Review and analysis of over 2,653 consumer complaints
| TD Bank US Holding Company |
| Sterling Jewelers Inc. |
| Synovus Bank |
| Synchrony Financial |
| TD Bank |
| SunTrust Bank |
| Regions |
| RBS Citizens |
| Navy FCU |
| JPMorgan Chase & Co. |
| Synchrony Bank |
| BBVA Compass |
| Wells Fargo & Company |
| USAA Savings |
| Company | Complaints |
|---|---|
| Citibank | 567 |
| Capital One | 361 |
| Bank of America | 287 |
| JPMorgan Chase | 209 |
| GE Capital Retail | 204 |
Citibank Credit card customer service / customer relations April 9, 2017 - Has CITI disable the FICO Score for the the " Citi ThankYou Preferred '' Credit Card? Last Update was -/-/2017 From CITI Bank, " Thank you for connecting with us here on -. I understand your concern and would be glad to help. I am sorry about the frustration regarding your FICO score.The FICO score is updated once every 45-60 days for the month prior. If your last update was on -/-/2017, then you should see your -/-/2017 FICO score around -/-/2017. Please let us know if this helps. Thank you, - -. '' Really? Why Supply a FICO Score that is 45 DAYS OLD. - Come one Folks ... |
Synchrony Financial Credit card customer service / customer relations April 3, 2017 - In early -/-/2017, my Sam 's Club MasterCard was compromised. There was an unauthorized charge for the amount of $96.00. Synchrony Bank ( who services my Sams Club MasterCard ) failed to catch the fraudulent charge at the time but I alerted synchrony bank of it when my billing statement came. They assured me it would be investigated and I would hear back within 30 days. Some time later they sent me a letter stating the charges were valid. I called back in to assure them it was fraudulent. The case was reopened. I received another letter ambiguously stating the case was resolved. After play... |
Synchrony Financial Credit card customer service / customer relations April 2, 2017 - After three different disputes that were unanswered I had to stop my Amazon.com credit card account. Since my complaint was regarding Amazon I can assume after many months of ignoring my disputes Amazon.com was being dismissive. They sent me papers asking for more information over and over again even though I had already sent the information in many times.... |
Barclays PLC Credit card customer service / customer relations March 28, 2017 - I currently serve as an - in the U.S. -. I wanted to bring to your attention to a cancellation of Servicemembers Civil Relief Act ( SCRA ) benefits by Barclays Bank on their - that will likely put many servicemembers in a financial bind, and at the very least is an abuse of those servicemembers ' good faith and trust in Barclays as a financial institution and lender. A little over a year ago, I, along with many friends currently in -, opened a Barclays Gold - with an agreement that the SCRA benefits afforded to me would include a 0 % interest rate on both old and new purchases... |
Citibank Credit card customer service / customer relations March 26, 2017 - I was attempting to pay - of my credit card invoices. Instead of being greeted with the normal payment screens I was instead forced to verify my payment source before I could make the payments. This was the same day that the payment was due and I was n't at home and did n't have my checkbook with me to get the routing number and account number. I did n't want to be late so I input the information from memory and some portion of the information was incorrect. I received a call from the company fours days later asking me for payment which I paid the same day. I was then charged fees for makin... |
Bank of America Credit card customer service / customer relations March 25, 2017 - In -/-/2016 I received a notice of an on-line payment of over $ - to my credit card from BOA from an account at - . I do n't have an account at -. I contacted BOA to let them know that it was not my payment. This was the start of the nightmare. I have attached a timeline of what happened after that. But, money kept coming in and I kept telling the bank it was not from me. Then at some point BOA decided I had too high of a credit balance and sent money back to - to a different account from where it originated. I have spent maybe close to 60 hours on the phone with BOA over the fou... |
Citibank Credit card customer service / customer relations March 19, 2017 - Not a complaint its a plea for loyalty for loyalty. I have been with - for almost 30 years. i have a charge i made that is a JOINT bill and i have to take someone to court to get it paid and me paid. I have paid what i can. i am asking for the interest to be WAIVED for 3 months until i can get the money based on my good record. I know as of the writing of this no interest has been assessed but it will be shortly. PLEASE consider this based on my excellent record and excellent long term payment history with Citi. Card ends in - Just 3 months. I have written in to Exec customer service wit... |
