Pentagon FCU Credit Card Complaint

Pentagon FCU Credit card department,

Ohio

On - -, 2016 I applied for a credit card with Penfed Credit Union. I received an email from Penfed stating that my - credit report was locked. On - -, 2016 I removed the lock from my - credit report. Penfed subsequently approved the credit card application. On - -, 2016 I again applied for credit with Penfed and received another email from Penfed stating that my - credit report was locked. I contacted Penfed on this date and explained that my - credit report was n't locked and asked if they could use the same hard pull from - -, 2016. The Penfed representative stated that they could use the same hard pull if it was done within a 90 day period. I proceeded with the application process based on the information provided by the Penfed representative. On - -, 2016 I again applied for credit with Penfed and received an email stating that my - credit report was locked. I again contacted Penfed, as my - credit report was n't locked and I was again informed by the Penfed representative that they could utilize the same hard pull within a 90 day period. Penfed has consistently informed me that they could use the same hard pull as long as it was within 90 days. On - -, 2016 I spoke with a Penfed representative who informed me that their system showed that Penfed only pulled my credit one time on - -, 2016. The representative stated that if I had a credit report detailing that Penfed pulled my credit after - -, 2016 that I needed to submit a copy of my - credit report to Penfed and they would remove the inquiries from - -, 2016 and - -, 2016. I submitted this information to Penfed and also a dispute with -. Both Penfed and - stated that the inquiries were factual. I did n't authorize inquiries of - -, 2016 and - -, 2016, as the Penfed representatives informed me that they would be utilizing the - -, 2016 hard pull from -.