Review and analysis of 67,659 consumer complaints for 360 credit card financial institutions
| First Citizens |
| Arvest Bank |
| Total Card, Inc. |
| UBS Bank |
| Union Bank |
| FirstBank of Puerto Rico |
| First Hawaiian Bank |
Explore common Credit Card complaints by state. On average, California, Texas, and Florida have the highest percentage of consumer complaints agains financial companies that offer all products and services.
Billing disputes are the most common type of credit card complaint. Consumers continue to be confused and frustrated by the process and by their limited ability to challenge inaccuracies on their monthly credit card billing statements. For example, some consumers realize only after their claim has been denied that they needed to notify their credit card companies within 60 days of any billing errors.
In other cases, consumers are not aware that companies typically do not stop a merchant charge once the cardholder has authorized it, or do not override a merchant's no-return policy. Other common types of credit card complaints relate to identity theft, fraud, or embezzlement; closing or cancelling an account; and annual percentage rates or interest rates.
JPMORGAN CHASE & CO. Credit card closing/cancelling account April 21, 2017 - I receive d a letter last fall a dvising that my credit card account was being closed due to inactivity, which was great, because I was getting ready to call and cancel my Chase Sapphire Visa anyway. It had been nothing but problems and hassles and hidden fees [ like additional charges for paying off certain types of bills with your credit card - they likened it to taking a loan or gambling! Tha... |
Continental Finance Company, LLC Credit card billing disputes April 20, 2017 - Continental Finance issued me a - card that was initially for $300.00. I understood that there was an initial processing fee and what my balance would be upon receipt of the card. I made my payments on time every month an thought that everything was fine. That 's when I discovered this was not the case. Just about 6 months or so after receiving the card, I called to dispute a duplicate c... |
Citibank Credit card credit determination April 13, 2017 - My Best Buy Credit Card, was transferred over from - to Citicard in -/-/-. I have contacted Citibank in 3 different occasions, in -/-/-, -/-/- and -/-/-. I paid the annual dues for the account and my account was confirmed to have a - balance on a recorded line. I just had another call today -/-/- at - were they reconfirmed my account has a - balance. However my... |
April 13, 2017 - I was stupid enough to charge some items at MACY 'S on my Macy 's credit card over -. I was unable to log into my account online to make the payment because Macy 's had updated the system and I simply did n't have the patience to navigate their irritating and obscure system. However, I called Macy 's and paid my bill for $ - a day or two late - was assured that there would be no late charges... |
Regions Financial Corporation Credit card identity theft / fraud / embezzlement April 13, 2017 - I am an - driver and had a skimmer device steal my - Fuel Card information, resulting in 3 fraudulent charges. After almost 3 months, - still refuses to investigate the disputed charges or credit me for them. When I got gas at a station on -/-/2017, it said my - Fuel card transaction was declined, so I had to put it on my own visa card. The station was -, CA. -. However, the -... |
Synchrony Financial Credit card delinquent account April 12, 2017 - I missed a few payments due to being out of work from -. Synchrony Bank was calling me and leaving messages saying they needed to contact my attorney and would be arresting me if me or my attorney did not contact them by the end of that day. This went on for weeks until I was able to pay them.... |
Citibank Credit card payoff process April 12, 2017 - In -/-/- I purchased a computer from Best Buy on a promotional balance of 12 months no interest for $1300.00. on -/-/- I made a regular purchase of $100.00. On -/-/- I made a regular purchase of - and I made a return on -/-/- for ( $81.00 ). I made a regular purchase for $120.00 on -/-/- and on -/-/- I made a regular purchase of $37.00. Beginning in -/-... |
Barclays PLC Credit card advertising and marketing April 11, 2017 - In -/-/-, I received an UNSOLICITED offer from UPROMISE BY -, for a MASTERCARD. This card is issued by Barclays Bank Delaware, -, Delaware, FDIC. The offer clearly stated that if I used the card for a purchase within the first 30 days, I would receive a $100.00 CASH BACK reward. I did make a purchase, and did pay the UPROMISE MASTERCARD for that purchase. Now, many months later, and a... |
Synchrony Financial Credit card identity theft / fraud / embezzlement April 11, 2017 - A credit card was opened with my name and social security number. The credit card company is Synchrony Bank, also known as a Wal-Mart credit card.... |
Bank of America Credit card other fee April 11, 2017 - I was incapacitated recently and spent quite a bit of time in the - and dealing with - issues. Because of that, I was not as attentive to my other affairs which included my usual check of my credit card status. I noticed two charges on my card that I could not understand and contacted the Bank of America VISA offices for an explanation. We send funds on occasion to someone in a - through ... |
Banco Popular de Puerto Rico Credit card closing/cancelling account April 11, 2017 - What has happened to common sense and integrity? I have an - miles card in my name opened in - 2017, through Banco Polpular de Peurto RIco. --, 2017 the risk control department placed a restriction on the card and requested a copy of my passport and - utility bills. I requested why and - explained the IT tech department can not identify my address provided on original application... |
U.S. Bancorp Credit card credit card protection / debt protection April 11, 2017 - I saw a photograph scanner advertised on - in -/-/-. I ordered the scanner for $300.00 and I was told by the merchant it was a special program in cooperation with - for a low price and to buy an - gift card for $300.00 and use this for payment. I bought the gift card and paid for the scanner. It did not arrive and after two weeks I contacted - about this. They said it appeared... |
M&T Bank Corporation Credit card identity theft / fraud / embezzlement April 11, 2017 - My wallet was stolen and $500.00 was taken from my account. M & T bank is denying my claim because they are saying there is no way someone could access my pin # in order to take the money out. I explained that my SS card was in my wallet and my pin was last 4 of my social but that is not good enough for them. Therefore I am out $500.00 and they are saying there is nothing they can do. They are... |
