Sterling Jewelers Inc. consumers have reported over 300 official complaints. Out of the 300 consumer complaints against Sterling Jewelers Inc., 12% were disputed by the consumer (i.e. the consumer was not happy with how Sterling Jewelers Inc. responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Sterling Jewelers Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsSterling Jewelers Inc. Credit card other March 31, 2017 - After reviewing my credit report, I 've notice that I hand a credit inquiry from sterling jeweler. In -/-/2016, I sent a letter to Sterling Jeweler requesting that they investigate the inquiry and advised them that it was I that had made the attempt to get a account with their company. I received a letter back from - from customer care department in reference to my letter ( RE : - ) stating that on -/-/2016 it was attempt to receive credit online and that by signing the credit application I authorized the inquiry. Again after disputing this item, continually asking for more proof tha... |
Sterling Jewelers Inc. Credit reporting incorrect information on credit report account terms March 23, 2017 - I received a call from a third party collection agency with no verification at all. The representative for the company proceeded releasing my personal information which is a violation of the FDCP with no verification. I then filed a law suit, and the collection account remains on my credit report as a charge off with no balance. The company made the mistake of not following the rules. I am filing this complaint because it was a mistake with the call and therefore the account should be completely removed from credit report. Why is this still on my credit report when It has been charged off for ... |
Sterling Jewelers Inc. Credit reporting incorrect information on credit report account status March 4, 2017 - The original creditor sold this debt to a collection agency, they also wrote off this debt on their taxes which wrote off my obligation to pay but I paid anyway. This contract was cancelled which means NO CONTRACT.... |
Sterling Jewelers Inc. Credit card customer service / customer relations February 21, 2017 - I had a card with Kay Jewelers in -. I got the card to build up my credit while I was young. However, I did not ever get a chance to utilize the trade line. The card went missing so I went to Kay Jewelers in - - ( -, South Carolina ) to report the card stolen. The associate I spoke too said that everything had been taken care of and asked where the new card should be sent. I told her I did not want a new card and to have the account close. She closed the Kay Jeweler 's account, or so I had thought. Weeks later I began to receive phone calls about a balance on a card that I had neve... |
Sterling Jewelers Inc. Consumer Loan managing the loan or lease February 2, 2017 - I 've fallen behind on a loan from Kay jewelers, I 'm working to resolve this, they 've taken to calling my elderly parents home and cell phone in attempts to reach me and resolve a debt aftet being told to stop calling. The number they 're using is -.... |
Sterling Jewelers Inc. Consumer Loan managing the loan or lease January 30, 2017 - Recently I acquired a Kay Credit Card. I set up auto pay. It all went smoothly except what would have been the last payment, on their system, archaic, did not process what should have been my last payment. I had set up the payment system to pay off in a certain period, so the payment was more the minimum payment. My payment was set for $150.00. The last payment came to $88.00, so my set auto payment of $150.00 was in excess. So instead of the system being smart enough to apply an if-then situation as such as IF greater than $150.00 is owed, only pay $150.00, it handled well. But in t... |
Sterling Jewelers Inc. Credit card payoff process January 25, 2017 - Thank you for taking the time to read this letter. I 'm writing because I noticed that my most recent credit report contains late payment reported on 30 DAYS -/-/-, for my KAY JEWELERS CARD # .-.I have contacted customer service on -/-/- to remove that reporting from all - major credit reporting agency due to the error but Sterling Jewelers Inc- Division : Kay Jewelers Customer Care refused to remove the reporting. ( Assigned request id - for that communication ). During that communication I have informed Sterling Jewelers Inc- Division : Kay Jewelers Customer Care Departme... |
