Review and analysis of over 56,664 consumer complaints
| Platinum Home Mortgage Corporation |
| Regions Financial Corporation |
| Gateway Funding |
| International City Mortgage, Inc. |
| Ally Financial Inc. |
| Guaranteed Rate |
| Whitney Bank |
| Urban Financial of America, LLC |
| Washington Federal |
| Deval LLC |
| Quality Loan Service Corporation |
| Siwell Inc |
| FirstBank of Puerto Rico |
| Nationwide Advantage Mortgage Company |
| Company | Complaints |
|---|---|
| Ocwen | 7,805 |
| Bank of America | 7,670 |
| Wells Fargo | 5,401 |
| Nationstar Mortgage | 4,887 |
| Ditech Financial LLC | 4,356 |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 13, 2017 - The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved.... |
Loan Care Mortgage loan servicing, payments, escrow account April 13, 2017 - my mortgage company which is meant to be paying my property taxes has not paid -/-/- and are late paying 1st installment of -/-/-, they are showing an amount of $5900.00 paid twice a year in the amount of $2900.00 each payment, they only paid $710.00 but they showed on my account they were releasing $2900.00, im now delinquent with the -/-/- payment which is short $2000.00 as i received bill for $340.00 which i personally paid. I have been emailing and calling them since -/-/- and i get no answer from them each time... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - I am having problems with my escrow account. The county overcharged for property taxes at the beginning of the year and Roundpoint paid the overage. As soon as I found out about the error in -/-/-, I got a refund from the county and sent it to the mortgage company, which they added to the escrow account. The amount was the difference from which they would normally pay for my yearly taxes. Roundpoint then increased my payment by approx $700.00 beginning in -/-/-. I filed all the supporting documents and received email confirmation from them on -/-/-. I was informed that it woul... |
First Continental Mortgage, Ltd Mortgage loan servicing, payments, escrow account April 12, 2017 - Around - - I encounter a family funeral expense and could n't pay my VA Mortgage on - - and I made contact with First Continental /-. On a recorded conversation on a landline from my cell phone # - with First Continental rep stated that I can be provided support on - - mortgage payment of $1700.00. I respectfully requested a deferment of my Va mortgage payment of $1700.00 for - - and $1700.00 be placed on my loan payoff, because my - Agent - of -, Texas has listed my home for sale on the - to payoff for the VA loan of $250000.00. First Conti... |
Citibank Mortgage loan servicing, payments, escrow account April 12, 2017 - - S.S. # - / CONTACT NUMBER - email - ADDRES - NJ - RE : CITIMORTGAGE INC ACCOUNT # - Complaint against CitiMortgage Inc. CitiMortgage Inc. refuses to report the statu status of the account correctly to - , reporting account # - as derogatory and late 120 past due. The account status should be reported as paid and closed as evident by tax forms - and - and my -/-/- tax return in witch I was required to pay capital gain taxes for the property list as - NJ. -.This is my primary residence since -/-/-.CitiMortgage Inc. also refuses to identify to m... |
Loan Care Mortgage loan servicing, payments, escrow account April 12, 2017 - URGENT! I want LoanCare to pay the HOA fees as agreed before I loose my home on -/-/- due to a foreclosure sale. I received the following email on -/-/- and I need clarification : Good Morning - - The client has informed us that they will not be paying the outstanding HOA dues in the amount of $ - on a $ - loan. Also, the client is aware of the sale on -/-/-, and are well aware that CA is not a super lien state. Thank you - - Mortgage Resolution Specialist- Default LC-Foreclosure Department LoanCare, - O : - F : - - : -- - : www.myloancar... |
Bank of America Mortgage loan servicing, payments, escrow account April 12, 2017 - - -, whom we do not and never have held a mortgage with, erroneously paid our -/-/- - County property taxes and is seeking reimbursement. I confirmed - - made the payments with the - County Treasurer 's Office. On -/-/-, a - - Claims Processing Representative explained our tax ID # is similar to one of - - 's customers ( differs by a digit ), thus, - - paid our property taxes in error. Based on internet research, - - has made many errors in regards to property tax payments. Initially, our mortgage ( a FHA loan ) was with Bank of America. Th... |
Round Point Mortgage Mortgage loan servicing, payments, escrow account April 12, 2017 - This is in rebuttal to previous complaint - against RoundPoint Mortgage. First off regarding the response I get back- There are six indiscretions already and two more if you count the ( not once but twice ) incorrect addresses by which you sent the certified letter. Is n't it easy to see why I have to raise the complaint to another level. The one issue that raises the biggest concern is this- You service the loan for - and in light of the unusual circumstances and legal issues surrounding this case, do n't you think it is deserving of this situation to inquire instead of blindly assume... |
