Review and analysis of over 15 complaints against Sterling Jewelers Inc.
Sterling Jewelers Inc. consumers have reported over 15 official complaints related to Billing disputes. Out of the 15 consumer complaints against Sterling Jewelers Inc., 13% were disputed by the consumer (i.e. the consumer was not happy with how Sterling Jewelers Inc. responded to their complaint) and 100% were processed in a timely manner. 20% of consumer complaints against Sterling Jewelers Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Sterling Jewelers Inc. Credit card billing disputes August 12, 2016 - I returned - items to Kay jewlers in the - -, CA mall on -/-/16. Sales person assured me that the money was instantly refunded. Card is still stating a balance of $2700.00. The balance owed should be $0.00 since I no longer have the purchased items. $0.00 in merchandise = $0.00 owed. Please correct the $2.00, - balance on my account to $0.00 immediately, as I should no longer have a balance as all merchandise was returned. I called four different times and all four times the people on the phone assured me that they will send a ticket to the - or it department a... |
Sterling Jewelers Inc. Credit card billing disputes July 20, 2016 - - - reported me 30 day late payment for -/-/- and 60 day in -/-/- stating we only made partial payments when I was set up on a automatic withdraw program. I was never notified that the amount being withdraw was not correct amount and was under the impression that since the money was being withdraw from my bank account that payments were being applied correctly. I never received any statements nor any type of documentation of changes to payment amount from $65.00 to $180.00 and when informing representative of this their answer was simple well since we did not receive any ... |
Sterling Jewelers Inc. Credit card billing disputes July 17, 2016 - i have contact kay jewelery in reguard to my credit card account several times. I did not receive my - statement and the only reason i did contact them is because i wanted to know the status of my watch that was getting fixed.come to find out they had my name spelled wrong and my address..when i asked more question they told me they would waive my late fee bu no interest. i let them know if i would have received my bill i would had paid my balance in full.. which i gladly paid, now i have a fee only balance and they are still refusing to waive the finance charges.... |
Sterling Jewelers Inc. Credit card billing disputes June 21, 2015 - Kay Jewelers in - Ohio - allowed my son to purchase a wedding band and a diamond band on my Kay credit card with out my knowledge/approval I brought it to their attention as soon as I noticed it on my statement over a year now they refuse to do anything about it, say it is my responsibility. ... |
Sterling Jewelers Inc. Credit card billing disputes June 11, 2015 - I 've received - phone calls from Kay 's jewelry ( - at work ) and - voice messages regarding an $80.00 debt within the past two days! I discussed with them in store I wanted the payments to start on the - of - which I intend to do but this harassment is absolutely ridiculous. Please do something about this ubsurd behavior. This is n't - you know? It 's -. - -. ... |
Sterling Jewelers Inc. Credit card billing disputes May 25, 2015 - Received a call from a - phone number before -, -. I picked up phone on fourth ring, and the phone calling hung up. I recalled them after -, and complained, would not give me IID of person that called. Said they were sorry, and put supervisor on, again no ID provided. He stated that he in in Jared Jewelers corporate office in Ohio, and further stated it is the same time zone as -, -. I stated that it was - I called the - number and reach him. He stated well the towers are different and he ca n't be responsible for what tower was used and stated again he was in Ohio. He ... |
Sterling Jewelers Inc. Credit card billing disputes May 15, 2015 - I have been dealing with Kay Jewelers recently over constant lies to me and misinformation. When i signed up for 12 months interest free financing i new it was on that particular item, 4 months later i bought another item not included in the 12 months free program and i asked will that mess up my interest free financed item they said no, well it did because at the end of the 12 months my balance was way higher than should be and i was charged back fees. their excuse was i was late multiple times which there lays another problem, anytime i missed or was late i called and paid it asap and asked ... |