Sterling Jewelers Inc. Credit card unsolicited issuance of credit card January 23, 2017 - Kay Jeweler 's in - -, NY. Employees are required to submit a certain number of store credit card applications a week/month. Management told employees who are n't meeting their quotas to " just re-run applications on people who were already rejected in the past. '' This raises two very questionable issues. 1 ) People are being threatened with losing their jobs over credit applications and being urged to re-run applications without the consumers ' permission, and 2 ) this clearly indicates they are not properly disposing of non-public information and retaining it somewhere for employees t... |
Sterling Jewelers Inc. Credit card customer service / customer relations January 16, 2017 - My issue is that on -/-/- my engagement ring/bridal set was purchased. The associate in the store made - of the diamonds fall off by putting it on a machine. That resulted in it having to be sent in for repair. Since it had to be sent in, I asked for it to be souled together as well, so that I would n't have to get it done another time. It was supposedly sent out that day, which I do n't think that it was. I was told that I would have it back by Wednesday or Thursday. It was n't. I was told that it would be back on Monday. It was n't. I am just now finding out that it has n't left the ... |
Sterling Jewelers Inc. Credit card transaction issue January 8, 2017 - My wife and I went into a Kay Jewelers Store to purchase our wedding rings -/-/2016. We were planning on putting a deposit on the rings to hold it, and then we were planning on putting the rest of the money to purchase it -/-/-. When we told the sales representative what we were planning to do, she advised us to just put down - % and to put the rest on my Kay 's credit card. She told me I could pay the rings off in 12 months with interest-free payments. I wanted to be sure I could afford to pay the ring off in a year so I asked how much the payments would be, she informed me the paym... |
Sterling Jewelers Inc. Debt collection improper contact or sharing of info talked to a third party about my debt December 27, 2016 - This company has repeatedly called my elderly former in-laws regarding my account. They have told them repeatedly to stop calling, and continue to call them. My ex-wife is constantly receiving calls from them complaining. The company has been told they have no contact with me any longer, and continue to harass them. They have discussed the account with them, disclosing the amounts owed. this is completely illegal.... |
Sterling Jewelers Inc. Credit card other December 27, 2016 - I returned three rings to - on -/-/2016. Items were returned and I have yet to receive refund. I tracked the items and kayoutlet received the returned items on -/-/2016. It 's been well over 80 days and the $2000.00 has yet to be refunded to my Kay jewelers credit card.... |
Sterling Jewelers Inc. Credit card delinquent account December 26, 2016 - Kay jewelers sold my old debt to another company and I paid that years ago ... Kay Jewelers is showing a - balance and yet they continue to update and damage my credit monthly and it is affecting my financing. I need this fixed asap... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls December 21, 2016 - Repeat calls from all different numbers & states. Calls are about every hour.... |
Sterling Jewelers Inc. Credit card credit line increase/decrease December 14, 2016 - I recently opened a new credit account with Kay Jewelers and was approved for a $1000.00 credit line. After the account was approved, the available credit was subtracted by $530.00 for a previous Chargeoff account that was sold to - in -. I satisfied the balance IN FULL with - - - on -/-/- and I showed Kay Jewelers - - - ( - Virginia ) location a copy of the payment confirmation letter on -/-/-. The representative called Kay 's Credit Authorization department and confirmed with the department that the previous account balance was paid in full. ... |
Sterling Jewelers Inc. Credit card credit card protection / debt protection December 5, 2016 - Due to a job loss Kays placed my account in a special status which reduced my payments for an extended period of time beginning in -. Kays failed to send me any notification that the reduced payment plan ended after - to four months and because of this I was paying the reduced amount of $90.00 a month instead of $130.00. I observed that my payment due was increasing and reached out to Kays in regards to this issue and at that time I was informed that my payment plan had stopped. I requested an extension on my payment plan at which time I was mailed my unemployment insurance forms tha... |
Sterling Jewelers Inc. Credit card unsolicited issuance of credit card November 22, 2016 - I went to Kay Jeweler to look at watches. The employee asked if I would like to see how much I qualify for. I asked if it would show up on my credit score. I was told NO, so i proceeded. Two weeks later I receive a letter in the mail containing a credit card from Kay Jewelers. This is in no way what I was told would happen. The employees at this store are liars.... |
