Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker California

Hello, I had recently applied for a mortgage with Pentagon Federal Credit Union. This experience I do not with upon anyone. Started my research by looking for a - % down product with Pentagon Federal had.. I called in on - - with - - who had explained the product to me in absolute clarity ... He said it is a - % down with a - ARM first mortgage and a - mortgage a 15 year loan [email protected] %. The credit score requirement is - on the - mortgage. So I was super excited and applied for a loan ( BTW i had a personal loan with penfed which i paif off in full ). Once I applied I received an email from an - - ( loan officer ) and she properly introduced her self and asked for all of the documents needed. I went ahead and submitted all that was required of us ... Then I had to keep bugging - and asking where is the pre approval? She said I am working on the - mortgage but I have the approval for the first. So I kept asking for a time frame and I got nothing


forth ; then I was asked for my - 's and pay stubs and my wife 's - 's as well ... I went ahead and re faxed it, this was the second time. - and - claim they never got it.. Now they keep asking me for information. On top of that - says we can no longer offer you the ARM it now has to be a fixed mortgage because of your DTI. It took them over a month to figure it out and in the mean time nothing re : the - mortgage. I then had an opportunity to speak to - and explain how long ago my short sale has been out there ; I mentioned it has been 4.5 years. I asked her does she need supporting docs for the short sale and she said no. At this point I am still waiting. And all of a sudden - is back now and she is handling the loan process. Again she is requesting the - which I think they lost ( - our info is floating around ) ... Then on -/-/- I got an email from - that there was a decision and the letter is attached and she would call me to discuss ... It was a decline letter due to my short sale that occurred on -/-/- which she knew about. I emailed her before the long weekend and left her a VM and got nothing back. At this point I sent another email and did tell her I am upset and will be filing a complaint with CFPB. I had also emailed a complaint to PENFED directly and heard nothing back. Either they are n't very good at handling loan files/ or do not know products/ or do not know underwriting or just plain ignorant. I have never seen anything like this and i am in the industry ... I do n't wish this on my worse enemy.