Pentagon FCU Credit Card Complaint

Pentagon FCU Credit card department,

Closing/Cancelling account Texas

Upon reviewing my account online with Penfed, I noticed that they had closed my - credit cards. I immediately pulled my - credit report and noticed that none of my credit accounts appeared on my - credit report anymore- including Penfed & - - . I contacted - and filed a complaint with the CFPB against -. - said that my credit file had been mixed with someone else and there was a ton of bad accounts listed that belonged to another person with the same name. - has stated that they have now corrected my credit report. I sent Penfed a letter stating that my - credit report had been mixed with someone else and to please reconsider their decision to close my credit cards. I have been a very good customer to Penfed. I am very disappointed that Penfed never mailed me anything stating that they had closed my credit cards and had to find


corrected. After this fiasco with Penfed, I contacted - - and explained the situation with - mixing my credit file with another person. I have a credit card with - credit limit with - - and did n't want to go through the same situation with them. - - was so great and they are standing beside me. I thought Penfed would do the same but I can not even get them to respond to my letter. I truly enjoyed my relationship with Penfed and was proud to be a member of Penfed. I have family members and friends that have been with Penfed for years and they are shocked that Penfed is not responsive to me. According to them, this is not typical of Penfed. So I am left confused as to why I am having such a negative experience. I have handled my Penfed accounts responsibly and I truly value my relationship with Penfed.