Synchrony Financial Credit card other April 11, 2017 - - CT - VA - Amazon Prime Store Card - Synchrony Bank Will not report my good payment history to - credit reporting agencies it had been over six months and they still have not re ported my payment history or my correct balance -, FL -... |
Orions Management Group, LLC Credit card delinquent account April 11, 2017 - An outstanding debt I owe to - has recently been purchased by Orions Management Group, LLC. I received a call ( voice mail ) from someone at that organization on -/-/2017 - the person did not identify himself, but said it was urgent and that I needed to return his call same day. Later that afternoon, I received another call at work - again the same person did not identify the company he repre... |
Barclays PLC Credit card billing disputes April 11, 2017 - During the evening on -/-/2016 while in - - I was approached by a mall vendor concerning the purchase of women 's moisturizers. Though I had no intention of purchasing that evening I did agree to make an an appointment for the next day. My card was used to 'hold ' the appointment with a vendor. However, on the morning of -/-/2016 I decided to cancel the appointment and called the vendor ... |
Citibank Credit card credit card protection / debt protection April 10, 2017 - When I opened an account with Best Buy in 2002, I apparently agreed to a debt protection program when I opened the account that I was not aware of. I am gainfully employed and always have been and sincerely doubt Best Buy has my signature on file that I ever agreed to this program. I noticed this on my bill this month and called for an inquiry and was told that it was indeed when I was accepted fo... |
Citibank Credit card identity theft / fraud / embezzlement April 10, 2017 - Citi Best Buy keeps letting fraud happen on my account. They keep balances on the old card numbers when they reissue the new card numbers. I have outstanding transactions that need to be credited- - from - on -/-/- and on -/-/-, a transaction from Best Buy that was n't supposed to be. I have called numerous times, even to the Executive Offices but they wo n't do anything.... |
Monterey Financial Services, Inc. Credit card billing disputes April 10, 2017 - This account is reported in to -, - and -. The account is being reported to have a derogatory rating which is very troubling to me! I am concerned about my credit because I was recently denied a loan and my existing credit accounts have increased my interest rates. This negative rating has caused me serious financial distress and will continue to cause me financial and emotional distress ... |
Bank of America Credit card other April 10, 2017 - I have paid my account balance to - with Bank of America, attempting to get a mortgage for a new home by improving my credit score. They are not updating my credit report to reflect this paid in full balance. Please help!... |
April 10, 2017 - I applied for - credit card to take advantage of a - dollar rebate if the purchase was placed on the card, I did that and followed all the instructions to get the rebate and now the rebate forms cant be found by the company.... |
Wells Fargo & Company Credit card billing disputes April 10, 2017 - I noticed an unrecognized and unauthorized transaction on my credit card. Since I am a busy person, I have not noticed this suspicious transaction up until my accountant asked me about it when he reviewed my statements before the tax season. I feel really bad since I contacted the bank twice and both times they rejected my claim without providing me any proof that it was me that actually made th... |
April 10, 2017 - I did not receive a statement for -/-/2017 with Citi Cards. I sent in the payment without the statement, just the check. I am now being charged a $35.00 late fee that they refuse to remove.... |
Citibank Credit card customer service / customer relations April 9, 2017 - Has CITI disable the FICO Score for the the " Citi ThankYou Preferred '' Credit Card? Last Update was -/-/2017 From CITI Bank, " Thank you for connecting with us here on -. I understand your concern and would be glad to help. I am sorry about the frustration regarding your FICO score.The FICO score is updated once every 45-60 days for the month prior. If your last update was on -/-/2017, t... |
U.S. Bancorp Credit card billing disputes April 9, 2017 - I had a credit card through US Bank. I contacted the credit card company after paying off the full amount on the card. I then contacted US Bank directly to make sure that there were no issues and that the card was paid in full and that I would never have to hear from them again, because I am fed up with their business tactics. I made the payment of the full amount due on -/-/2017, the paymen... |
Citibank Credit card billing disputes April 8, 2017 - The creditor violated the Fair Credit Billing Act. I previously notified the creditor that I did not receive statements from - through - due to an incorrect address which I notified the creditor of several times in writing and over the phone. The creditor did not respond to my complaint as requested and have incurred two 30 day delinquencies as a result.I contacted Citibank and spoke with a ... |
Citibank Credit card identity theft / fraud / embezzlement April 8, 2017 - Todays date:-/-/- To whom it may concern : -, - SOC SEC # - DOB -/-/- CURRENT ADDRESS - - -, -, FL - - Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report. I need this resolve, under the Fair Cre... |
Wells Fargo & Company Credit card billing disputes April 8, 2017 - I bought an A/C in - through - and I got a credit store financed with Wells Fargo under a Promotion for 18 months with a 0 % Apr, ended in -/-/-. For that reason I was making enough additional payments to my account to pay the debt in time before -/-/- .... Also, when a customer wants to make payments " on time '' take extra precaution so I did and set up the automatic payments to ... |
Synchrony Financial Credit card late fee April 8, 2017 - I recently acquired a credit card from a local furniture store that was serviced by Synchrony Financial. Synchrony Financial has since conducted questionable business practices that has unlawfully imposed late fees on my credit card account, denied that I ever had auto-pay set-up ( which caused the late fees to be charged to my account ), fees are still on my account even after calling and asking ... |
Citibank Credit card transaction issue April 7, 2017 - Company wants taxes for a contract that did n't state that I had to pay taxes in order to give me my free flights. Citibank Office of President statess that it is " known '' that I had to pay taxes when it was unknown. Free flights means free flights. If it is free the taxes are -. I also gave notice within 5 days as required per the - government for these types of purchases and I am still ... |