Resources for resolving common issues with KeyBank NA products and services
You can reduce the number of unwanted calls from KeyBank NA you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
KeyBank NA Credit card balance transfer August 16, 2016 - I used a convenient check to transfer a balance to my KeyBank credit card in - 2016. The check and promotion flyer indicate that the check needed to be used by -/-/16 to qualify for the promotion. The check was used with another provided in the amount of $9300.00 and posted on -/-/16 to the account. KeyBank processed the payment in their system on -/-/16, resulting in them not applying the promotional APR of 0 % or the balance transfer fee of 3 %. Instead, I incurred a balance transfer fee of 4 % and have incurred a monthly APR of 11.24 % for - and -. I originally ... |
KeyBank NA Credit card billing disputes August 16, 2016 - KeyBank is charging a $51.00 interest charge on purchases despite the balance being paid in full prior to the monthly due date. Their printed statement states, " Paying Interest : ... We will not charge you interest on Purchases if you pay your entire balanace by the Due Date each month. '' The monthly statement from -/-/16 to -/-/16 includes a previous balance of $7200.00 along with payments and other credits of $7200.00. When customer service was called, the representative indicated that they would not refund interest charges and indicated that interest in incurred daily. W... |
KeyBank NA Credit card closing/cancelling account August 10, 2016 - On or around -/-/- i contacted Key Bank to remove myself as an authorized user on a friends credit card account. In - - I was assigned account number -. The Bank did remove me as an authorized user on the referenced account, but is showing non willful compliance to have this account removed completely from all - credit bureaus. I sent a credit bureau dispute form to Key Banks Credit Research team and was told that they will not be removing this account from credit report and it will remain 7-10 years. I am in the middle of purchasing a home and with this showing on my cred... |
KeyBank NA Bank account or service deposits and withdrawals July 29, 2016 - I do n't understand why each time I use the drive-thru service, the waiting time is greater than 20 minutes and longer. This happens even if I am the only one in line or not. I witnessed so many vehicles leave after waiting so long. Customer services is so poor. I push the button for service and have been told the line inside is too long and I have to wait. The wait is too long. Please help the customers in the drive-thru line with this on-going problem. Thank you.... |
KeyBank NA Bank account or service deposits and withdrawals July 29, 2016 - On -/-/16 I closed my checking account at a Key Bank branch in -, OH. I instructed the bank representative to close the account and I received a check for the remaining funds. I have other accounts with the bank, and I logged in on -/-/16 to look at something. To my surprise, the checking account was still showing online, and it contained a negative balance. The negative balance was a result of a payment to a home security company ( on -/-/16 ) and the resulting overdraft charges, PLUS a monthly checking account maintenance fee. I called Key Bank and the representative e... |
KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I received a promotional email informing me I would receive bonus points if I used automatic debit/credits and online bill pay. The points owed for the bill pay were never applied. A visit to a branch was unable to resolve this and I had to get on the phone. The representative informed me I was ineligible on a technicality that was not outlined anywhere in the promotion. I submitted the email promotion and email with support on the topic both of which substantiate what steps I needed to take to be eligible. After 11 days I emailed back to request a status update. The next day I called again an... |
KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I opened a checking account with various requirements to receive a $200.00 cash back promotion. I satisfied the requirements and after - phone calls and - visits to the branch over the course of more than a month the reward has not been deposited into my account.... |
KeyBank NA Bank account or service account opening, closing, or management July 25, 2016 - My father passed - -, 2016 he had a home equity line of credit and insurance to pay it off purchased in the home equity. I spent 5 month trying to get a amortization schedule from bank providing the death certificate and the will to bank by - - if not sooner. took till - -, 2016 to receive this document. then payment was made by insurance company on -/-/2016 applied -/-/2016. was told that the funds would be transferred back to checking account and lien release would be provided in 10 business day. on -/-/- i called as nothing occurred and now they claim all ... |
