KeyBank NA Credit Card Complaint

KeyBank NA Credit card department,

Balance transfer Colorado

I used a convenient check to transfer a balance to my KeyBank credit card in - 2016. The check and promotion flyer indicate that the check needed to be used by -/-/16 to qualify for the promotion. The check was used with another provided in the amount of $9300.00 and posted on -/-/16 to the account. KeyBank processed the payment in their system on -/-/16, resulting in them not applying the promotional APR of 0 % or the balance transfer fee of 3 %. Instead, I incurred a balance transfer fee of 4 % and have incurred a monthly APR of 11.24 % for - and -. I originally called on -/-/16, spoke with -, and was told that the check had to be processed by KeyBank by -/-/16, not that the check had to be used by -/-/16. I asked for a review of my account to reconsider since their flyer states the convenience check needs to be used by -/-/16 and the transaction must post by -/-/16. I was provided a ticket number and told I would receive response within -5 business days via cell phone or my mail. I placed a followup call on -/-/16, spoke with


there was still no response to the ticket. I requested that - look into the issue and call me back since - had not called me back after - phone calls. I was told I would receive a phone call back with a status. I still have not received a call back or a response via mail. In the mean time, I have incurred fees that I believe are incorrect and should be reviewed totaling $250.00 as follows : monthly interest in - ( $86.00 ) and - - $74.00 ) along with a convenient check fee of 4 % ( - ) instead of 3 % ( $270.00 ). KeyBank is clearly not going to resolve the issue despite numerous followup calls on my part.