Sterling Jewelers Inc. Credit card unsolicited issuance of credit card November 20, 2016 - I went into Kay Jewelers to make a purchase and resize a ring and while there, I was asked if I wanted to open a line of credit/credit card. Multiple times I said no, but they gave me lots of information and confused me and at one point, they said I had to give them my social security number. When I questioned them as to why they needed it, they just repeated to me that they needed it. I did n't know why they needed it and I was confused. I went back the next day with my daughter to cancel the purchase and repair, get my jewelry and money back they said that they needed my social security numb... |
Sterling Jewelers Inc. Debt collection improper contact or sharing of info talked to a third party about my debt November 19, 2016 - - has contacted several people about my debt who are authority figures at an old job. They have contacted my old boss, employees, foremen. Disclosing that They have issued a judgement against me, and other personal information. There is no way they should have these people 's personal phone numbers. The place of my old employment was shut down and this company has gone out of their way to contact all the authority figures, on their personal numbers, who used to work there with me. I do n't even know how they went about acquire all of these people 's phone numbers. The info they have reporte... |
Sterling Jewelers Inc. Consumer Loan taking out the loan or lease November 17, 2016 - I have sent Kay Jewelers several letters but they have not replied to any of them. This is NOT my account! - is my ex - husband & has all of my personal information from when we were married. When we separated he stole my driver 's license, Social Security Card, Birth Certificate & other personal documents that I had to replace. This is not the first time he or his wife now has used my information to obtain money, credit, goods, loans, services. He also shares my information with his current wife -. I recently put a fraud alert on my credit file.... |
Sterling Jewelers Inc. Debt collection communication tactics called outside of 8am-9pm November 12, 2016 - They are calling before or at - and after - and repeatedly calling every hour on the hour.... |
Sterling Jewelers Inc. Debt collection improper contact or sharing of info contacted me after i asked not to November 11, 2016 - Sterling Jewelers 30 day dept continued to call me after I explained that my wife lost her job and gave them a date I would pay asked them not to call me again on 3 occasions all 3 times I said Cease and desist. The rep ended the call and the next rep informed me that the only notes from the previous call were refused to pay. I explained that I told them the exact amount and date I would pay. Ic also told them to Cease and Desist. This did nothing to stop the harassment. They also tell me it wil be out of department if I do n't pay right then this is not true and the threat that they have or a... |
Sterling Jewelers Inc. Credit card bankruptcy November 3, 2016 - The 15 U.S. Code 1681g Section 609- Disclosures to consumers requires CRA 's to disclose the sources of information regarding the negative events that are being reported by your agency upon request by the consumer. The date of first delinquency for this account was -/-/2009. Therefore, this negative event despite being included in chapter - bankruptcy has met the 7 year reporting time frame to all - ( -, -, and - CRA -.... |
Sterling Jewelers Inc. Consumer Loan problems when you are unable to pay October 31, 2016 - I was unable to work due to health problems and was asked to return items i did and my credit would be clear of any defaults and it is still reporting to all credit bureus... |
Sterling Jewelers Inc. Credit card credit card protection / debt protection October 27, 2016 - I was walking through the - - in -, Ohio and was passing by the Kay Jewelers store. A Kay Jewelers employee asked me as I passed if I was -. I said I am -. She said she needed only - signatures that day to meet her goal and would I help her? I have goals at work too so I thought I would help. She said it was a newsletter and I would be getting something in the mail soon. She said she needed to ask me a few questions and was typing information on a tablet. Apparently, she was signing me up for a credit card as I got - in the mail and my credit report showed I had a inquiry ... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls October 25, 2016 - For about 2 months, I have received several hangups per day. If I call back, I get - - - regarding an 8 year old Kay Jewelers account. If I ask for a letter or do not agree to pay in full right away, they hang up on me. I have blocked over 20 different phone numbers from them yet they continue to call and hang up on me daily. They have also threatened to contact my employer. I am being harassed daily by - -.... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls October 24, 2016 - Kay Jewelers continues to harass my wife on her phone even though she is not on the account and never has been. They also call after -.... |