Santander Bank US Credit card customer service / customer relations March 18, 2017 - In in -/-/-, I applied for a Santander " - '' card at a branch in -, MA. I also signed up for a checking account with them. I used both for a few months, and quickly realized the service was terrible and they were using deceptive business tactics. Just one example, the man who signed me up said there would be no annual fee whatsoever, yet there was. I closed the debit account, but continued using the card in certain circumstances so my credit would not be destroyed. In -/-/-, I left for - to work for a year. Before leaving, I paid off everything on the card. I pride myself f... |
Citibank Credit card customer service / customer relations March 18, 2017 - - - - - - -, New Jersey - -/-/- Office of Privacy and Civil Liberties - - - - -, - - - Citibank Customer Service - - - -, SD - To Sir or Madam I am writing to bring to your attention a serious issue I had with the Citibank. On -/-/- a representative from Citibank Collection Department called my home. The caller spoke to my spouse and went into details about my credit card bills. My spouse is not my co-signer on my applications. I want to report this matter because I feel that Citibank 's representative broke the Privacy Ac... |
Citibank Credit card customer service / customer relations March 17, 2017 - problem with citi bank I returned what I purchased I also dispute online shopping which was from - so technichly all that will give me a - balance but Citibank wants me to make a payment I told them it does n't make any sense with all the credit my payment will make my account credit then I have to call citi again and request a efund for the credit balance the - do n't get it I am not making any payments periods why make a payment then request a refund?????... |
Synchrony Financial Credit card customer service / customer relations March 14, 2017 - Synchrony Bank issue - I paid my credit card bill early and the credit card company is listing my account as being late and sending harassing certified letters to my home. I have called once and was assured by a representative that it was solved. The next day yet again another certified letter for the same account and reason. I called the company and the only thing I get is we are sorry this is unacceptable business practice and borderline harassment from a creditor to a consumer that is paying their bill on time if not earlier than due.... |
Bank of America Credit card customer service / customer relations March 14, 2017 - I had an account with bank of america. Unfortunately my spouse has left me and I am not employed. I am currently on public assistance ( food stamps ). I spoke with a rep awhile ago at bank of america to see if I can claim a hardship. I was told I would be sent paperwork to fill out to prove my financial hardship. I never received any paperwork. I also had requested that they stop reporting 1 's and L 's on my credit reports as this is hurting my credit very negatively. This account has been charged off to a bad debt unfortunately. I have tried soon after the abandoment to do in good faith pay ... |
Citibank Credit card customer service / customer relations March 14, 2017 - I was notified on -/-/2017 by CitiCards that there was a fraud alert on my credit card. They sent me an email, a text to my cell phone and called my cell phone via IVR. I answered the cell phone call and after connecting and talking with the agent, I thought everything was taken care of. My card that had been compromised would be canceled and I would get a new card the next day. On -/-/2017, I get another call about the fraud alert, I explained to that agent I had already been called about the - in question. My new card did arrive on -/-/2017. On -/-/2017, I got yet another call abo... |
SquareTwo Financial Corporation Credit card customer service / customer relations March 14, 2017 - I had a credit card with - - - - - - - at one time two collection agency - and Cach LLC was trying to collect from me for the same credit card, after contacting court and you ( CFPB ) one of the attorney from - contacted me and I am actively paying them, Cach LLC continue to send letters with the same account # and different amounts, every time they call me I tell them I am already working with -. at this point I feel they are harassing me, they are also on my credit report, I would like to have them ( Cach LLC ) off my credit report and stop all the unnecessary c... |
