Review and analysis of over 246 consumer complaints
| Navient |
| Discover |
| AES/PHEAA |
| Sallie Mae |
| Great Lakes |
| Wells Fargo & Company |
| Citibank |
| MOHELA |
| Navient Solutions, Inc. |
| ACS Education Services |
| Nelnet |
| Citibank |
| Wells Fargo & Company |
| Great Lakes |
| Company | Complaints |
|---|---|
| Navient Solutions, Inc. | 74 |
| AES/PHEAA | 30 |
| Wells Fargo & Company | 16 |
| Sallie Mae | 14 |
| ACS Education Services | 12 |
Utah System of Higher Education Student loan dealing with my lender or servicer having problems with customer service April 8, 2017 - My first original complaint stated o -/-/2017 : We obtained a student loan for our daughter several years ago with the -. The loan is nearly paid off and only has a balance of $1900.00. On -/-/- we went to our Credit Union and obtained a loan to payoff -. The funds were mailed to the P.O. Box my daughter had sent all her prior payments to in -, Utah. The -. - is - -, Utah -. I kept a close eye on the - website. After a week or so, I called - and was told that the check was probably in their system and should clear soon. I gave it a week or more knowing th... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service April 7, 2017 - The daughter ( - ) of my former spouse took out an $8000.00 student loan and was able to have me listed as a co-signer without my prior approval. Despite filing a report with the - police department and being labeled as identity theft by them, Wells Fargo is refusing to release me as a co-signer on the loan. While my former spouse and I lived together while married, I did not grant her daughter the right to use me as a co-signer at any time. The bank has struggled to provide me with relevant information, and refuses to speak with me to understand the facts involved with this situation... |
Citibank Student loan dealing with my lender or servicer having problems with customer service March 27, 2017 - I had a student loan suddenly appear within the last week on my credit reports from 2007 for 'CitiBank/- ' with a current balance listed at $18000.00 and a highest balance of $29000.00. I have tried contacting numbers for both companies provided online but they only will allow me to go to automated machines with no menu option for a customer service representative. I am looking for verification of this debt including the original loan contract/MPN, an itemization of any interest or fees charged to the account and a loan payoff amount so I can settle the debt if it does in fact exist. If... |
Citibank Student loan dealing with my lender or servicer having problems with customer service March 10, 2017 - Citibank ( studentloan.citibank.com ) online account password requirements do not allow passwords longer than 8 characters. Per NIST guidance, password maximum limit should be at least 64 characters ( and 8 should be the lowest minimum allowed - not the max, and not for sites containing sensitive data ). I am concerned about the privacy of my information on the Citibank website due to the password limitations. I contacted Citibank over a month ago and asked them to extend the password maximum character limit to a reasonable value, but, so far, they have not done so or indicated that a fix is ... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service February 4, 2017 - I had applied to - - University as a -. I was told that the unaccredited university was achieving accreditation within the next 3 months and guaranteed accreditation credits upon graduation. I contacted Wells Fargo for a private student loan in - to obtain a - - -. After receiving a verification of enrollment, I had personally sent emails and called - - University 3 days after acceptance stating that I did not wish to continue my education with this university and that any accrued expenses would be debited from my repayment at my expense. I was told that the money ha... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service January 24, 2017 - I have been going back and forth with Wells Fargo regarding reporting on my student loan, they agreed to remove two late payments from my CBR 's as they were mailing statements to an incorrect address that was provided to them by someone other than me. I have since updated the address on file and phone number with them. As they allowed changes to my account to be made by someone other than the primary account holder which caused statements to be mailed to the incorrect address I believe all the late marks should be removed from my CBR 's as the co-borrower was making payments, and I had no way... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service January 11, 2017 - Sallie Mae is a terrible lender. Average wait time on phone calls are -45 minutes, once the call is answered, you are continuously placed on hold. I needed a simple payoff letter on - loans and it took me 7 days for them to only get the -, then it took - additional phone calls to get the other - completed. I spoke with about - different departments (? ) the expediting dept. said it would take -72 hours to produce ( SOME E-PEDITING!! ), As I write this, I have been on hold for 35 minutes. Too many departments, too many workers and too much ineptness. I am glad I am paying t... |