KeyBank NA Bank account or service account opening, closing, or management July 13, 2016 - I opened a new Key - Checking account because of the promotional bonus being offered to new customers. The stimulations were as follows : Make - direct deposit of $500.00 at the minimum within 60 days after account opening. Direct deposit transactions are limited to payroll, Social Security, pension and government benefits. Limit - gift per qualifying account. Limit - gift per individual. The value of your gift will be reported on Form -. Your gift will be deposited into your account within 90 days of meeting requirements. If you close your Account within 180 days of account o... |
KeyBank NA Bank account or service deposits and withdrawals June 30, 2016 - My Bank ( Key Bank ) gave money to a person claiming to be me at the teller window. They said the transaction was " authenticated '' ( Bank Speak for had Proper Documentation?? ). When I discovered the error I asked for my money back. However, they were not willing to return it. The amount in question is $940.00 ( document attached ).... |
KeyBank NA Prepaid card fraud or scam June 27, 2016 - On the WV Unemployment card through Key Bank we had - transactions - for $1000.00 and - for $280.00. We reported it on - - as well as faxed the information to them to begin the process. We have not been given any information what so ever. They have been rude and not sensitive to the fact this was an unemployment card and took everything we have. We were told provisional money would be issued 10 business days from them reviving the fax .... Still nothing and when told about it they continue to say call back in two days of this takes time. We have financially struggled with bo... |
KeyBank NA Bank account or service account opening, closing, or management June 19, 2016 - In late - -, I requested a wire transfer in the amount of $12000.00 from my personal checking account to my friend 's personal account in -. As I frequent his residence in -, I had asked him to purchase a car on my behalf so that I may have use of it. My friend never received the funds. I contacted KeyBank multiple times to inquire the status of the wire transfer. The response was always, " I do n't know. '' After my 1 week of inquiries I learned that a fraud investigator was assigned to look into the wire request and that the wire was never sent. On - -, -, - - o... |
KeyBank NA Bank account or service account opening, closing, or management June 13, 2016 - I opened an account with keybank under a promotion after reading the wording on the promotion of had questions so I call the bank to get clarification on the promotion. Asking questions about it my question was can I deposit the - dollars in split payments of - each payment representative states yes as long as it is done with in the time frame I reiterate that I am splitting it representative states of will be fine. I call an double check on progress and every rep indicates I am on course just need the time frame to expire. Once it is time to pay me - they state I do n't meet the crit... |
KeyBank NA Bank account or service deposits and withdrawals June 7, 2016 - I am completely and utterly disgusted with the level of account accountability and Customer Service provided by KEYBANK. I have been a consumer of this company for over 3 years and have always maintained a pleasant relationship with my local office and bankers until beginning of -. This year due to an identity theft situation internally in the IRS, a delay was placed on my - income tax return. Once notified of the delay I immediately contacted KeyBank to inform them of the automatic delayed deposit and the effects it will have on my automatic withdrawals. My local banker confirmed the un... |
KeyBank NA Bank account or service account opening, closing, or management May 29, 2016 - I have - accounts that are not being used. First account is - is a Preferred Credit line I have paid off and not used. Now I see I have been charged - dollars I can only assume it is a " maintenance charge '' that I do not have a clue what they are maintaining. The second is a cash reserve credit line that I have't used for about a year. And now they have a annual fee of - dollars. When I initiated this credit line I thought that they were benign until I activitated them again. Not so this is insidious and underhanded that I am hit with an - dollar charge for not using these acc... |
KeyBank NA Bank account or service account opening, closing, or management May 25, 2016 - When I opened my KeyBank checking account on - - 2016, there was a sign up bonus of - for direct deposit of at least - within the first 60 days as an incentive. The local branch was at - - -, -, NY -. The teller verbally confirmed that the offer is available for my account and the bonus would post after I completed the direct deposit. I completed the deposit twice on - - and - -. When I emailed customer service on - -, I got an email stated : " no promotion code was added ''. I replied on - - and requested the issues to be solved but get an an... |
KeyBank NA Credit card apr or interest rate May 21, 2016 - I am deeply troubled because Key Bank raised the interest rate on my business card to 30.24 % for no fault of mine. I have never been late on my payment. I was scammed by a company back in - - and I requested a chargeback. After about 30 days of investigation the KeyBank fraud department approved the chargeback and credited my account. I did not make payments during those months because I did not owe them any money because of the chargeback credit. Then in - - I get a letter from KeyBank that they have reversed the credit and recharged my account the $2000.00 I was charged by... |
