Pentagon FCU Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Pentagon FCU Bank account or service department,

Checking account Problems caused by my funds being low New Jersey

In -/-/-, opened share savings account and given membership number -, and in -/-/-, opened limited checking account. Someone hacked into my - account and attempted to make purchases with my registered accounts in the - system. With very limited funds in the mentioned accounts, of course, PenFed rejected these debits from the account. However, after multiple attempts/returns to the account, this Credit Union has assessed at least $700.00 in bank fees. On -/-/-, sent an e-mail on the consumer website through " contact us '' advising them of the issue and to reverse the charges. As of this writing, they have ignored my e-mail and have been negligent in noticing/contacting the member about these suspicious transactions on a new account. They should be investigated for the numerous erroneous fees that most likely are charged to the members of this Credit Union.

Pentagon FCU customer in New Jersey
Jan 17, 2017

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints7/20137/20149/20161/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUProblems caused by my funds being low25.0%75.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low0.1%2.9%3.1%3.4%2.6%41.1%46.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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