Sterling Jewelers Inc. Debt collection communication tactics used obscene/profane/abusive language October 19, 2016 - I was call by - for a debt for a jared account I was threatened over the phone but never made a complaint but i have records of paying this collection dept. - took my payments for collection now 2 years later - has taken up collection for jared ... this is very suspect ... that is why I am writing this statement Thank you... |
Sterling Jewelers Inc. Credit card customer service / customer relations September 28, 2016 - My engagement ring was purchased by my Husband -/-/-. On -/-/- it was put in to repair by way of the - - Jared Jewlers in - maryland. I was told that I would get my ring back after the repair by -/-/- as of today 's date I still do not have my ring and customer care for - - is unable to tell me where my ring is. After reading articles from - from -/-/- of other brides who 's rings after being sent to repair were loss, stolen or original diamonds were swapped I am very concerned that my diamond may be the next casualty in this horrific saga. I need help to ... |
Sterling Jewelers Inc. Credit card closing/cancelling account September 23, 2016 - I have a sterling inc account with bot Kays and Jareds for almost 2 years with no missed payments in this almost 2 year time frame.I was in a Jareds store and trying to do a purchase for a ring which was said to be a layaway on this ring, So the associate updated my address and called Jareds and did a unauthorize pull of my credit also.My Jareds account was closes which I was find with.So upon going to Kays store to purchase my husbands anniversary ring, I was told my Kays account was closed also.So the store called and they said it was due to high balances on other accounts, but I have had hi... |
Sterling Jewelers Inc. Credit card customer service / customer relations September 15, 2016 - This is not my account yet the company keeps calling me and harassing me. I want the calls to stop. Its depressing and stresses me out. They call me every hour from different numbers.... |
Sterling Jewelers Inc. Credit card other September 15, 2016 - I have on my credit reports Jared - - - reporting as Chapter -, in collections, charge off and past due. This account was opened in -, never missed a payment and in - -, several months before my chapter - was discharged, the - dismissed my chapter - due to changing income and then reinstated it. Some how, - was notified and then decided they were to include this account in my chapter - ; against the law. You can not add accounts that were not initially included at the time of filing, per my lawyer and the Trustee.... |
Sterling Jewelers Inc. Credit card other September 11, 2016 - I 've mailed a certified letter to Kay Jewelers dated - -, 2016 and - -, 2016 regarding an inaccuracy on my credit reports, regarding account number -. Kay Jewelers has FAILED to reply in a timely manner to my initial letter dated - -, 2016 and has also FAILED to furnish to the credit bureaus a " notice of dispute '' on my account within 30 days. Kay Jewelers has not only VIOLATED FEDERAL LAW, but has also FAILED to provide me with a copy of any viable evidence, bearing my signature for this account. Kay Jewelers is liable for willful non-compliance, as per FDCPA and FCRA.... |
Sterling Jewelers Inc. Credit card closing/cancelling account September 8, 2016 - I have had a Kay Jewelers Credit Card for about 6 years now and had never missed a payment. -/-/2016, I was late for the first time ever by about a week on a payment because i had just had my daughter and was on maternity leave and had totally forgot to make the payment. Kay Jewelers contacted me and I made the payment over the phone with them and apologized for forgetting to make the payment. They told me no worries and everything was fine. I visited a Kay Jewelers in -/-/- to attempt to purchase my daughter an earring because she had lost one. When the store manager attempted to charg... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls September 8, 2016 - Receiving multiple repetitious collection calls from collection agency on my sons account that is in collections with - - - -. Called me -/-/16 at 4 separate times from - different numbers - and - between - and -. On all 4 calls received during that 8 minute period, no messages were left requesting a call back. 4 calls from a collection agency in 8 minutes is collection harassment. Especially since no messages were left. In addition, this collection account is actually in my sons name, but he did approve for me to speak the them on his behalf. I spoke with them... |
