Sterling Jewelers Inc. Credit Card Complaint

APR or interest rate

Sterling Jewelers Inc. Credit card department,

APR or interest rate Florida

I made a purchase in - 2015 at Kay Jewelers using my Kay 's credit card. They typically have promotions on large purchases so I asked about the promotions that were available to me for this large purchase. The manager advised that they had the regular 12 months with 0 % interest putting 20 % and they had the 24 month term at 2.09 %. I accepted the 24 month term since 2.09 % is a low rate. The manager agreed that the 24 month was better at a " low rate of 2.09 % '' and even better, I did n't have to make my first payment until -/-/-. I asked if I had to give a down payment as I usually do and he said it was n't necessary. When -/-/- came around, I logged into my account to check how much the payment was so that I can send the payment. The website said the minimum payment was $290.00 so I proceeded to send the payment. I have made 4 payments since then but this last time, I was curious as to why my balance was $5000.00 if my initial purchase was $5800.00 and I had made


24.99 % ''. I told her that I was told 2.09 % and she quickly responded that it IS 2.09 % a month. I told her that I felt deceived when I was told 2.09 % because interest rates on credit cards are supposed to be disclosed as APR. She said there was nothing they could do. She advised that they could make an exception and if I was willing to put the 20 % down they would give me 0 % and what was left if I were to have done the 12 month term to begin with and that my monthly payment would go up to over $500.00. I feel as though they deceived me into thinking that the 2.09 % was the annual rate so I would be comfortable with the payments on a larger purchase than what I initially wanted to make. Had they disclosed the rate properly as 24.99 % APR I would have been able to make a more appropriate decision or made a smaller purchase that would appropriately fit my budget. Now, since I can no longer return the item, I either have to pay over $2000.00 of interest over the 24 month term or switch to the 12 months and not only have to pay the 20 % which is $1000.00 and have my monthly payments go over $500.00. I feel that their practices are unfair and deceptive to consumers and that they should correct this immediately. I do n't know who in the right mind would say that 24.99 % is a low rate. I believe that they should honor the 2.09 % as the APR since they deceitfully lead me to believe that they were quoting the APR as ALL lenders disclose credit card rates using APR.

Sterling Jewelers Inc. customer in Florida
Jan 24, 2016

* Source: CFPB Complaint Database

Sterling Jewelers Inc. response to complaint:
Closed with monetary relief

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Contact Sterling Jewelers Inc.

https://www.sterlingjewelers.com/en
(330) 668-5000
375 Ghent Rd
Fairlawn OH 44333

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