Pentagon FCU Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

Pentagon FCU Bank account or service department,

Other bank product/service Account opening, closing, or management North Carolina

Someone opened an account with PENFED Credit Union under my name last - 2015. I found out about this this past -. I have called PENFED 6 times, faxed them my police report 3 times and have yet to hear from them with any followup from the Fraud Dept. I am very concerned that there is no follow up or concern for resolution with this issue.

Pentagon FCU customer in North Carolina
Mar 22, 2016

* Source: CFPB Complaint Database

Pentagon FCU response to complaint:
Closed with non-monetary relief

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How Pentagon FCU handles Account opening, closing, or management complaints

Created with Highcharts 4.2.3Pentagon FCUComplaint HistoryComplaints3/20125/20126/20129/201210/201211/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20157/20158/20159/20152/20163/20165/20168/20169/20163/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Pentagon FCUAccount opening, closing, or management73.3%12.0%10.7%1.3%1.3%1.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management0.1%8.6%3.3%1.8%3.7%15.8%66.2%0.6%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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