Sterling Jewelers Inc. Credit card billing disputes August 12, 2016 - I returned - items to Kay jewlers in the - -, CA mall on -/-/16. Sales person assured me that the money was instantly refunded. Card is still stating a balance of $2700.00. The balance owed should be $0.00 since I no longer have the purchased items. $0.00 in merchandise = $0.00 owed. Please correct the $2.00, - balance on my account to $0.00 immediately, as I should no longer have a balance as all merchandise was returned. I called four different times and all four times the people on the phone assured me that they will send a ticket to the - or it department a... |
Sterling Jewelers Inc. Credit card unsolicited issuance of credit card August 2, 2016 - I went into Kay Jewelers at -, - -, - - - -, -, NY - to view engagement rings. The sales person offered to run a credit check to see if I could qualify for financing and I agreed. I purchased a few gifts from Key Jewelers on my own credit card. A few days later, I received a Kay Jewelers credit card in the mail. I never agreed to starting a credit card, and told the customer service rep. when I called to cancel the card.... |
Sterling Jewelers Inc. Credit card billing disputes July 20, 2016 - - - reported me 30 day late payment for -/-/- and 60 day in -/-/- stating we only made partial payments when I was set up on a automatic withdraw program. I was never notified that the amount being withdraw was not correct amount and was under the impression that since the money was being withdraw from my bank account that payments were being applied correctly. I never received any statements nor any type of documentation of changes to payment amount from $65.00 to $180.00 and when informing representative of this their answer was simple well since we did not receive any ... |
Sterling Jewelers Inc. Credit card billing disputes July 17, 2016 - i have contact kay jewelery in reguard to my credit card account several times. I did not receive my - statement and the only reason i did contact them is because i wanted to know the status of my watch that was getting fixed.come to find out they had my name spelled wrong and my address..when i asked more question they told me they would waive my late fee bu no interest. i let them know if i would have received my bill i would had paid my balance in full.. which i gladly paid, now i have a fee only balance and they are still refusing to waive the finance charges.... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls July 14, 2016 - I have been receiving phone calls from several different numbers from Sterling Jewelers Incorporated. They are calling repeatedly at least every hour, to half hour during the day. It has become annoying and inconvenient. They call when I am at work, or when I am still in bed after working second shift the day before.... |
Sterling Jewelers Inc. Credit card other July 13, 2016 - i wrote a certified letter to Kay Jewelers in - - asking them for any information and documentation proving the chargeoffs and lates for account ending in - and they responsed in a letter to me they sold the account, it is no longer owned by them.and they have no info on me- they sold the account - - sent this letter to - and - in - - asking them to delete the account because they have no documentation to prove this alleged debt then.-, - put in a dispute and kay jewelers responded to the disputes stating it was accurate and to leave it on my credit report. i h... |
Sterling Jewelers Inc. Consumer Loan taking out the loan or lease July 11, 2016 - My fianc and I came in to Jared jewelry store and - - told us that he could put a diamond stone on a band they had in store ( which would make the ring custom ) and if I did n't ' like it, I did n't have to keep it as long as I returned it within 30 days. According to their pamphlet, anything custom can not be returned. He lied to us about this. I did n't want to return my ring. I loved it, but I 'm informing you about this to show a pattern. When he talked to us about financing, I told him that I do n't like to finance because I do n't want to pay interest. He said that they had a progr... |
Sterling Jewelers Inc. Credit card customer service / customer relations July 8, 2016 - Jared the Galleria of Jewelry keeps calling and emailing me at my job after repeatedly being told to stop doing so as this can result in me losing my job. They are also calling my sister at her job and keep calling various family members of mine. My account was up to date and being paid and they closed it for no reason and are now harassing me even though I am on time with payments.... |
