Pentagon FCU Credit Card Complaint

Closing/Cancelling account

Pentagon FCU Credit card department,

Closing/Cancelling account Nebraska

I opened a joint-owner credit card with the Pentagon Federal Credit Union in - -. I closed it in - - with a $10000.00 - - in Pays As Agreed status. The closure was only reported to - correctly. - and - still report it as open with a $2500.00 credit limit. I filed a dispute with both - and - and PenFed came back with both credit limit as correct and the account is still open. When I called PenFed, they agreed the card was closed but refused to correct their mistake.

Pentagon FCU customer in Nebraska
Mar 25, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints6/20139/201310/201311/201311/20141/20155/20158/201510/20153/20168/201611/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUClosing/Cancelling account35.3%35.3%23.5%5.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints