Bank of America Credit card other March 8, 2017 - I had a -American Express credit card that had accumulated - world points on it. - - - - proactively decided to close my card with out telling me. Now I am not able to redeem my points and am wondering what gives them the right to steal - points from my account????... |
March 8, 2017 - there were fraudulent charges on my card. i called up on -/-/- to report them them and get a new card sent. i was told i would receive in 1-2 business days. after not receiving the card on thursday i called back. i was told the card was sent via regular mail and they would expedite another. monday, after not receiving the card i called back. they said the card was sent but they didnt have any tracking and they would issue another one. i still have not received my replacement card and i have not received any type of email from citi bank... |
Synchrony Financial Credit card other March 8, 2017 - Synchrony Bank opened a credit card account in my name without my knowledge or permission. Then sent me a credit card through the mail to my residence.... |
Synchrony Financial Credit card other March 6, 2017 - I have a Wal-Mart credit card that I recently paid off, - -, in the amount of $ -. Today, my wife looked at our account, lo and behold, Wal-Mart had withdrawn an identical payment on - -. It was listed the same way as the previous payment, an online payment. My wife called our bank, and they could stop the still pending payment, but they would charge us. Even though it was an identical amount for an insanely high dollar value. They told her to call the credit card. When my wife called them to talk to them, they went between saying we did it, our bank did it, maybe a 3rd party di... |
Synchrony Financial Credit card other March 6, 2017 - I have an unauthorized Walmart credit card account in my name.The account was put in my name a little after i was the age to have a credit card. I 've attempted to dispute it since i knew what credit was. It is an account with GE money bank.... |
U.S. Bancorp Credit card other March 6, 2017 - I applied for a secured credit card with US Bank simply to improve my credit and never activated the card. On - -, 2017 I received - pieces of correspondence from them whicm compelled me to contact them by phone immediately. Ultimately I had a conversation with a man who identified himself as -, a supervisor in the collections department. I asked him why I was being charged any fees when I had not activated my account. I explained to him that I spoke to a rep inside a US Bank and a rep at the CFPB who informed me that it was illegal for them to charge me any fees since I had n't ac... |
Wells Fargo & Company Credit card other March 6, 2017 - To Whom May Concern : Early Spring -/-/- my employer - told me that I was going through a back ground investigation, work they told me that I need to work on cleaning up my credit. When I return from the military -/-/-, I came back from - at the hight of the economic bubble overwhelm in depth. I was evicted from a family own home and did not have enough funds amount to pay my bill. I called - on -/-/- and talked to - at -, well she informed me that the depth - dollar a - was issued by the IRS and to your company that satisfied the depth with your company but... |
Wells Fargo & Company Credit card other March 6, 2017 - I got myself involved with business opportunity fraud.Ipaid three companies -, -, and -.I called Wells Fargo for help and received none.These companies did not render me the service i was promised.I told the bank I have no functional online business, no way to earn money, and ended up heavily in debt Wells Fargo seems to agree with these merchants without even contacting them.How is this fair? Me being the customer along with the bank should be able to ask these merchants for proof of what they did.Im out - and the bank says to bad.These merchants should be put in jail for robbing ... |
March 1, 2017 - In -/-/-, I participated in credit protection with citibank card. After learning what it really was, in -/-/-, I called to cancel my membership. I realized that this was a waste of money. I continued to pay my minimum balance assuming that the credit protection ceased. To my dismay and surprise, the fee continued to accrue. I have tried calling and writing letters to the company, but I am blocked and ignored. The credit protection was finally stopped in -/-/-. A total of 7 additional years of applied fees. The fee is - on every outstanding $100.00 monthly. The debt is enorm... |
March 1, 2017 - My credit union mailed - checks to - credit card agencies. - to -, and - to Citi. The check mailed to - cleared on -/-/-. Citi is stating the check mailed to them has not posted yet. I suspect they are delaying posting my payment to accrue interest on my account. I contacted Citi, and they were of no help.... |
U.S. Bancorp Credit card other February 28, 2017 - Please refer to -, the original complaint I filed against Elan Financial Services on behalf of my client, - -. Elan Financial sent a letter on -/-/2016 and refunded my client 's $240.00 with a sincere apology. Shortly thereafter, in -/-/2016, my client received a collection letter on the ELan debt. - - called me and I told her to throw the letter away. On -/-/2016, I received a letter from - -, - - - -, - -, -, Minnesota -. The letter states their client is U.S. Bank National Association dba Elan Financial Services. The letter acknowledges t... |
Synchrony Financial Credit card other February 25, 2017 - Charge-offs stay on your credit report for up to 6-7 years from the date the account was charged off. However, I was told that it will be removed before then. It has been already over 6 years.... |
Barclays PLC Credit card other February 23, 2017 - We sign up for a free 30 trial service with -. We do n't like it so we cancel within the prescribed period. - sends monthly charges to my credit card anyway. - says they wo n't talk to me because I ca n't recite the E-mail address I used to create the account. Although I can recite everything else ( cc #, Address, etc. ). The credit card company says there is nothing they can do because I have a legal agreement with -. So, now I wonder what you guys have been doing for the past decade? I ca n't be the first with this problem. My complaint is against YOU. YOU have done nothing t... |
Bank of America Credit card other February 22, 2017 - I ask for a Business Credit Card 1 month ago, but the Bank pulled my Credit Report 3 times. I applied for a business credit card on -/-/2017. But I have 3 inquiries - -/-/2017, -/-/2017 and -/-/2017 )... |
February 22, 2017 - My Payment was posted by Macy 's 34 days after the due date. That was my fault as an oversight on my part because we were on vacation. They subsequently reported a thirty day late to the credit bureaus. However, when I phoned in the representative I spoke with on the phone said the company 's policy is to only report accounts as late when they reach 60 days and not 30 days. Please obtain a copy of the recording and see for yourself.... |
February 22, 2017 - I was locked out of my CitiBank online account. I reset the password twice. Eventually got 100 % locked out to where Citibank said that they would send a new card. New card was never received and when called to finally close out the account I have not received final confirmation that the account it closed.... |
Synchrony Financial Credit card other February 21, 2017 - SYNCB/Chevron reports acct # - as a charge off/bad debt on my - and - credit report. I have sent 2 certified letters on -/-/- that was Chevron recieved on -/-/-, requesting a validation of debt. Chevron was unable to provide a validation of debt, bearing my signature sealing a contract between myself and Chevron. However, Chevron marked the debt as in dispute. On -/-/-, I sent another certified letter that was received on -/-/-, requesting again for a validation of debt. Chevron, again failed to provide a validation of debt bearing my signature. I '... |