KeyBank NA Student loan dealing with my lender or servicer don't agree with fees charged May 16, 2016 - I co-signed on a loan for my step-daughter through key bank. Key bank is now charging me for - large loans which are now in default. I did not take out - large loans through key bank. I have asked them for both of the promissory notes multiple times. They will only send -. I also believe that I am paying - of the loans through -. - advised me that they currently hold a loan that was originated through Key Bank. I believe that I am being double charged for - of the loans and the other loan does not exist.... |
KeyBank NA Bank account or service account opening, closing, or management May 13, 2016 - My bank asked me to apply for a bank credit card, I was turned down, they showed me a screen shot that had accounts in good standing reported as derogatory that have never been late and in good standing. They told me if I could get a copy of my credit report to show that these accounts were in fact in good standing they would reverse their decision. I got a new credit report for myself and one sent to the bank and showed them in plain english and directly on the credit report that these accounts were in fact in good standing and not derogatory. They then told me that does n't matter they have ... |
KeyBank NA Mortgage application, originator, mortgage broker May 3, 2016 - Key bank, -, oregon three years ago nearing retirement my wife and i decided to apply for a fixed interest home mortgage we applied for a locked 3.75 interest rate.we were assured we qualified and signed the contract.the loan officer - would only accept our phisical address even though we told her the U.S.P.S. would not forward our mail .after 50 years of banking at key bank i took over our financing. We just realized we had never received a statement key bank on this loan .key bank finally sent the current statement to our post office box .we immediately realized our loan was actually a... |
KeyBank NA Credit card late fee May 1, 2016 - KeyBank has consistently posted payments made to my account late. A payment of $330.00 was mailed by - 's BillPay service, and was confirmed to have been delivered to Key by -/-/2016. KeyBank did not post the payment until -/-/2016, 5 days late. Since the due date was -/-/2016, KeyBank assessed a $25.00 late fee. A payment sent the next month also posted late. - mailed a check in the amount of $95.00, and confirmed it was delivered by -/-/2016. KeyBank did not post the payment until -/-/2016, 6 days late. ... |
KeyBank NA Credit card customer service / customer relations April 28, 2016 - For weeks now I have been having trouble getting a satisfactory answer from Keybank. I have talked to many representatives both overseas and here. The web of phone lines I have had to go through to get a person to help me is amazing and not in a good way. Here is a brief synopsis of what I have been going through. On - - we bought a car for - I wanted to charge it so we would get our points but the seller did n't take credit cards I remembered convenience checks from years ago and I remembered them being free. They were just sent to me without asking. On - - I called Keybank... |
KeyBank NA Credit card advertising and marketing April 26, 2016 - I have a general complaint about credit card soliciting where it says I have been pre-approved. This is suppose to mean I have already qualified based on my credit score, etc. This means they have enough information where they do not need to request any other credit information and thus hurt my score by inquiring through the credit agencies. Apparently this is not the case and it is very deceptive. I will not do business with any company that is deceptive. In fact, I will read them the riot act just as I did to Key Bank yesterday, Monday, -/-/- ... |
KeyBank NA Student loan dealing with my lender or servicer having problems with customer service April 17, 2016 - My daughter has informed me that she has contacted this company informing them that I did not sign for this loan and knew nothing of it, which I informed them of a few years ago when I saw this - debt listed - times on my credit report. This company keeps holding me liable for a loan I knew nothing about. Also, they have the same loan listed on my credit reports 3 times. I was astounded to see they have had this on my credit reports since 2007. I want this deleted. This has been stressful and playing a major impact on my health. If they do not delete and hold the liable party, I have to ... |
KeyBank NA Bank account or service account opening, closing, or management April 14, 2016 - It 's been more than 90 days since I have completed the requirement for the $300.00 checking account sign up bonus yet it has not posted yet. The original offer was Open a qualifying KeyBank checking account with the promotional code - and receive a direct deposit of at least $500.00 or more within 60 days of account opening and receive a sign up bonus of $300.00. ... |