Loan Science, LLC Student loan dealing with my lender or servicer having problems with customer service December 29, 2016 - Two collection agencies by the name of Loan Science and - has been continually harassing me by phone. It started on -/-/2016 with calls from a company by the name of - - -. They have called 1x -/-/- ; 2x -/-/- ; 2x -/-/- ; 2x -/-/- ; 1x -/-/- ; 1x -/-/- ; 1x -/-/- ; 1x -/-/-. Then on -/-/- I started receiving calls from Loan Science. They called 1x -/-/- with phone - ; 3x -/-/2016 phone - ; 1x -/-/2016 phone - ; 1x -/-/2016 phone - ; 2x -/-/2016 phone - ; 1x -/-/2016 phone -. They are looking for a person ... |
Vermont Student Assistance Corporation Student loan dealing with my lender or servicer having problems with customer service December 27, 2016 - This is my 3rd complaint I 'm filing against the Vermont Student Assistance Corporation ( VSAC ). This is not a duplicate complaint, as VSAC asserted when I filed my 2nd complaint in - -. To note - I have escalated this matter to my State of Vermont Legislators and they were somewhat helpful. My emails reporting this matter to some members of the VSAC Board of Directors went mostly ignored. - -, the General Counsel for VSAC, has stated that VSAC will not allow me to utilize the remaining months of reduced payment forbearance that remain on my private student loan accounts. When I... |
ECMC Group, Inc. Student loan dealing with my lender or servicer having problems with customer service December 22, 2016 - Please refer to Case number : -, -/-/-. I submitted this response to ECMC 's response, and I got no response. I called CFPB and was informed that the company does n't get a copy of my response, I have to submit another complaint, with the response. So, here is the response, the original complaint, Case number : -, -/-/-, is below that. ECMC 's response will be in one of the attachments. 1. This complaint will not be resolved until there is a settled payment plan. I called the - on ECMC 's response and I entered " 1 '' for -, and " - '' to enter my account number, and ... |
Professional Bureau of Collections of Maryland, Inc. Student loan dealing with my lender or servicer having problems with customer service December 21, 2016 - I put in a complaint against - - -, PBCM - in - and I asked them in the complaint " Also before they send anything to my credit I need someone to work with me on making small payments until I am able to make larger payments because like I keep telling them I unable to make big payments because I do not make enough. '' PCMB response was " - outstanding student loans were purchased by - : ( - ) - -, - - -, balance of $4400.00 ; and ( - ) - -, - - -, balance of $4500.00. The number that called you was from PBCM 's - office. The -... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service December 6, 2016 - I have want to remove a co-signer from a private loan that I got through Sallie Mae to go to school and they have refused to do so. I followed THEIR guidelines for doing so by obtaining my degree and sending them a transcript, showing that I am financially able to pay the loan, and made - non - late payments as they requested after my disenrollment. I am not sure what else I am to do if they do not follow their own guidelines. I believe that they, Sallie Mae, for whatever reason are not following their own guidelines in reference to my account. I have no issue with continuing my agreemen... |
Citibank Student loan dealing with my lender or servicer having problems with customer service November 27, 2016 - Citibank is reporting late payments on my credit report on accounts that were never late. There are several of these reports and when I asked them to validate these accounts since they were never late and they refused to correct the reporting, they failed to validate the account. When I asked them to remove the inaccurate reports, they just sent a letter asking for me to send them my credit reports instead of correcting what THEY are inaccurately reporting.... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service November 18, 2016 - I have private loans with Sallie Mae that my sister was nice enough to co-sign for so I could go back to school. After graduation I contacted them about removing my sister as my co-signer. I was n't aware that they had certain criteria that needed to be met before doing this. I went through the motions and made sure everything they required I had completed. I applied for the co-signer release in - -. They denied the release stating that I did n't make the - consecutive monthly payments. After researching my statements I saw that in - - I made the payment on the due date, but sin... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 11, 2016 - I requested a forbearance from Wells Fargo, but was instead sent to collections even though my request was sent in a timely manner. I even spoke to a representative about the situation and was assured I would be put in forbearance well before I reached the 90 day threshold for being sent to collections.... |