Sterling Jewelers Inc. Consumer Loan problems when you are unable to pay July 2, 2016 - I have a credit account with Kay Jewelers which is past due. I tr to make payments when i can, but their collectors constantly harass me with phone calls at all times of the day and night. They start at - and continue through - everyday of the week, Saturday and Sunday included. I have told them they should be receiving a payment on Tuesday, the next business day, but the calls continue, up to 12 calls a day.... |
Sterling Jewelers Inc. Credit card other June 28, 2016 - My spouse added me as an authorized user to her Kays Credit Card Account through Sterling Bank! The bank closed the account! My spouse called to have me removed and they said I was removed but it is still on my credit bureau as an authorized user! I called Kays and they REFUSE to remove it!... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls June 20, 2016 - I was a few days late on my bill ; it was posted to my account on the -/-/16. Since my payment posted, I recieved 11 phone calls from - different phone numbers telling me my payment is due. The numbers they call from are : -, -, -, -, -, -, -, -, -, -, -. I did not answer all calls ; the calls I did not answer were verified through research ... not one message was left. ... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls June 14, 2016 - They have called from - to - times a a day from - or more different numbers. ... |
Sterling Jewelers Inc. Credit card apr or interest rate June 11, 2016 - In - 2016, I opened a credit account with Jared The Galleria of Jewelry. I went to the store on - - in - MI. The card is through Sterling Jewelers. I was told by the associates who helped - there were - different employees assisting me that day - that if I opened the account it would have 0 % APR for the first 12 months. So, I purchased my engagement ring and - wedding bands with service plans for about $2000.00. My first statement had no interest charges. However, my -/-/- and -/-/- statements applied a 24.99 % APR. I called the phone number on my statement and... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls June 7, 2016 - I asked that they not call me during my work hours of - to - the lady advised me that it 's all computer generated and they can not control what time they call me. She then asked me that in order to stop calls I make a pay ment arrangement which was fine however she told me I could not make an arrangement unless I gave her my credit card or bank info now and authorized her to run that payment on that day which I know is unacceptable. I advised the calls need to stop which could cause me to lose my job. I will file a law suit. ... |
Sterling Jewelers Inc. Debt collection communication tactics frequent or repeated calls June 6, 2016 - I have recited 10 calls in the last 30 minutes from the coperate office of kay jeweler. I have told them I am disputing the charges. They have also contacted a family member of mine and disclosed mt personal information. And they called my - year old son who I did not put down his contact information ... |
Sterling Jewelers Inc. Credit card credit card protection / debt protection June 5, 2016 - Sterling Jewelers / - - provide a Credit Card option. Once you receive you card you are able to sign up for paperless billing statements delivered to your email. This service is provided by all of my credit card companies which I opt in to allow me to manage my payments and credit line accounts as I am certain that many folks do. Sterling Jewlers however continues to fail to send the e-statements yet are able to send multiple ( up to 5 per week ) sales promotional emails. It would be interesting to see if this is a common practice by the company to bilk consumers of money by assessing la... |
Sterling Jewelers Inc. Debt collection disclosure verification of debt not disclosed as an attempt to collect May 25, 2016 - I get phone calls and letter for a collection agency trying to collected money for bills who I did n't know was on collection. I get multiples phone calls treated me of jail. I never received a bill for the previous company with an amount to paid. I want this harassment to stop immediately before I request some compensations for this issue. I am on DO NOT CALL list and still get call from collections who used difference number to get me answer. The name of the credit card account was Kay Jewelers who already closed my account on -/-/- as charged off and tried to get paid again by putting ... |