Citibank Credit card customer service / customer relations March 13, 2017 - I have had a credit card ( - ) with this company since -/-/1999. I have a card for myself and my daughter. I live/pay the bill but do n't use the account. My daughter lives in -. Ohio and AT & T Universal Card has known this since since the second card was issued and they know because the charges she makes are in the SAME AREA at the SAME STORES as always. In the last - or so months I 've been getting fraud alert calls. I verify the purchases some as low as $ - $8.00 ; -. I 've even had to verify the same charge TWICE. I 've called them MANY TIMES directly to the fraud dept.... |
Synchrony Financial Credit card customer service / customer relations March 12, 2017 - Lowes issued me a credit card last - 2016 and their customer service calls claim I am not current on my account. I recieve calls from Ohio and the - on SUNDAYS AND HOLIDAYS. i HAVE NEVER BEEN DELIQUENT ON MY ACCOUNT.... |
Synchrony Financial Credit card customer service / customer relations March 11, 2017 - I spoke with Lowes Credit - on -/-/-.2017 about raising my credit limit to $1000.00. I asked them to run a soft inquiry only because I am applying for a mortgage on Monday and do not want any hard inquiries to affect my credit score. I specifically asked for only A SOFT INQUIRY AND TOLD THEM NOT TO RUN A HARD INQUIRY. My - score was - as of -/-/2017. I check my reports everyday because I am meeting the mortgage officer this coming Monday to get a pre approval for a mortgage.. I wish I never ever spoke to Lowes. I never would ask for a hard inquiry knowing the depth of in... |
Wells Fargo & Company Credit card customer service / customer relations March 11, 2017 - Hello, I am a - who just received my social security card from the US government as I began working on a - funded program. Since I had no credit history, I applied with Wells Fargo bank for a credit card. The application was denied and I was kept in the dark for a week and only received this information when I called up their customer care service. The reason for rejecting my application was lack of permanent residence proof and when I said that I have a SSN, they asked me to fax it or go to the Bank and a representative would do it for me. I went to the branch at -, - and also gav... |
Synchrony Financial Credit card customer service / customer relations March 10, 2017 - I tried to log into my account from the website. The website requires they send a secure code to my cell phone either text or phone call. I am - military - and do not have access to any phone service. I only have internet. I tried their online chat and they could not help me log into my account. I am now locked out of my account for the remainder of my - because I do not have a cell phone.... |
Citibank Credit card customer service / customer relations March 9, 2017 - CITI CARD DOES NOT CARE AT ALL THAT THEY SEND ME OVERSEAS AND WHEN IT COMES BACK THAT I CAN NOT HEAR AND MY ADA ADVOCATE ALSO TOLD THEM NO OVERSEAS. WHEN IT COMES BACK I CAN NOT HEAR THEM. IT IS SO BAD. FLORIDA OFFICE IS JUST AS BAD AS OVERSEAS ALSO. THIS HAS BEEN TOLD TO THEM SO MANY TIME. THEY DO NOT CARE. THERE IS NO BANK IN THE AREA TO GO TO AND I AM READY TO CLOSE MY ACCT DUE TO BEING FOUGHT WITH OVER AND OVER TO HEAR. I CAN NOT HEAR WORDS HE IS SAYING IN FLORIDA AND HE WOULD NOT TAKE IT SERIOUSLY EITHER, IT REALLY WAS THAT BAD AND THIS IS NO LONGER FUNNY OR A JOKE AND I AM SO TIRED OF C... |
Citibank Credit card customer service / customer relations March 9, 2017 - Notwithstanding several attempts to have the below corrected since -/-/- via telephone complaints/request to Macy 's credit ; to date, I have received no replies or corrections. - Re : Macy 's credit card number - As communicated in my call to Macy 's Credit Services of -/-/- , that my Macy 's credit account which is my oldest credit reference is not being reported by -, - nor -. Said account is reported as closed by -. Per your request on -/-/-, this is my written request to have my credit reference of this trade reported/updated correctly with all the appli... |
Citibank Credit card customer service / customer relations March 8, 2017 - Please direct to Citigroup CEO - executive offices. Conversations with Citibank Account Managers in U.S. call centers are productive but their positive attempts are blocked by Citibank Office of the President. All my Citibank accounts are in good standing and useful financial tools when serviced respectfully. One account open for over 15 years was converted coercively by Citibank offshore call centers in - to the Citibank -. Subsequently I suffered severe impediments to routine customer service issues and extreme misogyny often escalated when I requested a U.S. Citibank supervisor. Fo... |