360 Mortgage Mortgage loan servicing, payments, escrow account April 11, 2017 - pmi REMOVAL from loan. I am at 72 % loan to current ratio and amount of actual amortization that they would take PMI off and they refuse to do so. I know there is homeowner protection act to stop this. Can you help me.... |
U.S. Bancorp Mortgage loan servicing, payments, escrow account April 10, 2017 - I pay all of my taxes and insurance through my US Bank Mortgage. I received notification from - Country that my supplemental tax bill was delinquent. I called US Bank Mortgage to inquire about why it was delinquent. They said their tax team would investigate and they would pay for the delinquency charges. Two weeks later they sent me a letter saying I had to pay those supplemental taxes myself and that they had no way to know about those supplemental taxes. This is not true. They could done their due diligence and gone on the county website to find the taxes due on my home before dispersi... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 10, 2017 - - Hardship Statement -/-/- to Shellpoint for : -, OH - Account # : -, OH - Account # : - It has been documented through Consumer Financial Protection Bureau ( Complaint # - ) for the past year that I have repeatedly asked Shellpoint to adjust the APR on my - property. I completed their forms numerous times for both addresses, but they would always send me an additional form. So, the mortgage modification would never be complete for -. I did not request a new modification for -, only -. In -/-/-, I was - for - ( - ) due to mortgages -. My ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 10, 2017 - Suntrust sent the WRONG statement for -/-/- ( for the 4th year in a row ) after I paid my escrow shortage. They took so long to send the correct statement that I did n't pay my mortgage for -/-/- until the end of the month. As I always do, I added additional principal to my payment so now I need suntrust to sent a CORRECT statement for the amount due -/-/- showing my payment for -/-/-, the higher principal amount due and the lower interest amount due. I have asked repeatedly but they refuse to send a correct statement which I do not understand and they refuse to provide any... |
Loan Care Mortgage loan servicing, payments, escrow account April 10, 2017 - My loan transferred to Loan Care in -. They boarded the loan incorrectly saying that I did not have a homestead exemption. They failed to notify me and failed to maintain my homestead exemption per RESPA requirements. I have now overpaid my taxes by over $1000.00 since - and they continue to raise my escrow payment. I had to go work with the - County Central appraisal district on my own to the the exemption updated for - and -, however they would not do anything for me on - and -. I expect Loan Care to fund my escrow account for - and - for the amount I was overpai... |
Loan Care Mortgage loan servicing, payments, escrow account April 10, 2017 - My home mortgage account was with - Bank and it was sold to LoanCare -. I recieved a notice from - bank about a month and a half ago informing me of this. I have not received any correspondence at all from LoanCare -. I am concerned after reading reviews about this new company that this is their common practice to trap people into paying unnecessary fees.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 9, 2017 - I submitted a complaint regarding our HELOC loan with Wells Fargo on -/-/2017 ( Complaint number - ) and the issue is still outstanding. We received a letter from Wells Fargo on -/-/2017 stating that their goal was to respond by -, but that it would take them until -/-/2017 to " complete their work ''. Today is -/-/2017 and we have not heard from Wells Fargo again regarding this issue. I want to make the CFPB aware that Wells Fargo is not keeping up with their finalization of this issue. I 'm attaching the letter that we received from Wells Fargo stating that they would complete ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 8, 2017 - After - hit -, My father and I were informed that a new flood insurance was issued for our property for -/-/- thru -/-/-. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in -/-/- if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of -/-/- thru -/-/-. We ended up getting flood insurance from - on -/-/-, which extends through -/-/-. I was informed by a worker named - that we show flood coverage for day to date ex... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I purchased a - home in -/-/2013. The original purchase price was $170000.00 and I put 15 % down. I was at 85 % LTV with a loan amount of $150000.00. That means I needed PMI. According to my amortization schedule, my loan was scheduled to reach 78 % LTV in -/-/- of this year. The PMI should have been automatically removed. I messaged SLS about this via their website and never received a response. I called a month later and they said I needed to submit a written request. I submitted my request along with - guidelines for automatic PMI removal. They sent me back a letter saying ... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have a 2nd mortgage with Specialized Loan Servicing and typically pay on the first Friday of the month. I noticed they are posting the payments on the following Monday which is causing extra interest to be charged on the loan. I called to check with them on this practice and they told me the only way I can get a payment to post on a specific date is to use their auto pay. I also checked my primary mortgage to see what date they are posting the payments because I use the same payment method and - is posting the payments with the correct date.... |
