Pentagon FCU Credit Card Complaint

Payoff process

Pentagon FCU Credit card department,

Payoff process California

When I pay more than the minimum payment, the card company is applying my payments to the - interest balance first then to the higher interest balances only after the - interest balances are paid off. I thought this was against the law. I noticed my higher interest balances were not changing in spite of me paying more than the minimum payments, so last week I finally had someone at the CC company tell me this is what they were doing.

Pentagon FCU customer in California
Feb 03, 2017

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

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