Review and analysis of over 75 complaints against Pentagon FCU
Pentagon FCU consumers have reported over 75 official complaints related to Account opening, closing, or management. Out of the 75 consumer complaints against Pentagon FCU, 27% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 99% were processed in a timely manner. 12% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Pentagon FCU Bank account or service account opening, closing, or management April 10, 2017 - I opened an account with PenFed Credit Union back in -/-/-. I credited the account with a - dollars and never used that account again until today. So since there were no mouvements, they closed the account and sent the money to the previous address I used to live. I was not aware the account was closed. They never called or sent me an email. When I called on -/-/- at -, - from PENFED told me they sent the check of $100.00 to my previous address and I wo n't be reimbursed for that amount.... |
Pentagon FCU Bank account or service account opening, closing, or management March 4, 2017 - I was recently approved for a credit card with Pentagon Federal Credit Union. In order to take advantage of the 2 % the card offers members are required to either be in the military service or open a checking account. I was informed by one of their agents that since it has been less than 90 days since they reviewed my credit they would not need to obtain a new report in order to open the checking account. I applied on -/-/2017 and they pulled a credit bureau.... |
Pentagon FCU Bank account or service account opening, closing, or management September 20, 2016 - I believe my loan request was denied due to my age ... ..I 've been a member for over 14+ years, and attempted to obtain a consolidation loan ... .that 's key, as I wanted to return to the - ... .the reason given after being put through several loops..it was denied!! I had a home loan that was paid off early, and when I got that, I owed more ... BUT was younger ... ..I was also lied to about a freeze ... no one else had this reaponse..I checked..... |
Pentagon FCU Bank account or service account opening, closing, or management August 10, 2016 - On - -, 2016 I called Pentagon Credit Union customer service to learn about the mortgage and auto loan products. -, the person that attended me by phone, told me that in order to apply for a loan in PenFed I had to open a bank account. - told me that in order to open an account they had to review the credit report and I clearly told her that if it was a " HARD inquiry '' I did n't want to because it will affect my score and I was buying a home. She told me that the inquiry was a " Soft '' but anyway she was going to check. After a while waiting by the phone - confirmed me that t... |
Pentagon FCU Bank account or service account opening, closing, or management May 26, 2016 - Case Subject : FAILURE TO PAY PROCEEDS IN A TIMELY MANNER Case Description : MY CD MATURED FRIDAY, -/-/2016. AS OF TODAY 'S MAIL, -/-/2016, I HAVE NOT RECEIVED MY MONEY. ON -/-/- I CALLED THEM TO INQUIRE AND TO CLOSE MY ACCOUNT. ON -/-/2016, TODAY, I RECEIVED MY $5.00 FOR CLOSING ACCOUNT DISPUTED AMOUNT : $10000.00 DESIRED RESOLUTION : SANCTION OR FINE THEM. THEY HAVE OVER $10000.00 O MY MONEY TO EARN INTEREST ON FOR THEM, NOT FOR ME. ... |
Pentagon FCU Bank account or service account opening, closing, or management May 18, 2016 - I have been a member of Pentagon Federal Credit Union ( PENFED ) since 1999. During my tenure at the Penfed, I have often been offered many products and services ( i.e. Credit Cards ) ; but, each time I have applied I have been denied. As time went on, I began to notice a pattern and came to suspect blatant discrimination and began to challenge their quick denials. Four times I was turned down for a mere personal loan of - before finally being approved after having to provide a number of documents, complain to the board, and speaking to high level managers. The loan was PAID IN FULL on time... |
Pentagon FCU Bank account or service account opening, closing, or management March 22, 2016 - Someone opened an account with PENFED Credit Union under my name last - 2015. I found out about this this past -. I have called PENFED 6 times, faxed them my police report 3 times and have yet to hear from them with any followup from the Fraud Dept. I am very concerned that there is no follow up or concern for resolution with this issue. ... |
Pentagon FCU Bank account or service account opening, closing, or management February 5, 2016 - PENTAGON FCU - ACCOUNT NUMBER OPEN DATE -/-/- BALANCE DATE -/-/- ACCOUNT STATUS - PAST DUE - COMMENT TRANSFERRED I AM DEMANDING VALIDATION FOR THE ABOVE REFERENCE NUMBER PLEASE PROVIDE A FULL ACCOUNT LEDGER AND A CHAIN OF TITLE FOR THE THIS DEBT THAT IS BEING REPORTED ON MY CREDIT REPORT. ... |
Pentagon FCU Bank account or service account opening, closing, or management September 21, 2015 - I applied for a checking account with Penfed with the anticipation of establishing a joint account with a person I bought a home with on - - not knowing that they were going to do an immediate hard credit pull over the phone without notifying me. I was trying to apply for a mortgage at the same time so this was disconcerting. After being bombarded with emails and paper post I decided to cancel my account almost immediately after. Someone over the phone told me it was easy to cancel and they said they put through the request immediately. I find out today - - that the account was nev... |
Pentagon FCU Bank account or service account opening, closing, or management August 21, 2015 - Yes, My father banked with Pentagon Federal Credit Union. At the credit union he had several accounts - money market certificate accounts, credit card and a share account. My father passed away - -, 2015. His estate is currently in probate and I 'm the executor of the estate. Pentagon Federal Credit Union will not close the accounts at the bank due to the fact my father had a balance on a credit card statement. Also the accounts are payable on death accounts with a beneficiary. They stated my father signed a credit card agreement stating they have the right to take money from other ac... |
Pentagon FCU Bank account or service account opening, closing, or management July 26, 2015 - In - I filed for bankruptcy. Pentagon Federal Credit Union - PFCU - held the mtg to a property that I owned, so they were named in the bankruptcy. There were, In fact, a large part of the reason for the bankruptcy, which I is part of this complaint. The first reason I am filing a complaint against them This past week I called to close a member account I had with them. I kept receiving statements even though I have not used the account since -. The account balance was $5.00. When I told the C/S Rep what I wanted he said he needed to transfer me to the Delinquency Dept. I asked why... |