Pentagon FCU Bank Account Or Service Complaint

Pentagon FCU Bank account or service department,

Savings account Deposits and withdrawals Washington

On - -, -, I contacted PENFED Credit Union at -, and talked to a customer service representative regarding the amount of $490.00 which was paid twice to my personal loan. I informed the customer rep that I can not afford to pay the loan twice since am paying for mortgage and other loans. That, am currently retired and am in a fixed income. The customer representative informed me that the amount of $490.00 will be reversed back to my - - - - in 48 hours. On - -, -, I again contacted the PENFED Credit Union and talked to -, Customer Service Representative, and she informed me that the money can not be reversed back to my - - - -, as they will either wired it charging me $20.00 or mailed me back the check in the amount of $490.00. She ask for my pin number which I completely forgot since I have n't used PENFED in -. She did n't provide informed me as to mailing a new pin number. I did n't received good customer service from her. Again, I contacted PENFED Credit Union and talked to -, Supervisor. I told him about the situation,


out of the system. I ask him what was the reason why he ask me the questions, and he said that is public information. Then, he said that in order for my money to be wired, I need the pin number and if to mail out it will take 7 to 14 days. He then told me that I would have to wait another 24 hours before the system is activated again. Then, another - questions will be ask. I told him that is not fair and that the information provided in - -, was misleading. That, I will never use PENFED Federal Credit Union again after my personal is fully paid off.