Allied Interstate LLC Student loan dealing with my lender or servicer having problems with customer service November 10, 2016 - Allied Interstate is continuing to call my job and work, after I asked them 3 different times to stop calling my work. Collecting for -. They 've had a HIGH turn over rate since I 've been dealing with them so I never get the same person for long. Every time I call to make a payment and my contact information is reviewed, and again yesterday -/-/- and today -/-/- they 're calling my job asking for me. Name of the school at the time of loan was - University, at the time I did n't realize I was taking a private student loan.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 10, 2016 - I currently have - student loans with Navient. I contacted them to see about consolidating these loans and lowing my interest rate that at the times were 6 % 5 % 4 % before finding another company. About a month later my interest rates were raised to 8 % 8.5 % and 6.75 %. I feel like they did this to make as much money as possible with the information that I maybe refinancing with another company.... |
Social Finance, Inc. Student loan dealing with my lender or servicer having problems with customer service November 9, 2016 - We applied to re-finance my wife 's student loans with me as a cosigner, because she is unemployed. SoFi requested employment verification. For employment verification, my employer sends a password protected PDF to the entity, and sends me the password for the PDF. It is my responsibility to provide that password to the entity. I requested through my employer on -/-/16 that they send employment verification to " -- ''. I received the password from my employer and sent it to SoFi at - -, -/-/16. On Tuesday, -/-/16, I received word from SoFi that the employment ... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 7, 2016 - I have a loan with Wells Fargo, they are reporting it 30 days late, when they kept rejecting the payment from the bank. The account I have, has no check, so I am forced to pay it electronic. When I called them they told they have no clue whats going on. I finally paid it over the phone, but they still reported it 30 - days late. Their lack of communication and assistance was horrible. In addition their web site was of no help. It does not work half the time and they give you incomplete information. They do not seem to understand how to help on the phone with these issues. Even my bank - adv... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - My Name is - -. I am filing this compliant with the CFPB, because I have tried every other avenue available to dispute and remove a student loan that I never authorized. I have been added as a co signer for a student loan. I never agreed or authorized anyone to add me as a co signer. It is fraud. I have filed several disputes with the credit bureaus. I have received the hard copies of the loan documents from - -. The loan documents are riddled with incorrect and in accurate information. I will just list a few of the obvious errors. The loan documents state that I am a US citizen wh... |
Discover Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - The loan was sold by - to Discover, ever since Discover has canceled my autopay eight times, set autopay up to the incorrect checking account three times, input the incorrect addresses ten times, and now has increased my payment amount with no notification and will not change the amount that my autopay is for regardless of four attempts to have it changed. They instead are sending me late notices for $5.00, imposing late fees, and reporting late payment to the credit bureaus. In my opinion they are committing fraud by refusing to change my autopay amount to the correct amount and instea... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - I sent in - checks to Wells Fargo Educational Financial Services. They only cashed - check and when I called to ask about the status of - check they were less than helpful. The first lady that i spoke to first blamed me for putting - checks into the same envelope.Then after a few minutes of that blame-game, she blamed me saying that i sent the - check to the wrong address ( which is impossible because they were - in the SAME envelope ). I told her how they were - in the same envelope and she continued to blame me. When i asked her how Wells Fargo was going to fix their err... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service October 28, 2016 - I have been battling with Wells Fargo for years, most recently within the last couple of months. I have been submitting any documentations that I can send to them because my ex-boyfriend took out this loan in my name. This is a fraudulent account. I even have proof that Wells Fargo closed this account on my Credit Reports and then they keep changing the balance. I do not agree with this. They are not organized. The person who most recently handled this case, -. I was informed for over a month that she was a part of the Fraud department. Then she changed it today that she is part of the Reco... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - We have attempted to leave several messages, emails regarding this account. - is currently in the United States - and I am personally paying on this student loan and they are threatening to send it to the -... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My son has several student loans thru Navient ( formerly - - ) which I am a co-signer on several of his loans. I have paid on these loans for years b/c I always wanted to be able to pay for my kids education and in previous years he could n't afford to pay. We have been in a rate reduction plan the past couple of years with them and we have never missed a payment. This plan has to be approved each year. Since last year my sons salary has increased slightly by about $10000.00, but so has his expenses with a mortgage, car payment, and - child - - ). My payments were $520.00 pe... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 27, 2016 - My husband has - because of cost of - we were forced into chapter - Navient did not notify us that they refused the BK court ruling until -/-/2016. We contacted them they said we could pay $50.00 to defer payments for 3 months to give us an opportunity to resolve the issue. - 's credit report shows paid in -/-/- then -/-/- 60 days late??? So after a BK showing a late payment ( which I have sent them ALL supporting credit reports ) we have no chance to purchase a car, home or anything else. They refuse to correct their mistake on our credit. We were not late and the mi... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 26, 2016 - After suffering through a period of unexpected unemployment I contacted Navient to attempt to get my loan back on track. I made arrangements to pay via a " - pay '' program which would put my account back into current status after - scheduled payments. I gave them my bank account information and assumed that that would be the end of it. The next day I started receiving phone calls saying that something had gone wrong. I was finally able to get in touch with them again the next week. I was told that the automatic payment needed to be setup again, so I did. The automatic payment apparent... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service October 25, 2016 - Account # : - Loan # : - This was a private loan that I received to attend to a - college ( - ). The school is now closed and I am requesting that Navient discharge this loan under " closed school discharge '' program.... |
Delta Management Associates, Inc. Student loan dealing with my lender or servicer having problems with customer service October 12, 2016 - I - - am being pressured by a number of collection agencies that state they have a right to an administrative garnishment against my wages. Administrative garnishments can only be procured by the United States Government, period. My student loans are privately owned, and these private debt collectors are disguising themselves as collectors of federal debts that are private only. I have been harassed at my work and home with threatening phone calls, all in violation of my rights with the Fair Debt Collection Practices Act. I demand to know what entities own my student loan debts. I DEMAN... |
ECMC Group, Inc. Student loan dealing with my lender or servicer having problems with customer service October 11, 2016 - I sent a Letter to ECMC disputing the accuracy of negative reporting of Charge off on my credit report for student loans that were through - -, I had, had them deferred back in - for 6 months and then in - -, they were paid off in full. Those letters were sent out - Certified letter on - -, -, signed for on - -, -. After 30 days I never heard a response back from ECMC. I 've disputed inaccuracies with ECMC back in - as well, sent a letter out on - -, - they refuse to respond to my letters requesting " that is competent evidence bearing my signatu... |
Financial Asset Management Systems, Inc. Student loan dealing with my lender or servicer having problems with customer service September 29, 2016 - FAMS called friends and family members that I had not disclosed their personal numbers to inform them of my debt. What is eerie is how they acquired this information because - family member they called, in particular, was my grandmother whom lives in a geriatric community. They called her house phone ( land-line ) when she does not even live in the states. She had no idea of my student loan because I did not want her involvement, and she has a - -. She called me crying and nervous because FAMS had called her saying I was in trouble and she needed to confirm my address and cell number.... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service September 29, 2016 - CFPB : I am writing to dispute erroneous credit reporting of my student loan by Wells Fargo Bank in my -, -, and - credit file. Wells Fargo is reporting that my student loan, which I have never been delinquent on, is in Chapter - Bankruptcy " Wage Earner ''. This item Chapter - Bankruptcy is inaccurate because I never filed Chapter - Bankruptcy. I have requested that the information reported to the credit bureau be corrected on numerous occasions. Wells Fargo has responded that it was in fact an error, and that it would be resolved ( attached is a letter from Wells Fargo ). H... |
