KeyBank NA Credit Card Complaint

APR or interest rate

KeyBank NA Credit card department,

APR or interest rate Utah

I am deeply troubled because Key Bank raised the interest rate on my business card to 30.24 % for no fault of mine. I have never been late on my payment. I was scammed by a company back in - - and I requested a chargeback. After about 30 days of investigation the KeyBank fraud department approved the chargeback and credited my account. I did not make payments during those months because I did not owe them any money because of the chargeback credit. Then in - - I get a letter from KeyBank that they have reversed the credit and recharged my account the $2000.00 I was charged by this scam company. I decided to make monthly pmnts but on examination of my statement I am being charged now 30.24 % interest and my credit score has been damaged. I called keybank support and talked to - and her supervisor and was told that KeyBank does not lower interest rates and there is nothing they will do about it. I am extremely upset about this. Key Bank has hurt me, cost me money and damaged my credit score.

KeyBank NA customer in Utah
May 21, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints1/20153/20154/20155/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NAAPR or interest rate100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAPR or interest rate0.7%48.7%24.3%9.2%7.5%9.3%0.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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