Review and analysis of over 13 complaints against Pentagon FCU
Pentagon FCU consumers have reported over 13 official complaints related to Settlement process and costs. Out of the 13 consumer complaints against Pentagon FCU, 8% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 100% were processed in a timely manner. 38% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Pentagon FCU Mortgage settlement process and costs August 5, 2016 - My chief complaint is Pentagon Federal Credit Union is in breach of contract for changing their policy on the criteria for removing Private Mortgage Insurance ( PMI ) that was explicitly agreed to at the time of closing on the loan. The Credit Union is changing the terms of the agreement for removing PMI in its favor now that I am finally eligible to remove PMI. At closing Pentagon Federal Credit Union provided a document titled ( enclosed ) : " WHAT YOU NEED TO KNOW ABOUT OUR SERVICING OF YOUR MORTGAGE '' In this document, the following policy was stipulated for removing PMI : " PRIVATE MOR... |
Pentagon FCU Mortgage settlement process and costs July 5, 2016 - PenFed ( Pentagon Federal Credit Union ) advertises " - Points '' - mortgage loans. In fact, this advertising is deceptive. PenFed charges " points '' disguised as " Loan Origination Fees ''. The initial ads ( attached ) state that the " - Point '' loan has an APR higher than the stated rate because of " closing costs '' ... which a consumer can interpret as the cost of appraisals, credit checks, filing fees, etc. In fact, the closing costs include a 1 % POINT called " Loan Origination Fee ''. The borrower gets no benefit from this fee. All of the costs associated with closing the loa... |
Pentagon FCU Mortgage settlement process and costs February 19, 2016 - During closing it was discovered that the lender has miscalculated the transfer tax of the property that I was purchasing. A phone call was made to the title company ( at the closing table ) to get the problem resolved. The title company contacted the lender, got the new transfer tax approved and sent us the new Final Closing Disclosure which was signed and notarized at the closing table. As a result of this change the final disclosure that we were sent and I signed showed that I was supposed to receive approximately $2100.00 back from the title company as a refund of what I had wired to the... |
Pentagon FCU Mortgage settlement process and costs June 18, 2015 - I refinanced my mortgage with PenFed in - 2014. They advertise their mortgage rate offer by saying we pay virually all closing costs up to $10000.00 ''. In my loan documents, it said that there is no pre-payment penalty. However, now that I am trying to refinance, they are telling me that I owe them $1000.00 for the closing costs they paid. This is false advertising!! There is a pre-payment fees!! My new lender thinks this is wrong and suggested I file a complaint. ... |
Pentagon FCU Mortgage settlement process and costs May 30, 2015 - On - -, 2015, I applied for a mortgage with PenFed Federal Credit Union. The email I received on - - said To assist you with the mortgage process, - of our professional PenFed Mortgage Representatives will be in touch with you within 24 to 48 hours to discuss your application. '' No one contacted me within 48 hours. After 3 days, I called to inquire, they said they were busy and would call me by the end of the week. No one called. I called them again later that week, still nothing. On - -, I received an email from Penfed, asking me to answer/confirm '' certain questions.... |