Sterling Jewelers Inc. Credit Card Complaint

Sterling Jewelers Inc. Credit card department,

Closing/Cancelling account Florida

Today I logged into my - account only to find out it showed a $6400.00 credit line ( with a $0.00 balance ) from Kay Jewelers had been closed TODAY ( -/-/2016 ). I have not received any correspondence whatsoever in regards to my card ( aside from just having received a brand new card in the mail ) and as far as I am concerned my account was in very good standing. Upon reaching out, I was advised that they have a standard policy of deactivating accounts that have not been used in a certain amount of time. Now this is complete, absolute and utter - - they do n't reach out to the consumer, send a letter advising that this is about to happen or anything - they just simply close down a credit account that has been active and in good standing for 3 or 4+ years. Nobody from Kay was in any position to help me whatsoever or help fix the issue, and now they 've not only lost a customer for life but they went ahead and shut down a $6400.00 credit line that I had every intention of continuing to use. It is absolutely heinous to me that they have absolutely no requirement or responsibility to the cardholder to advise them of something they will be doing that can so negatively impact their credit reports. Moreover, the complete apathy from Kay staff was disgusting.