USAA Savings Mortgage loan servicing, payments, escrow account April 7, 2017 - My Bank used a loan servicer ( - ) to do their work of loan servicing. I paid my -/-/2016 payment of $1000.00, and the money was debited from my account, yet never showed up as payed to my mortgage, nor was it relayed or forwarded to my new loan servicer ( - ). So my current principle is too high, my interest deduction - form is incorrect, and to date Ive spent about 30 hours on the phone and researching what happened. What do I need to do to have an investigation of where my money went, and who is responsible for finding it and applying it to my loan and issuing corrected - ... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - I have complied with all requests for information to remove PMI from my account and have been told each time that it will take 15 days to process my request. I received one canned email from them which acknowledged my request but ignored all information already submitted. Other than that, nothing ever happens and phone calls to AmeriHome only promise a return phone call from someone who can help - which never happens. Getting through on the phone takes 20+ minutes just to be told that the proper department can not be reached except by email ( as I 've already been attempting ), and that a requ... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account April 7, 2017 - I am a customer of Freedom Mortgage and I have been since I took out a loan in -/-/- to purchase my condo. Since then I have always paid my monthly mortgage payment which includes property tax escrow, on time. However, Freedom Mortgage and its affiliates as holder and servicer of my mortgage, in turn, did not pay my property taxes on time in -/-/- and -/-/- and miscalculated the escrow amounts. By not paying the property taxes for over two years Freedom Mortgage incurred over $3800.00 in late fees and penalties and fines. During the time when they did not pay I sent my paymen... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 7, 2017 - Since -/-/2016 I have been in a fight with AmeriHome Mortgage about them not paying my property taxes from my escrow account. I have received tax bills from - showing delinquent and current taxes owed. When I call AmeriHome they insist there are no taxes due. I have advised them that they had the wrong parcel # ( - ) on my account information and the correct parcel # ( - ) as shown in the documents I signed at closing and as shown on the tax bill. They have been saying for 5 months now they are checking with - Tax office to verify parcel #. At least that is the story I get every ... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account April 7, 2017 - When the mortgage company that is part of the Alabama Housing Finance authority reassessed my loan in -/-/- of this year they added - dollars to my mortgage loan. they claim this is because they sent to much money to my insurance company. My insurance company refunded me for the loan. Below is my entire correspondence with the company through email -, - - - - - Forwarded message - - - - - From : " - '' & lt - & gt ; Date : Thu, -/-/2017 at - - Subject : - : RE : Fwd : To : " - '' & lt ; - ; Cc : " - '' & lt ; - ; We can no longer afford the pa... |
Loan Care Mortgage loan servicing, payments, escrow account April 6, 2017 - I used my lender 's online site this month to pay our monthly mortgage payment. I noticed that our payment had increased by $120.00. The increase was in our escrow. I had to call three times and still I do not have an answer that I understand or feel confident in. The first individual that tried to help me did nothing but babble and I soon discovered that she had no idea what she was telling me. I asked to speak with somebody else and she said, " I will be more than happy to help you with that '' and hung up. I had to call back, and maneuver through the labyrinth that is their automated syst... |
AmeriHome Mortgage Company, LLC Mortgage loan servicing, payments, escrow account April 6, 2017 - I received a letter saying I had approx. $900.00 overage in our escrow account. When I called AmeriHome, they said we were in the red with our escrow. At the end of the year each year, we are approx. $1000.00 overage in our escrow but do n't get a refund. They asked if I wanted a refund or use that money to apply to next year 's escrow. I asked for a refund but now I 'm being told we are short the same exact we were supposedly over.... |
Ditech Financial LLC Mortgage loan servicing, payments, escrow account April 6, 2017 - DiTech continues to make false statements concerning my account. First, they state that the escrow analysis done in -/-/-, at the time of my modification, went up just after I finished making my 3 trial payments, when my taxes and insurance premiums actually went down at that time. Second, in -/-/-, a complaint was filed and Ditech responded to stating that there was an escrow overage on my account and an overage check was sent to me. Since I never received a check, I filed an additional complaint to find out why they made a false statement. They then responded that they actually did... |