MOHELA Student loan dealing with my lender or servicer having problems with customer service September 8, 2016 - I refinanced a student loan and the amount paid to the old lender I used was more than the balance I owed. I called and ask about a refund and was told that I would receive a check. Two weeks later I called and no check had been issued but they promised that it would be made the following Monday and mailed to me. I asked why it took so long for them to issue a refund and could not get a response from the customer service person or the supervisor.... |
Citibank Student loan dealing with my lender or servicer having problems with customer service September 8, 2016 - Received - separate calls from Citibank Student over the weekend regarding a past due balance. A past due balance, that was a mistake made by Citibank Student Loans and the second time this mistake was made When my wife spoke to them, they refused to give her information, despite her being authorized. The representative was pushy, repeatedly requesting payment immediately. She did give her ID # when she spoke. She did not care when we mentioned that the past due balance was an error on the part of Citibank, still requesting payment. We asked for a call back number which she did not want to ... |
Genesis Lending Student loan dealing with my lender or servicer having problems with customer service August 31, 2016 - I WAS TOLD TO TAKE OUT A PRIVATE STUDENT LOAN THROUGH GENISIS LENDING SINCE MY FEDERAL LOANS WOULD NOT COVER WHAT WAS OWED. I TOOK OUT A LOAN AND THEY MADE ME PAY IT WHILE ATTENDING -. - DID NOT FOLLOW THROUGH ON THEIR PROMISE FOR JOB PLACEMENT ASSISTANCE. - MISLEAD ME. I HAVE ALSO DISCOVERED THE CREDITS THEY TOLD ME I WAS EARNING ARE NOT VALID FROM THE CLASSES I TOOK.... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service August 19, 2016 - Applied for a co-signer realease from a Wells Fargo that I have consitently paid ontime since - was denied because my - - score was to low. No mention of what an approriate score is even in converstation with Wells Fargo representative before I sumbitted the application. Still do n't know what the " ideal '' score is me to recieve a cosigner release. Just this year I have been offered by Wells Fargo the oppurtunity to refinance my student loan without a co-signer so I am utterly confused on how I can be eligible to refincance without a co-signer but my score is to low to get a co-sign... |
Student Loan Finance Corporation Student loan dealing with my lender or servicer having problems with customer service August 5, 2016 - Student Loan Finance has been reporting my file to the credit bureaus illegally with 120 day lates month after month. I have tried disputes with the credit bureaus 4 times and nothing has been done. Please help... |
MOHELA Student loan dealing with my lender or servicer having problems with customer service August 3, 2016 - MOHELA continues to cancel my autopay ( 3 times now ), which increases my interest rate 0.25 %. They claim that my bank issues a stop notice after the autopay has been drafted. My bank has no record of these " notices '' claimed by MOHELA, and MOHELA has refused to provide proof of the claimed notices. Again I continue to pay from the same account on single payments with no issue after my autopay is cancelled, and the next month my autopay works after I re-signup for autopay which is then cancelled after payment.... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - My issues with Sallie Mae are two-fold. The first is that I defaulted and they harassed me constantly, calling up to 10 times per day from multiple numbers. They also called my family members multiple times trying to reach me, using contacts I never provided them. Some of the calls are actual people, some are robo-dialed. My second issue is regarding their customer service. There is NO WAY to contact these people via chat or email. I assume this is so it 's harder for you to keep a record of communication, making it easier for them to continue shady business practices. As someone with very -... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service July 26, 2016 - I had gotten - student loans through Sallie Mae, the - was a loan that would not require any payment till I was out of school. The - I had applied for, to my understanding, would be the same as the -. Come to find out a month and a half later I was behind on a payment of - dollars. No big deal, but it was never explained clearly that I would have to make those payments while I was still in school. The six months then passed since I was out of school and I was to start making the payments on my loans, it was about - dollars a month for - not bad that 's deal-able, a few mon... