Review and analysis of 90,502 consumer complaints for 2,477 debt collection financial institutions
Explore common Debt Collection complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.
The most common type of debt collection complaint is about continued attempts to collect a debt that the consumer reports is not owed. In many of these cases, the attempt to collect the debt is not itself the problem; rather, consumers assert that the calculation of the amount of underlying debt is inaccurate or unfair. In other cases, the consumer complains about the furnishing of information to credit reporting agencies. These complaints, which are often consistent with complaints consumers submit about credit reporting, suggest that consumers frequently only learn about debt collection accounts when they check their credit reports.
Complaints about debt collectors communications tactics (telephone collections especially) are also still very common. In addition to the frequent complaints about collection calls, which consumers say are too frequent or at inconvenient times of the day, there were a significant number of complaints about calls to third parties or calls to the consumer's place of employment.
Consumers also complained about the lack of debt validation received from debt collectors and consumers often ask collectors for additional documentation to support the debt. The amount of documentation provided by some debt collectors in response appears to frustrate many consumers, especially when the documentation is a simple invoice or bill for the services or goods that were the subject of the debt being collected. There are a number of collectors who reportedly respond to any consumer complaints by closing the account and returning it to their client.
ProCollect, Inc Debt collection communication tactics frequent or repeated calls January 3, 2020 - Over the course of about 2 1/2-3 weeks in -, I received constant repetitive calls from Procollect Collections Agency. I have had to block the number from my phone as a means to stop constant calling due to the interference of these calls in my personal and academic life ( I am a student and was receiving these calls at different periods throughout the day ). These calls are repetitive, annoying... |
I.C. System, Inc. Debt collection written notification about debt didn't receive enough information to verify debt January 3, 2020 - " I.c. System, Inc. '' has attempted to collect a debt in the amount of $520.00. I do not owe the debt. I never received notification that attempts to collect a debt were going to be made. I discovered the attempt on my credit report. I reached out to the company within 30 days requesting verification of the debt. I informed the company that if they did not immediately cease collection a... |
SYNCHRONY FINANCIAL Debt collection false statements or representation impersonated attorney, law enforcement, or government official January 3, 2020 - Pursuant to the Fair Debt Collection Practices Act ( FDCPA ) Section 803 ( 6 ) which states that " the term 'debt collector ' means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owe... |
Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours January 2, 2020 - Recieved a letter from Convergent Outsourcing to collect a debt amount of - for - -. I have not used - in years. I contacted - and have not been placed in collections by the company. This company has also called several times trying to use scare tactics and threatening my credit.... |
I.C. System, Inc. Debt collection attempts to collect debt not owed debt was result of identity theft December 30, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.... |
Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours December 27, 2019 - - - and their collection company, Convergent Outsourcing continue to contact me regarding account - with a balance of $530.00. This account does not belong to me ; it was opened as a result of identity theft. I have already contacted - - and Convergent Outsourcing, but this account still has not been removed from my credit report. I never opened this account. The bill was sent t... |
I.C. System, Inc. Debt collection attempts to collect debt not owed debt is not yours December 26, 2019 - - - - - - - -, GA - I.C. SYSTEM, INC - - - - -, MN - ( - ) - Collection accountS : $820.00 Date : -/-/- ; Re : Acct # - To Whom It May Concern : I have previously sent you a request to validate my debt under the Fair Debt Collection Practices Act and all I received was an itemized list of the alleged charges you claim I owe you. This does ... |
PlusFour, Inc Debt collection written notification about debt didn't receive enough information to verify debt December 17, 2019 - No legal binding accounts with this company... |
Herbert P. Sears Co., Inc. Debt collection written notification about debt didn't receive enough information to verify debt December 17, 2019 - I have no legal binding accounts with this company. Had no information with this company or accounts... |
The CMI Group, Inc. Debt collection false statements or representation impersonated attorney, law enforcement, or government official December 17, 2019 - *****THIS IS NOT A DUPLICATE**** This consumer doesnt know you. Who are you and by which authority did you contact me? I require you to swear under penalty of perjury under the laws of the United States of America this debt is true within 5 days of this notice. Take note, pursuant to Regulation Z 12 C.F.R. 15 U.S.C. 1635 Right of Rescission, I rescind my entire consumer transaction. In addition,... |
Ability Recovery Services, LLC Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged December 16, 2019 - This alleged Debt appeared on my file on -/-/2019 in the amount of $760.00 not sure from whom but this is not my debt and i do not have a contract with ABILITY RECOVERY SERVICES and and this this account is fraudulent and needs to be removed before i take legal action and will not hesitate.... |
HCFS Health Care Financial Services, Inc. Debt collection communication tactics frequent or repeated calls December 16, 2019 - They called from a VIOP number. They asked for me and I said speaking and hung up. They do this repeatedly throughout the week. I called back and asked their business and the woman pretended that she did not hear my question and just kept asking who is this? The business name is - but when I look it up it is Health Care Recovery Group.... |
Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours December 16, 2019 - Claim is for a debt of - allegedly owed to -, from an address I have not lived at for more than 8 years. not sure how my information was obtained but need this to stop. they call multiple times a day. Have demanded proof of debt, which they refuse to send me. Convergent Outsourcing, - - - -,, - - -, Wa -, is their physical address, mail address is - - -, -... |
Convergent Resources, Inc. Debt collection took or threatened to take negative or legal action threatened or suggested your credit would be damaged December 15, 2019 - Received a letter about a bill owed to -. I am currently going through a medical hardship, due to - treatments.... |
TRANSUNION INTERMEDIATE HOLDINGS, INC. Debt collection attempts to collect debt not owed debt is not yours December 14, 2019 - I noticed a new account in collections on my TransUnion credit report. The account originated from a - company ( - - - ), and I can not find a reasonable way to contact them. The alleged debt is for a sum of $3800.00, and I'm not sure what this debt could even be for. I have received no notifications of this accounts existence, or of any debts prior to the collections account. This... |
Ability Recovery Services, LLC Debt collection communication tactics used obscene, profane, or other abusive language December 12, 2019 - I contacted the company after numerous contact from the company to asked them why they were sending a dent collection. i also stated that i did not take any course from them after the 1st attempt. They continued to state that i will have to pay the dollar amount owed. The gentleman whom i spoke with around earlier months -/-/- to -/-/2019 stated that i needed to pay the dollar amount. A fe... |
Ability Recovery Services, LLC Debt collection attempts to collect debt not owed debt is not yours December 11, 2019 - NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617/// THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT... |
Oliver Adjustment Co. Debt collection attempts to collect debt not owed debt is not yours December 11, 2019 - NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTION 616 & SECTION 617/// THIS COMPANY IS REPORTING AN ACCOUNT ON MY CREDIT THAT IS NOT MINE/INACCURATE.FRAUD. I DID NOT GIVE NY PERMISSION TO REPORT THIS ACCOUNT AND I WAS NOT NOTIFIED THAT THIS ACCOUNT WAS OR WILL BE REPORTED TO MY CREDIT REPORT.... |
Receivables Management Corporation Debt collection attempts to collect debt not owed debt was result of identity theft December 9, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.... |
Receivables Management Corporation Debt collection attempts to collect debt not owed debt was result of identity theft December 8, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.... |
I.C. System, Inc. Debt collection attempts to collect debt not owed debt is not yours December 5, 2019 - I do not owe this debt I request all of the following information be provided to me by mail: Documentation showing you have verified that I am responsible for this debt, or a copy of my signature with a signed contract with this company. Otherwise I asked that you remove this debt from my credit file as it is reflecting negative on my file and is making my file look bad... |
McCarthy, Burgess & Wolff, Inc. Debt collection threatened to contact someone or share information improperly contacted your employer December 4, 2019 - I explained several times not to call to my place of work and they keep calling and is causing me problems.... |
Convergent Resources, Inc. Debt collection attempts to collect debt not owed debt is not yours December 2, 2019 - -/-/2019 To whom it may concern : I need assistance from the Consumer Financial Protection Bureau. I received a collection letter dated -/-/2019 from a collection agency by the name of Convergent Outsourcing , Inc . This collection agency is charging me for a fraudulent debt that is not mine, and I have never owed. The charges are fraudulent, and they are claiming that I owe a company by th... |
FAIR COLLECTIONS & OUTSOURCING, INC. Debt collection attempts to collect debt not owed debt is not yours November 27, 2019 - - -2014 fair collections and out - - @ - - - $6500.00 I despised this I dont understand why this is my responsibility. I lived in my boyfriends home but if I was ever gon na go live with my parents or stay a few days it was said I had to give my info. I was not working while living here nor was this my residence. Had I ever realized this debt would fall on me I never would h... |
Receivables Management Corporation Debt collection attempts to collect debt not owed debt was result of identity theft November 26, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.... |
ATG Credit, LLC Debt collection written notification about debt didn't receive enough information to verify debt November 26, 2019 - I have disputed the debt with ATG credit several times and requested from the company directly and the credit bureaus an original contract containing my signature. Neither ATG credit nor the credit bureaus have provided this. They are attempting to collect on an invalid debt and damaging my credit in the process.... |
AmeriCollect Debt collection attempts to collect debt not owed debt was result of identity theft November 26, 2019 - THIS IS IN RESPONSE TO CFPB : - YOU HAVE ASKED ME FOR AN AFFIDAVIT, IN WHICH I PROVIDED IN THE INTITIAL COMPLAINT. PLEASE DO NOT STALL AS YOU HAVE 30 DAYS TO RESPOND BACK AGAIN FOR A REINVESTIGATION FOR VALIDATING THIS DEBT. PLEASE DO NO VERIFY INFORMATION USING - AS THAT IS IRRELEVANT. -, - SOC SEC # - DOB -/-/- ADDRESS - - - - - -, -, FL - TODAYS DAT... |
Credit Protection Association, L.P. Debt collection attempts to collect debt not owed debt was result of identity theft November 25, 2019 - I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.... |
First Federal Credit Control Debt collection attempts to collect debt not owed debt is not yours November 25, 2019 - I would like all of my unauthorized Inquiries, my derogatory remarks, late payments public records and student loan accounts removed. Many of these account lack addresses and account number so I am filling them as regular basic removals. Please apply these laws to my accounts the fair debt collection practices act law 111-203, title - 124 Stat. 2092 ( 2010 ) fair credit reporting Act ( FCRA ) 15... |
AmeriCollect Debt collection communication tactics frequent or repeated calls November 24, 2019 - Daily calls from company and messages to call about debt collection. I owe nothing. I have no debt. Continued daily calls is harassment.... |