Ditech Financial LLC Mortgage loan servicing, payments, escrow account April 6, 2017 - Despite having a mortgage with Ditech Financial for less than 20 % of my home 's value, they took it upon themselves, with no approval from me, to open up an escrow account for my property & school taxes. I have always paid these taxes though sometimes I pay them late and I was late at the moment Ditech decided to establish this unauthorized account on my behalf. I reject that Ditech has the right to open up a - account without my approval. This seems very similar to the highly publicized - incidents.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 6, 2017 - I have had a mortgage with Wells Fargo since -. Paid timely with no problems. I own stock in - which I tried to sell and have been continuously trying to sell for the past two years without success. The agent for - is Wells Fargo -. After a daughter requested the forms from WFSS to sell the stock since it was purchased under the UGMA and she was turned down saying her mother was the only one who could request the forms and sell the stock. I requested the forms, received them via email, filled them out including a Medallion Certificate properly filled in by a bank. I sent the forms ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 6, 2017 - My Chapter - bankruptcy was discharged and my mortgage account was closed. However, I did not pay late and I have been paying it on time. Wells Fargo has not update my account even though they sent me a notification on -/-/2016 that a change will be made. I am just asking to report my payments. Thanks... |
Freedom Mortgage Mortgage loan servicing, payments, escrow account April 5, 2017 - first thing my mortgage started eleven years ago, started through my bank was sold to - right away, i refinanced the mortgage went to -, then over a year ago it went to Freedom Mortgage. My loan hit the 80 % LTV with - long ago and asked they drop the PMI from my loan they said id need another appraisal and to get it down to 78 % so i paid the principal down to 78 % and asked it be removed again and - said no it would only automatically be removed when my scheduled payments reached 78 %, so i asked when is that and they said -/-/2017, then over a year ago Freedom Mortgage bought ... |
Santander Bank US Mortgage loan servicing, payments, escrow account April 5, 2017 - Santander Bank has not settle Civil terms of - Mortgage .Santander has failed to validate - mortgage debt, as stated in a letter Sent from Santander Bank , Santander Banks has failed to validate - Mortgage by not submitting the banks license to collect a debt in PA and Santander Banks has failed to validate, - Mortgage by also not submitting its OMB control number, under the Paper Reduction act of 1995. -... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 5, 2017 - My mortgage is through Wells Fargo. I have been an excellent customer for approximately 11 years. I am going through a divorce and contacted WF to advise them I was now a single income household. To try to keep from getting behind on my mortgage I made a partial payment in -/-/2017 of $800.00. To date the funds have not been applied. I have contacted WF several times asking for the money to be applied or returned to me. I was advised that the money would not be returned to me but would be applied at a later date. It has been 3 months and the funds have still not been applied as a payment. ... |
Loan Care Mortgage loan servicing, payments, escrow account April 5, 2017 - We bought our home and it closed escrow on -/-/-. The home belong to - it was a bank own property. We got a home loan with - the loan was set with out impounds just paying principal and interest. On -/-/-, I received a letter stating that an escrow account had been set up for a loan because some taxes were owed. I called the mortgage company and sent them proof that i am up to date with the taxes and insurance. I found out the taxes were owed by - please see attached tax statement. On -/-/- - sold my loan to Loancare who raised my monthly payment from $1200.00 to a... |
Loan Care Mortgage loan servicing, payments, escrow account April 5, 2017 - I contacted my mortgage company Loancare regarding removing PMI and they are saying it can not be removed until 5 years. I closed on mortgage -/-/-, so we are at the 5 year point but now they are saying it has to be done when I make my -/-/- payment, which was done on -/-/-, but say still can not be removed yet. I requested a payoff statement because I would rather just pay mortgage off to not be ripped off anymore and they stated " that function is not available '' hence not giving me final payoff amount which of course will continue to accrue interest until they figure out how... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 5, 2017 - I am a new home owner. My mortgage is $830.00, I Paid my mortgage through -/-/2017 in by -/-/2017. I signed into my mortgage account online and made a payment for -/-/2017 mortgage on -/-/2017, it cleared -/-/2017 through my bank. I thought that I was good for -/-/2017. After the -/-/- mortagege cleared, they configured -/-/2017 payment which is $910.00 and pulled it on -/-/- instead of -/-/-. They justified it by saying that I gave them autopay permission. So They will take that -/-/2017 payment 30 days early. They cleaned out my checking account and stated ... |