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 21, 2016 - Call to WELLS FARGO - - 2016 @ - Just was in a phone call with Wells Fargo on my son 's student loan. First the help was not very helpful. I wanted to know if my son 's charge off was taken off my credit report. She said if I am the cosigner, then it will show. I said I got that, and his was cleared off. IF that is the case, then mine should be. She said there were many documents sent to my home, ( and I dispute that accuracy ) explaining the status. Under the contract, he was to be registered as a - - -. He has proof that he was well with any grace period, specifically the d... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 19, 2016 - My name is - - and I am desperately trying to seek some assistance from Wells Fargo about a personal business matter. I have been a student loan customer of Wells Fargo Bank since - of -. I have taken out a total of - separate private educational loans, with - of them being paid in full with no late payments. They are as follows : Acct # - - $2500.00 - Paid in Full - Perfect Payment History. Acct # - - $3500.00 - Paid in Full - Perfect Payment History. Acct # - - $3400.00 - Paid in Full - Perfect Payment History. Now to the last - private educational loan... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 8, 2016 - I have contacted all - credit bureaus to remove incorrect credit reporting data from my file. The account in question has an approx balance of -. I have, with success been able to get the incorrectly reported information removed from my - file. The item is no longer listed due to my not being liable for the loan. The loan is a joint loan that liability should be listed as - - - - - and - -. I do, however have - Consolidation Federal Student loans ( Exhibit A ) that are currently in a hardship deferment. I have contacted Navient to have the inaccurate listing as... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 7, 2016 - I am -. I submitted an application to which they acknowledge my circumstances. Their solution is that I transfer the loan to my cosigner. Additionally, they have stated that the loan is in the name of my cosigner, without me or my cosigner having agreed to this action. Now despite us making payments that we can not afford, they are constantly calling to harass with robocalls.... |
SunTrust Banks, Inc. Student loan dealing with my lender or servicer having problems with customer service July 7, 2016 - After numerous attempts, Suntrust and its assigns, -, -, continue to report a charge off on a student loan that was refunded in FULL. I have obtained supporting documents from the university that express without doubt that Suntrust is erroneously reporting a charge off to the credit bureaus, -, - & -. I am requesting that any and all reference to this account be removed. Please see attachment.... |
AES/PHEAA Student loan dealing with my lender or servicer having problems with customer service July 6, 2016 - I was talked into taking out a private student loan through - - by a parent in -/-/- instead of a federal loan. This parent cosigned for the loan. I ended up not graduating due to being placed in the wrong degree and getting frustrated trying to get in the right degree. This happened in -/-/-. 6 months later my loan came calling asking for their money. While I was living at home with my parent this was doable. Since then I have gotten married and have - children. I bring - around - a month. My expenses run right at that a month even with government aid. My wife has bee... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 4, 2016 - I am a cosigner on a private loan for my nephew with navient. My nephew has a job and has made all payments on the loan. The amount is low enough for him to qualify without a cosigner and he has completed the process to remove me from the loan twice now with a confirmation message from navient. However ; I am still receiving reminder messages for payment due and change of their mailing address. When I call to inquire I am either put on hold or disconnected. On - -, I spent almost one hour with - different staff and was never forwarded to a supervisor as requested. Instead I was placed... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - Have a loan through Navient. Applied for forebearence that was applied - - through - - but Navient refuses to update their credit reporting to -. I have disputed through -, but they did not update and will not allow me to submit another dispute and Navient refuses to correct.... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - I have two separate issues. 