KeyBank NA Bank account or service deposits and withdrawals April 13, 2016 - -/-/- my Health Savings Account could not be accessed by a Key Bank teller. We then discovered - checks totaling $7900.00 had been written on this account -/-/--/-/- ( none of them written to health professionals ). I did not check this account routinely since I last used it in -/-/-. I filed an affidavit of fraud with Key Bank, filed a police report ( they could not help since identity theft is hard to prosecute ), checked the credit bureaus for other fraud ( none was found ) & assumed I would get reimbursed by Key Bank. However, Key Bank refuses since it had been gr... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - Hello, I have many private school loans with Key bank. They are claiming I defaulted on - large loans with them. They are demanding that I pay them each month, but they will not send me the loan agreement for - the loans that they claimed I defaulted on. I thought that I was paying these loans through -. I am so confused on how to sort this out. I do n't think I should have - loans in default. ... |
KeyBank NA Bank account or service account opening, closing, or management March 28, 2016 - I opened an account online, but never received my - - account opening disclosures. Unless I 'm mistaken, they never mailed, emailed or stored them electronically on online banking. I called the call center ( maybe -? ) to find out where I could get them. She told me I 'd receive them by mail in -10 business days. Well, I opened my account on - and I still do n't have the disclosures. How am I supposed to know how to avoid a fee if I do n't have the disclosures? ... |
KeyBank NA Student loan can't repay my loan can't get flexible payment options March 28, 2016 - I SPOKE TO MANY REPRESENTATIVES AT THIS " BANK '' AND THEY ARE VERY RUDE AND THREATENING TOWARDS ME AND MY FAMILY. I TRIED TO E-PLAIN TO THEM ABOUT MY FINANCIAL SITUATIONS NUMEROUS TIMES AND THAT I COULD N'T AFFORD THE MONTHLY PAYMENT THEY WERE ASKING. I ASKED IF I COULD THEN SEND WHAT I CAN AFFORD AND I WAS TOLD THAT I COULD NOT DO THAT AND IT WOULD NOT BE ACCEPTED. THEY THEN WOULD THREATEN TO TAKE MY PARENTS HOUSE IF I DID NOT PAY THEM THE AMOUNT OF MONEY THEY WERE ASKING FOR. AGAIN AND AGAIN I HAVE TOLD THEM THAT I CAN NOT AFFORD WHAT THEY ARE ASKING FOR AND ALSO INQUIRED ABOUT SETTING UP S... |
KeyBank NA Bank account or service deposits and withdrawals March 27, 2016 - On -/-/2016 I went into my local Key Bank branch to withdraw $4000.00. I told the bank that I would like to deposit the cash into another account and provided the bank card of my partner, -. The cashier called the bank manager over for an override authorization and he said, " before I can complete the transaction I need to know who - is and why you are giving him money. '' I was shocked and asked why and was visibly offended by his question. His response - " I am just making sure you are making good choices with your money. '' I provided him with the information and after he entered ... |
KeyBank NA Consumer Loan managing the loan or lease March 27, 2016 - key bank is falsely reporting late payments to the credit companies. bank 's payment history does not show late payments. I am unable to get credit due to these false reporting from key bank. every time I call key bank to complaint they ask me to pay extra, they said that will fix the problem, and it repeats again and again. please have them correct to no 30 days late as per payment history which they send to me. also have key bank credit me back all the late fees which are charged by mistake, incorrectly. thank you. ... |
KeyBank NA Consumer Loan problems when you are unable to pay March 21, 2016 - I got a loan from Key Bank for a pool in -. I ended up short selling the house in -, and stopped paying the loan. The loan was sent to collectors and I arranged automatic payments with them in -. I noticed after about a year that the amount owed was n't going down, so I called and spoke to the collection agency and they told me that Key Bank was still charging interest, as they did not and could not charge interest. I called Key bank and they had no idea how that happened. The interest charges stopped after that. In -, my automatic payment stopped, so I called the collectors and as... |
KeyBank NA Bank account or service using a debit or atm card March 18, 2016 - I opened up a checking and saving account with Key bank in - Washington, on - - 2016. I was told by the teller she has order my debit card and checks the day of opening. And that it would take - 10 business days to arrive to the bank. I was called on - - to pick up Checks. I thought I would be picking up my debit card as well. When I went to go pick up my checks there was no debit card. I was then told by another teller that my debit card was never ordered. I request for a manager to give me a call back. But the manager never called me back to check on my concern. Then 3 days... |
