Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I applied for a mortgage refinance loan from PenFed credit union in - 2016 via the internet and gave them the requested information they sought, which included income from my wife and myself, past credit experience etc. About four days later I received an E-mail from their loan broker in -, Oregon stating that he had my application from his home office, and that it appeared I would not qualify for the loan because of my income level, even though it all had not been verified. I therefore ask the loan officer to cancel my request, which he agree to do. In the loan application they requested a bank card to cover expenses in processing the loan. I believed they have incurred no expenses but they have charged my credit card with $84.00. Why? I called the PenFed office and asked that they remove the charge of $84.00 since they have incurred no expense except for the on line application. They refused my request. I argued that the only information they had for the application was the info I provided for them on my online application. I would like to have the PenFed charge removed from my credit card or the amount of their charge be returned to me.