Pentagon FCU Credit Card Complaint

Pentagon FCU Credit card department,

Balance transfer Wisconsin

Dear CFPB Staff : Tempted by an offer in - 2016, I initiated a balance transfer with Pentagon Federal Credit Union, and wanted to transfer $1300.00 from my - - credit card ( - - card ). Three months and hours of phone calls later, I still have a debit balance on my PFCU account for the $1300.00 transfer, but never benefited from the transfer at all. We did determine through phone conference calls that PFCU put the wrong account number on the check they sent to -, who claims to have sent the check back to some other account holder ( due to the wrong number on the check from PFCU ). - then offered to stop payment on that check and mail another check to me, which I would then remit to PFCU so they could remove my debit. That was three weeks ago and I am tired of waiting.


stop pay on the check they issued back to PenFed and then issue a new check payable to you. I am happy to assist you in making another call to - 's in regards to the check that were supposed to be sending you to see if we are able to get a status on it. As you know, - will not speak with me about this issue without you being on the phone and giving your consent for me to speak on your behalf. Please let me know if this is something you would like to arrange. If so, please give a day and time that will work for you for us to call them together. Once we receive the check I assure you it will be backdated to the date of issuance. Again, I apologize for all of the inconvenience this matter is causing you. I will continue to do what I can to assist you in getting this matter resolved. - - - - - - : - | - : - - - - -, -, OR - PenFed.org ] - - - PenFed CU