KeyBank NA Mortgage loan servicing, payments, escrow account March 17, 2016 - Key Bank Real Estate Capital has app. $30000.00 of my money in an escrow account on a mortgage that was paid off almost one month ago. $5500.00 excess overage due me has been in their escrow account since -/-/2015 and they 've yet to refund my money. Mortgage number - ... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled March 11, 2016 - I financed my student loans through Key Bank. There was a short time when I was without a job and/or not making enough to make the outrageously high payments that Key was requiring. I spoke with someone and deferred the loans, though at a later date, I was informed that my loans had been sent over to collections in that time and that my loan payments I was making were no longer considered " valid payments. '' This has led to Key Bank ruining my credit, stating that I am delinquent in my payments. I have had automatic payments set up for the last three years in order to prevent this from being ... |
KeyBank NA Credit card balance transfer March 10, 2016 - On or about Tuesday, - -, - I opened a credit card with Key Bank via telephone discussion with a - - - ( - ) who represented to me that a Key Bank Credit card, if I qualified, could be obtained at 0 % interest for transactions and balance transfers for 60 days after the credit card ( " CC '' ) was opened. I did qualify and then provided my credit card to a merchant who properly charged approximately $6000.00. On or about Friday, - -, - ( according to my own records and those of Key Bank ) and within the sixty ( 60 ) day Key Bank allowed transfer period, I transf... |
KeyBank NA Student loan dealing with my lender or servicer trouble with how payments are handled March 9, 2016 - I had multiple federal and private student loans during my time in college. During my personal bankruptcy case after college, I found that after my discharge was granted that, while most of my student loans were moved into the automatic stay, - was not. I was the only signer on this loan and never intended or tried to have my student loans discharged during my bankruptcy case. All of my other loans resumed as normal after my case was discharged after some time, all except - from my KeyBank loan. Unknowingly, they had moved my student loan into default and discharged it during the course ... |
KeyBank NA Bank account or service account opening, closing, or management March 9, 2016 - I called in to close my credit card on -/-/2015the account was paid to zero and I was told it was closed. I have been getting notified each month that it is past due and late fees keep getting assesed due to unpaid interest. I have told now on 3 occasions that the situation is being taken care of to a bank error in not disclosing that there was going to be an addition $12.00 to pay. They keep waiving the late fee and telling me that the account is closed while giving me confirmation numbers of this. As of today it is still not resolved and I am getting nowhere with the bank. I want them to... |
KeyBank NA Student loan dealing with my lender or servicer need information about my balance/terms March 3, 2016 - Key Bank Collection Settlement called and asked to set up a payment plan because my loan had defaulted ( I did not default, I filed for bankruptcy and was told that immediately defaults this loan ). I agreed to making a regular monthly payment. I have repeatedly asked for a statement with the current balance and payment history and have not received one for months, although I continue sending payment for fear of defaulting. I believe my right is to receive written notice of the balances. ... |
KeyBank NA Mortgage settlement process and costs March 2, 2016 - I obtained a 10-year conventional, fixed mortgage from my local bank in 2006. This loan was sold twice. The current lender is KeyBank in - -, KS, who purchased my loan from - - 6 months ago. The balloon payment ( approx. $210000.00 ) is due in 10 days. A payoff statement was requested from - - at KeyBank, who added a $850.00 " Admin Fee '' to the principal. I have no choice but to pay this unexpected $850.00 fee, if KeyBank is to accept the balloon payment and close the account. I was never told about this fee until today. I reviewed my original loan documents and now... |
KeyBank NA Student loan can't repay my loan can't temporarily postpone payments March 1, 2016 - My private loans will not work with me during my economic hardship. I currently am on government assistance and gross $ -/month. My rent alone is $ -/month. I can not make payments on my student loans with this amount of debt, and they will not help me at all. ... |
KeyBank NA Student loan can't repay my loan can't get flexible payment options February 29, 2016 - I have - private student loans with KeyBank which I have been paying since -/-/-. I studied at Arizona School - - - in -, AZ, in -/-/--/-/-, and I graduated -/-/- with a - - - in - studies. - of the KeyBank loans is paid off and closed ; the remaining - loans were wrongfully charged off by KeyBank -/-/- in breach of the terms of the promissory note signed. SOME OF THE ILLEGAL PRACTICES KEYBANK HAS USED AGAINST ME INCLUDE : 1. FRAUDULENT DEROGATORY REPORTING OF - NON E-ISTING DEFAULTED LOANS KeyBank has recently started reporting -... |
