Review and analysis of over 8 complaints against Pentagon FCU
Pentagon FCU consumers have reported over 8 official complaints related to Balance transfer. Out of the 8 consumer complaints against Pentagon FCU, 38% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Pentagon FCU Credit card balance transfer December 6, 2016 - Dear CFPB Staff : Tempted by an offer in - 2016, I initiated a balance transfer with Pentagon Federal Credit Union, and wanted to transfer $1300.00 from my - - credit card ( - - card ). Three months and hours of phone calls later, I still have a debit balance on my PFCU account for the $1300.00 transfer, but never benefited from the transfer at all. We did determine through phone conference calls that PFCU put the wrong account number on the check they sent to -, who claims to have sent the check back to some other account holder ( due to the wrong number on the check fro... |
Pentagon FCU Credit card balance transfer September 7, 2016 - I transferred a credit card balance of approximately $3600.00 to Pentagon Federal Credit Union ( PenFed ) on their 0 % balance transfer program in - 2016. After a few months on the program, I noticed that my account was being charged interest. This is not an obvious thing as I have a Platinum 'rewards ' card and usually received some credit each billing cycle as a result of gas purchases. I did some rough math and determined that I was paying interest on purchases on an average from the purchase! Not from the billing date or the period after that! I called PedFed and talked to Customer Se... |
Pentagon FCU Credit card balance transfer April 22, 2016 - This is a complaint against the CFPB. I filed a complaint with you over violations of the CARD Act of 2009 by Pentagon Federal Credit Union ( case no. - ). Their entire response was only to claim they needed more time to " research '' the issue. A week later their " update '' was that they were still " researching '' : it. When I disputed that, your own response was simply to close my complaint. What kind of - is this? Are you going to enforce the law or not? And if not, who do I need to contact in order to hold Penfed accountable? Or can they just get away indefinitely with violating fe... |