Citibank Credit card customer service / customer relations March 8, 2017 - Around - -, I noticed a fraudulent charge on my credit card for an online purchase at Best Buy. I immediately contacted Citi to dispute the charge which they approved as fraud. A day later a package arrived at my house addressed to someone else from Best Buy. I called Citi back to report that the alleged package arrive to ask them for direction on next steps. They informed me that they could not tell me what to do with the package so its at my discretion but that they had approved my dispute and the money will be credited back. I decided to return the phone to Best Buy. I explained to th... |
Citibank Credit card customer service / customer relations March 6, 2017 - Regarding CFPB Complaint # - : On - -, 2017, Citibank stated that it would contact the major consumer reporting agencies to request the removal of any data related to my consumer Home Depot account from my credit history. I accepted this resolution and the dispute was closed. However, on - -, 2017, I received - letters from Citibank ( see attached documents ). - of them acknowledging the agreement and the second - retracting it.... |
Citibank Credit card customer service / customer relations March 6, 2017 - Citi Bank has set up such a ridiculous infinite loop of stupidity that it surprises me that it can operate as a company!!! Its - Department needs a Fraud Department to monitor it! Upon receiving an automated phone call from that department in response to a recent transaction I had attempted to put through, the questions that the system asked were unanswerable do to the lack of detailed information provided regarding the transactions to verify, however, I still responded as " confirmed '' for those transactions just to try to get it resolved. The " electronic operator '' then states my c... |
Synchrony Financial Credit card customer service / customer relations March 4, 2017 - I have a Care Credit account issued by Synchrony Bank. I just spoke with a manager named -, who is located in Arizona, and who claims that the CFPB " makes '' Synchrony issue its confusing monthly billing statements. When I pressed him on this, he said because that the CFPB has approved Synchrony 's billing statement plan, it is tantamount to " making '' Synchrony use the plan. When I said that approving a plan is completely different from " making '' the bank use the plan, he stated it was a " matter of verbiage. '' He became more and more " snotty '' as the phone call went on. I have -... |
Bank of America Credit card customer service / customer relations February 28, 2017 - Bank of America was taking a set amount out monthly which I assumed was my minimum monthly amount but it was not. They were taking out $70.00 but the minimum had gone up so it caused my payment to show late. I had this reoccurring being taken out so assumed all was fine. They called me finally after a year ( they say they were under no obligation to contact me to alert me to the under payment ) and I immediately called them back. By this time I owed $730.00 to bring the account current. They were unwilling to do any adjustment to my credit record ( I told them I was n't asking for the late... |
Bank of America Credit card customer service / customer relations February 28, 2017 - My - account was hacked on -/-/2017, and a gold coin was purchased for $680.00. As soon as I noticed this activity on my account, I contacted the merchant the same day notifying them of a fraudulent purchase and asking them not to ship which they complied with. I also contacted my credit card company the same day who started an investigation, credited my account for $680.00 and sent me a new card. A week later the merchant issued a refund in that amount. The bank then debited my account in that amount, to even out the balance. However two weeks later the bank debited my account ag... |
Banco Popular de Puerto Rico Credit card customer service / customer relations February 27, 2017 - I filed claim case # - on CFPB addressed to Banco Popular de Puerto Rico. Banco Popular responded to that claim : " Relief We referred to the - and - Credit Agencies the removal of the additional inquiries to your credit report. '' I contacted - and - Credit Agencies today ( -/-/2017 ) and both of them advised me that Banco Popular de Puerto Rico had not referred any removal of any inquiries to my credit report. They advised me to contact Banco Popular so that they communicate - and - through their credit system the removal of the additional inquiries to my credit report... |
U.S. Bancorp Credit card customer service / customer relations February 27, 2017 - Requested assistance with disputing a charge on -/-/2016, more than two months ago. Still have not received resolution or assistance.... |