Ditech Financial LLC Mortgage loan servicing, payments, escrow account April 5, 2017 - My husband and I are trying to pay off our mortgage. We made a payment - in -/-/- to go to principal only. They only applied - to principal and the rest on insurance which makes no sense because our insurance is through the payment and is up to date. I called and the representative said that was a mistake and it was fixed and would show up on the account in five days. So when I called back in five days it was not fixed. She told us that the request was put in but never completed and she would put in another request and would take another five days! We have been trying to pay this of... |
Citibank Mortgage loan servicing, payments, escrow account April 5, 2017 - RE : Loan Transfer from CitiMortgage to - There is a discrepancy in the current principal amount. Citimortgage shows the current principal amount as $89000.00 and - shows the current principal amount as $89000.00. The difference is $310.00. Please have Citimortgage show me the calculation, and explain the reason that the principal amount has increased during the transfer to -.... |
Loan Care Mortgage loan servicing, payments, escrow account April 5, 2017 - In the early part of -/-/- we changed insurance companies because we got a better rate by combining our homeowners with our auto insurance. We prepaid the premium, cancelled our old insurance and notified Loancare. We asked them to remove the old insurance from our mortgage escrow payment since we now pay it directly from our bank account and sent them proof of coverage. They refused to accept our mortgage payment unless we also included our old insurance premium even though they have the verification of coverage from our new insurance. We are currently a month behind in our mortgage beca... |
Loan Care Mortgage loan servicing, payments, escrow account April 4, 2017 - When we first purchased our home we had a great lender, then of course our mortgage was sold like any other. Ever since -/-/- we have had nothing but issues. This new lender paid too much for our property taxes and then it took forever to fix that and now it 's on I 'm going process of them trying to raise our mortgage when nothing has changed. I have verified with the county and also the home insurance and every source I needed to, to see why they changed our payment. They originally told us it was the interest that went up which is false because we have a fixed rate for 30 years. Then o... |
Pine Court Holdings, LLC Mortgage loan servicing, payments, escrow account April 4, 2017 - I make bi-weekly payments with the belief that early payment is being applied to the principal of the loan. Mortgage company however does not apply partial payments until due date. Therefore, I get no benefit from early payment. I also make an extra payment each year. I am under the impression that all early payments are to be applied to the principle as I do not have a prepayment penalty clause on the contract.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 4, 2017 - In the month of - I got paid 3 times. I called and requested the - payment in - stopped so that I was not making - payments that month. When I resumed my $900.00 payments in - instead of taking out $900.00 each paycheck kthey took out $1000.00 for that 2 week period. When I called them they advised me it was set up incorrect and that they wuld correct it. This is exactly what happened last year when I did this. Why ca n't this company get this right?... |
Loan Care Mortgage loan servicing, payments, escrow account April 4, 2017 - $1600.00 was removed from my checking account with - Bank in error, on -/-/-. On -/-/- I notified LoanCare Servicing, and provided documentation that the payment had cleared. As a side note, my mortage payment due for that month was -, so I have no idea where the amount taken was coming from. On -/-/- the mortgage payment from the correct checking account with - was posted at LoanCare. Meaning duplicate payment was made. I 've attempted to have funds returned to the - account since -/-/-, have called 5 times, -/-/-, -/-/- - at which point the issue w... |
Loan Care Mortgage loan servicing, payments, escrow account April 4, 2017 - I have our monthly mortgage to be set to a monthly draft on the - of the month currently through Loan Care and it was through - prior to - set for the same monthly draft date. - always sent through the payment request on the - and it would show pending on that day through our bank account, per my verbal agreement with Loancare that we set up after receiving a phone call that our mortgage had been sold after we were already two months behind on payment. I was told I would have received a letter. However, I never received a certified letter stating that and that would be the expec... |
