Pentagon FCU Consumer Loan Complaint

Pentagon FCU Consumer Loan department,

Vehicle loan Managing the loan or lease Georgia

I have an auto loan with PenFed that they refinanced for me in -. The loan was refinanced from - - and I have now received a letter stating that PenFed has raised my interest rate from - to 14 % since - did not release the title to them. My husband has contacted - numerous times as the title was in his name and they have stated they have released the title to them. My husband also contacted PenFed about the issue in - and they stated this was an error and my husband even opened a checking account with PenFed the same day. This is a fixed rate loan that should never should have been raised and PenFed before releasing a check to - for the payoff of the vehicle should have obtained a copy of the title before doing so. I can not get them something I do not have and will not be held at fault. This is completely unethical. I am very saddened as PenFed has always been a good company to me but this is the worst financial injustice I have ever encountered in my life.