Wells Fargo & Company Credit card customer service / customer relations February 24, 2017 - approximately 2 years ago I was approached by someone from our bank where we had personal and company accounts for the last 8 years, namely wells fargo, to open a credit card account. at the time I thought that they were very helpful because 8 years ago I had filed for bankruptcy, and it was very difficult to restart my credit worthiness. they opened my account with - credit line, 6 months ago they increased it to -. in the apprx 2 years that I had the card I never went over my limit. I never was late in payments and always paid in full. the card has a 1 % reward and I was able to amas... |
Citibank Credit card customer service / customer relations February 24, 2017 - I am a Macy 's consumer store card holder and was recently reported to the credit bureau as - days past due. The initial late payment dated back to - however I continued to make payments before 30 day time periods to avoid the late reporting until I could get to financially stable to pay what was owed. I called Macy 's and asked for some sort of resolution and was advised the only option was to close the account, not other hardship arrangement could be made. I then emailed - explain my situation and requested a one time courtesy to have the negative credit reporting removed. I then re... |
Synchrony Financial Credit card customer service / customer relations February 23, 2017 - On -/-/2017, Syncrony Bank submitted a documentation to THE UNITED STATES BANKRUPTCY COURT FOR THE - OF FLORIDA - DIVISION IN VIOLATION OF FCRA, FAIR DEBT COLLECTION PRACTICES ACT ( 15 USC 1692 ... ... 15 USC 1692g ... ). I do not have any liability or any debt with the banking institution mentioned about. If the CFPB want to refer this case to any other federal agency or agency 's.... |
Bank of America Credit card customer service / customer relations February 22, 2017 - I received a PreApproval offer from Bank of America to get a cash rewards Credit Card with them. I hesitated and later decided to accept it. I accepted the off only because I was told by them that I was PreApproved, I was then denied. I am okay with not getting the card but now I am stuck with an inquiry that 's not attached to an account. I called today asking for a letter to have it removed because I felt that it was unfair to say I was preapproved and then deny me and leave me with this hard pull. I told the - different agents that I spoke with that I was not upset but only wanted to hav... |
Wells Fargo & Company Credit card customer service / customer relations February 22, 2017 - Let me start by stating my wife and I have been exceptional Wells Fargo customers for - years and have had this credit card right at - years. Following my recent complaint I filed on -/-/2017 case number -, which a response is now several days past due, I chose not to close this account due to the negative impact it could have on my credit score. In the past 30 days, I have paid $10000.00 to Wells Fargo to pay the previous balance in-full. Today, my wife called Wells Fargo to pay the current balance in-full and was told by a representative that there are notes on our account that ... |
Synchrony Financial Credit card customer service / customer relations February 21, 2017 - There have been several occasions since I was issued a Sam 's Club Credit Card. Initially, I was to use a card with my membership number, then later on I was issued a card with an account. number. The problems were unexpected because I had been paying the the bills on time. After I spoke my cause to the company, I expected the problems to stop, however, they have become worse. The problems : -duplicate charge of over $200.00, -unaccountable charge of $47.00, -card was denied at the register, -I would receive calls telling me there was a fraud alert on the account and I would have to call... |
Sterling Jewelers Inc. Credit card customer service / customer relations February 21, 2017 - I had a card with Kay Jewelers in -. I got the card to build up my credit while I was young. However, I did not ever get a chance to utilize the trade line. The card went missing so I went to Kay Jewelers in - - ( -, South Carolina ) to report the card stolen. The associate I spoke too said that everything had been taken care of and asked where the new card should be sent. I told her I did not want a new card and to have the account close. She closed the Kay Jeweler 's account, or so I had thought. Weeks later I began to receive phone calls about a balance on a card that I had neve... |
