Review and analysis of over 4 complaints against Pentagon FCU
Pentagon FCU consumers have reported over 4 official complaints related to Customer service / Customer relations. Out of the 4 consumer complaints against Pentagon FCU, 25% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Pentagon FCU Credit card customer service / customer relations December 14, 2015 - PenFed The credit card company fails to withdraw funds automatically. The system changes within the company as stated by the agent over the phone suggests internal system issues. However, the company keeps charging delinquent fees to the account even after I make a over the phone payment with the agent. $25.00 fee charged, automatic payment reversed and now the minimum payment has tripled. PenFed continues to not respond to e-mails, not file disputes, does not follow up on promises, does not withdraw funds from automatic payments. The internal challenges of poor communication with custom... |