Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Massachusetts

Penfed acting as servicer of a - mortgage refuses to cooperate with making the mortgage affordable contravening - mission to prevent foreclosure. After a lengthy illness, lost of business, and divorce my income was seriously impacted. I asked PenFed to reduce the interest rate to make the property permanently affordable. A modification is a one-time event, I wanted to make sure I received - that I could afford moving forward. PenFed continued an aggressive pattern of collection activity and refused payments unless it represented the entire arrears. PedFed misled me with respect to -, I thought PenFed owned the loan, but it is -. They continued a pattern of deception stating - refused any action other than foreclosure and full payment. They offered what they considered a modification which was same terms as the mortgage note and payment, but basically charging the arrears back into the account. However, with the same mortgage payment and interest rate, I could be back into losing the property - so I request an modification that included the reduction of the interest rate to 4 % from the 5.12 %. The national standard at the time was 3.25 % - 3.75 %. PenFed I believe feels it is more profitable to keep the higher rate to the detriment of affordability. I can maintain my home if they would offer that. Instead they are auctioning my home with a balance of $99000.00 left on the note. How does that make sense? The work contacted by the Massachusetts Division of Banking requesting they work with me a little longer, they refused. They told Massachusetts and me that - never got back to them. After speaking with -, they said the servicer can make the decision to halt and work with me. PenFed again refused. Please help.