Citibank Credit card customer service / customer relations February 18, 2017 - I tried to make a certain purchase with my Citibank Double Cash MasterCard. The purchase looked like " suspicious '' activity to Citibank and was flagged causing a fraud alert/hold to be placed on my account. All of this is completely reasonable. What is NOT reasonable is the fact that I 've been trying to get the fraud hold removed from my account for more than a month. For over 34 days I have placed numerous calls to Citibank 's Fraud Department with absolutely no success. I 've been disconnected, lied to, and given the runaround. It 's wholly unacceptable. Citibank insists they can not remo... |
U.S. Bancorp Credit card customer service / customer relations February 13, 2017 - Hello, After being a US bank credit card customer for 18 years and always paying my bill in full and on time, they totally DEFRAUDED me!!! US Bank incorrectly charged my " no annual fee '' account an annual fee. I contacted them and was told " no issue it was an incorrect charge and would credit the account ''. They did but only many months later and then charged my account appr. $50.00 in penalties, fees etc. I spoke with - supervisors and both said, " the charge and additional fees were an INCORRECT and would be reversed but I needed to pay the $97.00 ASAP or it would be turned to col... |
Wells Fargo & Company Credit card customer service / customer relations February 11, 2017 - I applied for and received a credit card through Wells Fargo Bank. A promotional offer with the card paid a $100.00 bonus after spending " - dollars '' ( I do not recall the exact amount ) in a 3 month period. I achieved this level of spending yet did not receive my $100.00 bonus. I contacted Wells Fargo regarding this matter and was told there was a " glitch in their system '' ( words used by Wells Fargo - and that my $100.00 would be paid the next month. This happened for several months in a row until someone at Wells Fargo manually made the adjustment and paid me the $100.00 they... |
Bank of America Credit card customer service / customer relations February 9, 2017 - A charge to purchase an airline ticket was declined on suspicion of fraudulent activity by my bank. By the time I corrected the problem the fare for the trip was no longer available and I had to pay more for the trip.... |
Synchrony Financial Credit card customer service / customer relations February 9, 2017 - My name is - and I writing this letter to complain about Synchrony Bank. I have a Sam 's Club credit card issued by Synchrony Bank. I only used it a few times and carried a small balance on it. I never got a paper nor electronic bill but in -, I was able to log on and paid off that small balance. At the time, I was n't aware that the card had been deactivated but apparently, it had. Synchrony Bank informed me that they had deactivated the card because they had mailed me a new - with a chip which I never got. I found out about this when I tried to use the card at Sam ; s Club to pay fo... |
Citibank Credit card customer service / customer relations February 7, 2017 - I opened a best buy citibank credit card recently and before I received the card, I moved. I called them to change my address and even after giving them my ssn and all the information they asked for, they would n't verify my account. I gave them the same information that I used to open the account. They made me send a code to a number that belongs to my father to access my account. After changing my address they told me they would send out a new card. I received an email from them today about returned mail. I called them to see if it was returned from the old address or the new. They told me... |
Citibank Credit card customer service / customer relations February 7, 2017 - Hello, I have called Citibank for a total of three times with an unresolved issue. My account has been locked. When I called Citibank, they requested a phone verification in order to verify my identity. I provided the home number of my father, an authorized user, which they called and provided a reference number. When I called back with the reference number, the bank further refused to verify my identity and asked for a fax of my ID as well as social security card. I am currently living and working abroad and unable to as well as uncomfortable with faxing sensitive information to the bank whic... |
Citibank Credit card customer service / customer relations February 6, 2017 - I had fraud on my card back in - -. A new card was issued. I apparently did not update this account number in my bill pay at my credit union. I received no communication from Sears that my payment was being automatically redirected. In - -, my payment posted back to the original card. On - -, my husband attempted to use his card to purchase an item at a Sears store. The card was declined. He went out to his truck to call and find out why. We have had multiple issues with this card for the past 6-7 years, but have kept the card because it is - of my oldest pieces of credit ... |