360 Mortgage Mortgage loan servicing, payments, escrow account April 4, 2017 - To Whom It May Concern : My mortgage servicer, 360 Mortgage Group, based in -, T-, has failed to honor my valid request to have my PMI cancelled under the Homeowners Protection Act. They are attempting to overlap a separate - " two-year seasoning '' rule to deny the cancellation. I can meet all the requirements under the HPA, however. See a portion of the second e-mail request ( awaiting an official response ) I submitted on -/-/- below : " Attention : Escrow Department and - ( Customer-Service Manager ) After consulting with an agent from the Consumer Protection Financial Bure... |
Lakeview Loan Servicing, LLC Mortgage loan servicing, payments, escrow account April 4, 2017 - My mortgage was sold to Lakeview Loan Servicing/- in -/-/-. I have been having one problem after another with them, from not paying my homeowner 's insurance out of my escrow account and threatening to take out a very expensive policy on my home ( this has been resolved ) to failing to respond to or resolve a property tax error that is costing me hundreds of dollars every month in additional fees. According to -, my estimated total annual disbursement amount is $5400.00, when it should be $2700.00. I first notified - by email of the error -/-/-. I received a notifica... |
Ditech Financial LLC Mortgage loan servicing, payments, escrow account April 4, 2017 - Ditech is again creating false documentation to overcharge me to facilitate a hardship so that they can foreclose. Ditech should be reducing my monthly mortgage payment because my required escrow balance is an overpayment. Yet, Ditech has once again created false documentation raising my note to $1200.00 instead of lowering it to $1000.00. Ditech manufactured a shortfall that does not and will not exist. Ditech withheld projected balances and federal law regulating how low balances are calculated to hide that it owed me a refund of $790.00 and that my mortgage should be going down and ... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 3, 2017 - I refinanced an existing mortgage with my original lender, Stearns Lending on -/-/-. The original mortage had an escrow insurance requirement ; however, the refinanced mortgage did not. As expected, I made principal and interest payments payments for the remainder of -/-/- on my refinanced mortgage. Beginning on -/-/- Stearns Lending began requiring escrow insurance on my monthly statements even though I already prepaid my homeownwers insurance for -/-/-. After months of phone calls ( 12 calls ) to Stearns Lending to correct their mistake they finally acknowledged their ove... |
Nationstar Mortgage Mortgage loan servicing, payments, escrow account April 3, 2017 - My home suffered a water leak from a burst pipe in my crawlspace. My homeowner 's insurance company ( - - ) advised me on the day the leak occurred to engage a water restoration company to remove the water immediately. We also had significant damage to our hardwoods floors from the leak. I had the water work done and received a check from - -. I sent the checks to NationStar ( my primary lender ). It has taken over 5 months of dealing with them to get to this point and still have no funds to repair my home. I have since been sued by the contractor because it has taken so long to re... |
Ditech Financial LLC Mortgage loan servicing, payments, escrow account April 3, 2017 - Direct financial llc bought my mortgage from - in -/-/2016. I have made all payments on time. I received. Late notice in -/-/- so I called and they said I was a month behind. I sent proof that my -/-/- payment went to - and I 've paid on time from last -/-/- until present. They are ruining my credit by stating I have missed 4 months! I have pulled my online accounts and every payment has posted on time! I received another late notice in -/-/-! My payment posted on the -/-/-. Please help me with this matter. I am in the process of looking to buy but there is no ... |
Loan Care Mortgage loan servicing, payments, escrow account April 3, 2017 - I am getting collection notices from a company call LoanCare that I am behind in my mortgage payments. I get a call each day, but the last digit on the phone number does not register on my phone.But I have an auto save on numbers calling in as proof. LOANCARE -, VA - I do not have any contractual relations with this company. Only collection notices, see attached samples. I pay my mortgage each month to another company on time.... |
Select Portfolio Servicing, Inc Mortgage loan servicing, payments, escrow account April 2, 2017 - Sirs : I am in receipt of a mendacious notice from Select Portfolio Servicing, alleging that it is the SERVICER of the mortgage covering my residence and that ( falsely ) I have violated the requirement that " hazard ) ie Homeowners insurance be maintained. Since on -/-/2017 I changed carriers I would have ordinarily politely provided a Declaration page from the new policy. However knowing the historically abusive and illegal conduct of that company and that is conducting business under a Consent Degree I read more carefully. As - and other major financial entities have done repeatedly t... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 2, 2017 - I received notification from - ( - ) - dated -/-/- ( Exhibit # 1 ) that my home was about to go into foreclosure because I had not paid my property taxes since the second half of -/-/-. My escrow is included in my house payment. Exhibit # 2 is a copy of my -/-/- property taxes. This shows MY account number ; and displays that indeed no taxes have been received since the first half of -/-/-. Exhibit # 3 shows that the monthly property taxes have been being paid out of my mortgage from -/-/-. The last page of this exhibit shows, however, that my taxes were being... |
