Pentagon FCU Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Pentagon FCU Consumer Loan department,

Vehicle loan Taking out the loan or lease Florida

I was sold a car under false pretences on -/-/16, the day I took the vehicle off the lot I noticed it was not what had been promised. I took the vehicle to the manufacturer that informed me the car appeared to be in an accident and any repairs that would be covered under warranty became null and void. I called the dealer and told them I no longer felt comfortable with the vehicle and was going to return it. I called on -/-/16 to put a stop payment with the financial institution and was told it would take 2 days to process. I have called continually for the past several days as to the status of the stop payment for a car that was returned on -/-/16. Yesterday - I was informed that the payment had been cashed.

Pentagon FCU customer in Florida
Mar 30, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints10/201212/20121/201312/20134/20145/20147/201412/20141/20152/20159/201510/20153/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUTaking out the loan or lease66.7%6.7%26.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease0.6%6.7%1.1%0.3%2.4%5.5%81.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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