KeyBank NA Bank account or service account opening, closing, or management February 22, 2016 - My brother and sister and I had schedule to meet at the Key bank - in -, Ohio on - -, 2015 around - My husband drove me to the bank. My brother was there when my husband and I showed up. My sister was a little late getting there so my brother and I greeted each other and he called my sister to see if she was on her way. - when the bank opened, a banker came to unlock the doors. She went back in and another banker came to the door. My sister showed up about - The - of us greeted each other and proceeded to go into the bank. We were met at the door by - the bankers. Sh... |
KeyBank NA Credit card credit determination February 20, 2016 - I am submitting my complaint as I was unable to resolve the issue with the company. I recently contacted my mortgage broker to see if I can take advantage of the lower interest rates and refinance my mortgage. During the process, he discovered that my credit score dropped from - to - because of the 30-days past due payment reported by Key Bank in -, 2015. I have a credit card with that bank that I do not really use. The only transaction going through is the monthly automated deduction for - identity theft protection in the amount of $7.00, so every month I make a payment ( acco... |
KeyBank NA Bank account or service account opening, closing, or management February 16, 2016 - - -, 2015 between --., I had got off work that morning and went to Key Bank in - , Ohio to meet my Sister and Brother at -. to discuss an outstanding loan debt with a loan officer. I was running about 5 minutes late, but when I arrived there, we were denied entry into the Key Bank located - - - - -. -, -, Ohio. They were only allowing - in to do business. I felt that I was being discriminated against and could not understand why I was being treated that way. I have been a customer of this bank for years and I too was not allowed entry, we were literal... |
KeyBank NA Bank account or service account opening, closing, or management February 10, 2016 - I had an checking account with Key Bank and i received $200.00 signup bonus. The account is now closed. I still have n't received - from Key bank. I called Key bank, the agent told me that they do n't have any tax document for me. If i do n't that -, i might be in trouble when i file income tax. ... |
KeyBank NA Bank account or service account opening, closing, or management January 29, 2016 - see attached. I am sending all info for this section and large amount of documentation that substantiates my complaint. This info contains different times and different ways I have tried to get info and answers. It demonstrates a lot of the other problems I had with Key Bank - loans. ... |
KeyBank NA Bank account or service problems caused by my funds being low January 28, 2016 - KeyBank debited a previous days ' transactions ( - ) before crediting a direct deposit to my checking acct. Resulting in overdrafts. ... |
KeyBank NA Bank account or service account opening, closing, or management January 19, 2016 - I am complaining about my key advantage checking account from Key Bank. I used a promotion code of $300.00 bonus for opening this checking account and do not get the bonus. The $300.00 bonus required $1000.00 direct deposit and 5 online bill payments within 60 days from account open date. I met all the requirements, but Key Bank said I did not. The bank said my account open date is -/-/2015 and I met the requirements on -/-/2015 so I did not met the requirements within 60 days from account opening date, which I think is ridiculous. I did applied this account online on -/... |
KeyBank NA Credit card billing statement January 16, 2016 - Using an automated form field from a website where I frequently make purchases, I inadvertently charged - purchase to my Key Bank MasterCard. I did not receive any bills or payment due notices from Key Bank regarding the outstanding balance on this card. ( This did n't seem odd, as I do n't normally maintain a balance on this card, so I was n't expecting a bill. ) Key Bank began reporting my account as delinquent, but never successfully contacted me in order to resolve the issue. Key records claim that they sent me an email balance statement monthly, but I am not receiving these from them... |
KeyBank NA Bank account or service deposits and withdrawals January 9, 2016 - I 'm - years old and my KeyBank account has been compromised. By a attorney who has used fradulent documents to get access to my account. Which has allowed this attorney to get my privilege information. Which include my checking, saving and my investment information. When I first contacted KeyBank no one seemed to know anything about these actions. I went to court several times and there was no attachments. Then after the last time going into court this attorney told the court that he had my money. With out my knowledge I 've never been contacted at any time in regards to this issue. I feel... |