Citibank Credit card customer service / customer relations February 3, 2017 - Citicorp refuses to remove fraudulent inquiry from my credit report. the customer service is horrible and they LIE. Every single time i talk to someone from this company they acknowledge that the activity was - and they tell me to give the credit bureau - 30 days to update the info. 30 days to remove hard inquiry that was proven -. and they after the 30 days never happens. I can prove ID Theft that dates before this date and even alerted - that this application was not me immediatly after i received the Alert someone was trying to open an acct in my name. Citicorps 30 day excuse is... |
Wells Fargo & Company Credit card customer service / customer relations February 3, 2017 - I called Wells Fargo credit card services on -/-/2017 at - to pay-off my credit card balance of $10000.00 over the phone, since I was unable to do so online. I verified the last - digits of my checking account with the rep and advised it is the same external account that is linked and that has been used for past payments. The money never drafted from my external checking account, so today, -/-/17, I logged into Wells Fargo to check if there was an issue. To my surprise, the payment showed returned, with a $27.00 returned check fee. The details read " NOT AVAILABLE. '' I i... |
Wells Fargo & Company Credit card customer service / customer relations February 2, 2017 - On -/-/2017 I was approved for a wells Fargo secured credit in which I used my checking account as collateral. The approval email stated the transfer of the funds can take 7-10 days and funds must be available. Two weeks past and I had n't received my card nor were the proceeds taken out of my account. I went into the local branch in - - - on -/-/2017 and inquired about the status of my card. I advised the personal banker that the credit card is reporting on my credit report but I have n't received the card nor have the funds been withdrawn. The personal banker was on the phone wi... |
Barclays PLC Credit card customer service / customer relations February 1, 2017 - On -/-/2017, I went online to obtain my credit score. My credit card company, BarclayCard, provides my credit score for free as part of my cardholder benefits. The online information showed my credit score as -. They also provided a link to a 12-month history of my score, so I clicked on the link. The history showed my score over the last 12 months. What caught my eye was that my score had risen to a high of -, and very soon after had fallen to -. Then it went to - and to the present score of -. I wanted an explanation for the drop from - to -. The site said that if I h... |
BMO Harris Credit card customer service / customer relations January 31, 2017 - I had a M and I credit card stolen -/-/2007. They are reporting inaccurate information to - credit bureaus. - and -. I have made numerous attempts with both M & I which is now BMO and the credit bureaus. - is the only one reporting accurate information. I have asked BMO to provide the documentation to support the information being reported and they refused. Telling me they had no legal obligation to do so. This file is way too old to even be on my credit file.... |
SunTrust Banks, Inc. Credit card customer service / customer relations January 31, 2017 - My account was declined when trying to use the - website for a purchase around $400.00. I called SunTrust and was told that nothing was wrong. I called - and they said they could n't see the issue with my card, so I called SunTrust back. SunTrust claims it was an issue with their fraud department having the wrong zip on file. I attempted the transaction again and it failed. I was told by SunTrust that there was a high level of fraud with -, so I needed to go to the branch. I attempted the transaction again in the morning twice and had problems, so I went into the branch. The woman a... |
Synchrony Financial Credit card customer service / customer relations January 30, 2017 - On -/-/2017 I returned - items to the Walmart store at - - - - -. The refunds were for $1.00 ( on my Visa card ) and - cents ( on Walmart mastercard ). The customer service clerk said the amounts would be returned to my Walmart mastercard and my Visa card. I have received my mastercard statement for the billing period ending -/-/2017 and there is no refund posted for - cents. I called Walmart mastercard and the csr - verified that is true. " - '' said the refund would be posted on my NE-T statement. Why should it take more than one month for me to ge... |
