Pentagon FCU Bank Account Or Service Complaint

Pentagon FCU Bank account or service department,

Savings account Account opening, closing, or management

On - -, 2016 I called Pentagon Credit Union customer service to learn about the mortgage and auto loan products. -, the person that attended me by phone, told me that in order to apply for a loan in PenFed I had to open a bank account. - told me that in order to open an account they had to review the credit report and I clearly told her that if it was a " HARD inquiry '' I did n't want to because it will affect my score and I was buying a home. She told me that the inquiry was a " Soft '' but anyway she was going to check. After a while waiting by the phone - confirmed me that the inquiry was a " Soft '' inquiry and because of that I opened the savings account. These days, monitoring my credit, I discovered that indeed a " HARD inquiry '' was made by PenFed. Yesterday, -. -, 2016, I called customer service and talked to - the supervisor and require her to remove the inquiry immediately because it was unauthorized and affected my score. - told


I 'm very upset because - provided me with incorrect information and because of that my credit score lowered and now I have trouble buying a property that I optioned. - told me they can send me a letter notifying that the inquiry was to open a savings account and when I ask her to include that it was n't supposed to be a HARD inquiry she told me she could n't include that. That letter does n't help me eliminate this from my credit bureau and does n't increase again my score that is what worries me more. I called the credit bureaus and the told me that PenFed is the only one that can notify the error to the bureaus so they can eliminate it. If they do n't do that is going to stay in my credit for 2 years. Please, notice this was an UNAUTHORIZED HARD INQUIRY. To do this they should have a verbal or written authorization and they do n't have it. I was clear about that.