Citibank Mortgage loan servicing, payments, escrow account April 2, 2017 - I am writing to you in hopes that you all take drastic action against Citi Mortgage in regards to the continued illegal Mortgage Activities. I have uncovered the continued massive fraud utilizing Mortgage Assignments. They may have been released from the -/-/- Consent order but the Fraud continues. Attached are my findings : Citi mortgage Notaries are illegally notarizing Mortgage Assignments. Not only are they fraudulently and illegally utilizing their own signature and state notary seal, but they are forging and illegally signing Assignments that should be signed by representatives ( V... |
BB&T Financial Mortgage loan servicing, payments, escrow account April 2, 2017 - On -/-/- a $16000.00 principle mortgage payment was made bringing our equity over 20 % ( $99000.00 balance / $120000.00 Sale Price ). We requested that PMI Fees be removed at that time and was assured by a BB & T representative we would no longer be charged PMI Fees. We have not received a statement since that time and have had difficulty viewing information on the website despite repeated request for assistance logging into our account. When we are able to log in, Statements displaying how payments are applied are not available. On -/-/- we spoke to a BB & T representative who... |
Bank of America Mortgage loan servicing, payments, escrow account April 2, 2017 - Diligently making my mortgage payments for the life of the loan, on -/-/2017, I was unable to make the final payment, due -/-/2017, for the $720.00 balance due. Unable to make the payment on-line at the BOA web site, I went to the local branch in -, where I live, presented the -/-/2017, monthly payment coupon and check for the $720.00 balance due to Teller " - '', who was unable to accept my payment due to a " computer error ''. Teller " - '' then contacted BOA Relationship Manager, -, to request assistance. - was also unable to accept my $720.00 balance due payment ... |
M&T Bank Corporation Mortgage loan servicing, payments, escrow account April 2, 2017 - M & T Bank recently acquired my mortgage. I was notified by my previous lender. I did not receive any information from M & T bank until -/-/2017 by mail via a letter dated -/-/2017. Their payment system was non-functional until -/-/2017, 10 days after my payment was due for -/-/2017. I made a payment but had to do so between website outages which were explained to me as daily " maintenance '' outages. I have never encountered any banking website or payment website that has such frequent outages. On -/-/2017, I attempted to make my -/-/- payment and again found their payment sy... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 1, 2017 - Wells Fargo sent me a letter stating my escrow account has a shortage of $680.00. my payment now is $800.00. If I pay the shortage the new payment will be -, a $49.00 difference. If I do n't pay it, my payment will be $910.00. An increase of $100.00. this is not the first time this has happened. The same thing happened the second year after we bought the house. I have bought a house before this one and never had a problem like this. There was never more than a $25.00 difference each year. I just feel that Wells Fargo is - me around.... |
Specialized Loan Servicing LLC Mortgage loan servicing, payments, escrow account April 1, 2017 - I have been slightly overpaying on my SLS mortgage ( just a few dollars a month ) since it was sold from - to SLS. For quite sometime SLS could not give me access to my account online ( I filed an official complaint with them last month, to which they finally " fixed it '' ). But now when I can see my transaction history, instead of crediting my " extra principal '' to pay down my loan, they have been allocating these extra payments to " late fee '' - not at all reducing my principal. I am sending them a complaint as well, but they are horribly non-responsive and I believe this could be a ... |
BMO Harris Mortgage loan servicing, payments, escrow account March 31, 2017 - BMO Harris Bank -, WI - reported $4.00 late payment on my credit causing it to drop 100 points. BMO Harris was contacted via phone on -/-/2017 and could not give a detail of where this information came form. I was transferred to a Dispute department and they sent me a dispute form to fill out.... |
Bank of America Mortgage loan servicing, payments, escrow account March 31, 2017 - Bank of America sold my mortgage in -/-/-. - ultimately took on my home mortgage in -/-/- and they modified the loan in -/-/-. Bank of America continues to report my loan as delinquent in -/-/- even though they sold the loan in -/-/-. Since my modification, I have had stellar payment history only to have my credit ruined by Bank of America 's practices. I have disputed this several times with BofA through online disputes, only to have them not correct the issue and continue to report incorrectly. My husband is a fully retired - vet and due to this error on BofA '... |