KeyBank NA Bank account or service deposits and withdrawals January 4, 2016 - I have had issues with my Keybank account for 6 months. I have been with Key Bank since -/-/-. Only in the last 6 months have I had issues with my account having fee 's. I can write a check and make a cash deposit to cover that check. Only to find that a week later a auto pay that should have been declined was paid and my checks were not. Seeing that I had paid these long before the auto pay came out it should have been paid. No, I was charged - return fees. ( then more fees 2 weeks later as the checks where re-ran without notice ) I have gone into the bank to clear up a few issues as ... |
KeyBank NA Bank account or service problems caused by my funds being low December 29, 2015 - Over the past month I have written many complaints against Key Bank. I am writing this last complaint to simply sum up the issues that I have with this bank. I hope that the bank will be audited for excessive overdrafting again in the future. I had - accounts with Key Bank, a personal checking account and a Hassle Free account. The Hassle Free account was attached to my personal checking account as an account that my teenaged son could use. He is a - since he was just turning -. The Hassle Free account issued a debit card with his name and I was able to transfer funds from my account ... |
KeyBank NA Student loan dealing with my lender or servicer keep getting calls about my loan December 26, 2015 - Every month i pay my bill on time. However the last two months i have been receiving constant phone calls as if i am not paying. Each time it some company associated with Key Bank. They are stationed in the -, -, and - was in -. When i start to complain they transfer me to some one at Key Bank. I ask why they are calling me and they just give me some run around with no actual answer. That is however not the worst of it, my father co signed my college loan with me. So they call him as well. They called him 7 times a few days ago. But the bill was paid. I could not understand. I have... |
KeyBank NA Bank account or service using a debit or atm card December 19, 2015 - I have opted out of debit card overdraft, meaning they should decline all debit card transactions when there is no money in account. They put through a - charge which overdraw my account by $3.00 and they assessed a - dollar fee. I called and they were able to reverse the fee and it left my account negative. I was not informed if I left it negative they would then assess another - dollar reacurring fee. Now because they waived the - fee there is nothing they can do I ca n't even close my account until it is paid, because I will receive another fee because I only get paid once a m... |
KeyBank NA Bank account or service problems caused by my funds being low December 18, 2015 - Key Bank has used poor business practices and charged me an excessive amount of money for overdraft fees. ... |
KeyBank NA Bank account or service deposits and withdrawals December 16, 2015 - on -/-/2015 I deposited a check for - dollars a standard hold was placed on the check. An additional hold for - dollars was also placed on my acct. overdrawing my acct. by - dollars. The branch manager has told me this is standard practice however I am being assessed fees every time a purchase made on -/-/2015 clears. The check had writing on it for bankruptcy/moving expense 's and I feel this was a malicious act by the teller. I have deposited other checks of equal sums and not had a double hold placed on them. ... |
KeyBank NA Mortgage application, originator, mortgage broker December 15, 2015 - I bought a house in - -, 2014. We extensively remodeled it and now are trying to refinance to repay the original lender, as I indicated to him I would repay the loan after we were done. I recently discovered, that there was an additional mortgage on the house, filed at the courthouse on - -, 2014, just a couple of workdays before the closing, by KeyBank of -. NOTE THE PRIOR OWNERS RECEIVED THAT $50000.00 lLOAN PROCEEDS PLUS OUR FULL PRICE WE PAID FOR THE HOUSE. I do not understand how KeyBank could have got their loan through underwriting without noting the home was for sale... |
KeyBank NA Bank account or service account opening, closing, or management December 8, 2015 - I came in and open a checking account with Key Bank and - - on -/-/2015 at - - in - - Colorado. I also brought a coupon with me - reservation number -. I was told that all I had to do to get the coupon is to set up a direct deposit from work to this account totaling $500.00 or more 60 days after the account opening. So I set up my direct deposit of $250.00 twice a month to go to this account. On -/-/2015 I realized that still have not received a promotional bonus, when I called - to report this problem, she called different departments to find out wha... |
KeyBank NA Bank account or service account opening, closing, or management December 4, 2015 - - -, 2015 between - -, I was denied entry into the Key Bank located - - and - -. -, -, Ohio because of racial discrimination. I am a man of - descent. I and my - sisters were there to discuss an outstanding loan debt with a loan officer when they locked us out, but allowed only white customers entry into the establishment to transact business. Though, after about - minutes, I and my sisters were allowed entry finally. We asked why " we were not allow but white customers were, '' the Relationship Manager on duty, - - said, " because there system was... |