Sterling Jewelers Inc. Credit card closing/cancelling account May 17, 2016 - JARED 'S JEWELERS CLOSED MY CREDIT CARD ACCOUNT THAT HAD ALWAYS BEEN IN POSITIVE STANDING FOR OVER 3 YEARS. I NEVER RECEIVED ANY NOTIFICATION BY PHONE OR MAIL THAT MY CREDIT CARD ACCOUNT WAS GOING TO BE CLOSED. I HAVE BEEN AN OUTSTANDING CUSTOMER WITH THAT CREDIT CARD ACCOUNT. I WAS EMBARRASSED WHEN I TRIED TO GO AND MAKE A PURCHASE AND THE CARD WAS DECLINED. I FELT AS IF THE COMPANY WAS DISCRIMINATING AGAINST ME BECAUSE OF MY CREDIT RATING OR SOME OTHER FACTOR THAT MADE THEM CLOSE MY ACCOUNT. ... |
Sterling Jewelers Inc. Debt collection cont'd attempts collect debt not owed debt resulted from identity theft May 16, 2016 - Well I have been a victim of identity theft and I 'm still is a victim I contact the agency and the credit breau to provied me document showing that the accout is minds the agent is Kay jewelers the credit breau is - I want documents or have the account remove of my file if they ca n't provied document.... |
Sterling Jewelers Inc. Credit card closing/cancelling account March 30, 2016 - Today I logged into my - account only to find out it showed a $6400.00 credit line ( with a $0.00 balance ) from Kay Jewelers had been closed TODAY ( -/-/2016 ). I have not received any correspondence whatsoever in regards to my card ( aside from just having received a brand new card in the mail ) and as far as I am concerned my account was in very good standing. Upon reaching out, I was advised that they have a standard policy of deactivating accounts that have not been used in a certain amount of time. Now this is complete, absolute and utter - - they do n't reach out to... |
Sterling Jewelers Inc. Consumer Loan problems when you are unable to pay February 22, 2016 - The attached company claims that the account will be removed on all pertinent credit reports - -. I stipulate that the account was opened in -, that it went into default the same year, was eventually paid in full in -, and that the company in question still not only maintains a balance of $1500.00, but that the account if legal would show a - balance. My dispute was challenged and a copy of the - - result is attached, with virtually no response or required documentation to maintain a negative trade line on my personal credit report. The item needs to be deleted as mandat... |
Sterling Jewelers Inc. Consumer Loan managing the loan or lease February 17, 2016 - Kays jewlers misplacsed - dollars in payments the payments were made in store. Never applied to the account. They are now contacting friends and family members not even on the account trying to collect payment for funds they misplaced ... |
Sterling Jewelers Inc. Credit card apr or interest rate January 24, 2016 - I made a purchase in - 2015 at Kay Jewelers using my Kay 's credit card. They typically have promotions on large purchases so I asked about the promotions that were available to me for this large purchase. The manager advised that they had the regular 12 months with 0 % interest putting 20 % and they had the 24 month term at 2.09 %. I accepted the 24 month term since 2.09 % is a low rate. The manager agreed that the 24 month was better at a " low rate of 2.09 % '' and even better, I did n't have to make my first payment until -/-/-. I asked if I had to give a down payment as I usually ... |
Sterling Jewelers Inc. Debt collection disclosure verification of debt right to dispute notice not received January 21, 2016 - Kay Jewlers are reporting information in my name to the credit reporting agency - without ever sending me any type of communication that a debt was to be paid or owed to them i was a victim of fraud never even knew this account existed intill seeing it reported to my credit report when i reached out to the collection company they told me the company was out of business and that they didnt have any information for me or about any money that was owed. I asked them to remove the information on several occaisions or provide me some type of proof that the information indeed belong to me. there i... |
Sterling Jewelers Inc. Debt collection communication tactics threatened to take legal action January 15, 2016 - They call me repeatedly, although I 've told them time and time again I will pay them when I can, as I do not have a job, which is why I have n't been able to pay them in the first place. Soon after I bought the item, I lost my job and in addition to this, the item was stolen and when I filed an insurance claim, it was not until then that I was told that theft was not covered under the policy, something an in-store representative failed to mention although I asked her specifically was theft, loss etc covered and that I wouldnt not purchase the item ( s ) if this was not the case and subsequent... |