Citibank Credit card customer service / customer relations January 26, 2017 - Today I found out that I had a small balance on my credit card when for the last two months twice a week my credit card company has notified me via text that my current balance is $0.00. Knowing I had not used the card in a while, and that the text messages from them backed that up, I was surprised to find out that they had reported me to the credit bureau for being delinquent on a payment. Immiditly I contacted them in regards to this issue. They explained to me that the charge was for their annual fee but they apologized that my notifications showed $0.00 Since I did not pay the fee ( I ... |
Synchrony Financial Credit card customer service / customer relations January 24, 2017 - Synochrony Bank issued a - - - - in my name In -. I did n't receive the card until - and was not able to activate the card either by phone nor on their website so I did n't use it. I received a letter from them the middle of - where they stated they would send my card to collections if I did n't pay by the next due date which was - -. Again on the - I tried to activate my card both by phone and by their website but kept getting caught in a phone circle saying they could not find my information and asked me to input the information again. There was no option to ask... |
Citibank Credit card customer service / customer relations January 24, 2017 - Bought a set of - tires promotion related to this sale was a - debit Visa card issued by CITI bank. Card arrived by mail today -/-/2017 and expiration date on card was -. Tried to activate card. Was not able to. Called their customer service which was horrible and no help with first person so I asked to speak to supervisor. Supervisor was - employee no. -. I asked her if they could reissue a new card due to the late arrival of my card. She said she could not and was also of no help so basically I am now out - dollars due to a postal service - up and total lack of cus... |
Synchrony Financial Credit card customer service / customer relations January 23, 2017 - I signed up for a care credit account -/-/-. My first payment was due in -. I created an online account as well as paid for the application on my phone. I can never log in to make my payment, I 'm always locked out. I have tried multiple times by myself and with a customer service rep on the line to reset my security questions-which I do. When I go to log back in, it always asks for a security question that I DID NOT PICK. It does this every time even after I have reset the questions. Care Credit customer service line can not figure it out. I am stuck paying the $8.00 service fee for... |
Synchrony Financial Credit card customer service / customer relations January 23, 2017 - On -/-/16 I purchased a $100.00 Walmart Gift Card at Walmart, -, NJ on my Walmart Credit Card. I mailed the Gift Card and receipt to a family member in Pennsylvania. They tried to use the giftcard on -/-/16 and was told they was " - '' on the card. It was investigated and found the giftcard was used on -/-/16 at another Walmart, -, NJ. I contacted Walmart - to ask for help. I asked the family member to return the giftcard and receipt. Corporate had me go back to the Walmart - NJ to speak to the store manager. After a 2 hour store investigation they said the... |
Bank of America Credit card customer service / customer relations January 22, 2017 - I have been on hold for 1.5 housr trying to cancel my credit card. Thirty-five minutes into the call I did get connected to a representative only to be told that I must be connected to a " specialist '' in order to close the account. It has been an hour and a half and I am still on hold on the call.... |
Bank of America Credit card customer service / customer relations January 22, 2017 - I was having financial trouble and asked for help from FIA credit card services ... they put me in a program which I was paying on in a timely manner, for a very long time. The program included automatic payments from my checking. I noticed that a payment had not come out for a credit card payment and called FIA to fix. I was told everything was okay ... then I noticed that FIA charged-off my account ... despite my willingness to pay. I called and asked why they did the charge off if I was willing to pay ... and they told me that I was in a special program and that they could if they wanted ..... |
Citibank Credit card customer service / customer relations January 21, 2017 - This account with Citibannk has been closed for years, and I have been paying it off for years. My mother who is now deceased was the primary on the account and I was secondary. The debts were mine, so even though mom is gone I told Citibank I would be paying it off, which I have been. Several months ago they debited my bank account for double the payment amount, two months in a row, which I stopped payment on as it was double what had been authorized. The following month I began paying again as usual, but Citibank started writing and saying I was " behind '' and I needed to set up a payment... |