Pentagon FCU Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

Pentagon FCU Bank account or service department,

Other bank product/service Deposits and withdrawals Georgia

I opened an account with Pentagon FCU in -/-/2015. I also had an overdraft protection account of $500.00. Sometime the following year I cam behind in payments on my overdraft protection account loan ending -. At that time Pentagon FCU denied me access to my checking account in which I had direct deposit. The froze my debit card in which I would have no access to my money because there are no branches in the state of -, on top of that they required that before I be given any access to my direct deposit that I bring my account current. Even though I told them that I was unable to pay at the time and was willing to work other arrangements. As a result I was unable to pay my rent or car payment and my car was repossessed. Please look into this as I feel my rights were violated. They did give me the option of having my money - - to me but that was only after i brought my account current.

Pentagon FCU customer in Georgia
Jan 27, 2017

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints3/20126/20127/201210/201211/201210/201311/201312/20134/20145/201410/20141/20152/20153/20154/20156/20157/201510/20151/20164/20169/20161/20173/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUDeposits and withdrawals65.5%20.7%10.3%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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