1- I have been paying for 6 years and my balance has in some cases gone up. The interest accumulated exhorbutantly while still in school. I do not see how these will ever be paid. 2- I am in a rate reduction program, for 15 months, and every month they mis-allocate he payments and I get calls and letters telling me I am delinquent, sometimes by a few cents. I call every month and it takes an hour to clear up. Also, last month, they " double dipped '' and took two payments. I consider this incompetence and harassment. It is horribly stressful, and no amount of " wo... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service July 1, 2016 - I have a private student loan through Wells Fargo. I got behind on payments, but I knew I was starting - school soon so I was looking forward to receiving a forbearance to postpone payments until I graduated. I started graduate school on - -. I informed Wells Fargo of this on - - because I knew my student loan was schedule to default on - -. Wells Fargo said I did n't appear on the -, so I needed to get my school to fax Wells Fargo a document verifying that I was a student. I gave my school this form that same day, - -. - - was a Friday and my loan was sched... |
ACS Education Services Student loan dealing with my lender or servicer having problems with customer service June 30, 2016 - My wages were garnished, without any notice, by -. Upon contacting -, I have received a lot of obfuscation regarding who my loan was with. - claimed that my loan was created with the lender : the University - - -. Upon checking my credit report, sure enough, the financial bank/lender is listed as the University - - -. This is a college, not a bank. I did not take out loans from this college, and I did not take out loans to go to this college. Upon further investigation, I have been told ( only on the phone, never in writing ) that the lender was an organization calle... |
Bank of America Student loan dealing with my lender or servicer having problems with customer service June 23, 2016 - bank of america is reporting on my credit report an " education '' loan or - opened in -/-/-. it is being reported on a monthly basis as a derogatory account ( charge of /profit and loss ) yet theres a past due amount reported monthly. ive called bank of america spoke with their fraud department 's representative - and a - in their customer service unit - in California. - gave me a confirmation number of - for a research request. I also went in person to a Bank of America Home loan stand alone location in -, Maryland today -/-/- no one has been able find this acc... |
Wells Fargo & Company Student loan dealing with my lender or servicer having problems with customer service June 22, 2016 - I am a cosigner on my child 's - loans. My child refuses to make payments or consolidate the loans even though they earn an excellent salary. Wells Fargo is aware of the problem yet they do not pursue the borrower at all with any notifications or attempts to collect, yet they come after me as if I were the primary borrower. Wells Fargo has stated that there is a vehicle by which I can be removed as cosigner. I have requested that they do this. Wells Fargo repeatedly states that someone will be in touch with me yet I have not received any contact from anyone at Wells Fargo regarding this pr... |
Great Lakes Student loan dealing with my lender or servicer having problems with customer service June 21, 2016 - I graduated in - 2014 from the University - after living in - for 20 years, and then relocated - in - 2014. I updated all of my address changes, but never received any communication from my student loan debtors until yesterday when I received a phone call from a collection agency demanding payment. They want me to make - monthly payments in order to get my loan out of default. I had NO idea I was in default and feel I have done due diligence in making a good faith effort to remain in compliance.... |
Sallie Mae Student loan dealing with my lender or servicer having problems with customer service June 20, 2016 - We are paying - loans for my daughter - all of which were set up for automatic payment. We recently changed our bank, and had to change the automatic payments. From the Sallie Mae Website, I was unable to change the bank account information, so I called them. After a 10 minute wait, I reached a representative, who informed me that I had to first CANCEL the existing auto withdrawals, wait 3 business days for the cancellation, " wait an additional 3 days to just to be sure '' and then enter the NEW information. This caused us to be past due on - of the - loans ( - did n't get cancell... |
Access Group Student loan dealing with my lender or servicer having problems with customer service June 19, 2016 - I contacted Access Group back in - - about several negative marks against my credit bureau. Access Group sent me a letter -/-/- explaining the issued was the fault of Access Group and that they would contact all - bureaus and request a good standing/Loan has been paid in full. Now we are in the - and I am saving for house, well my broker runs my credit and says that I have a lot of negative marks. So I get in touch with Access Group and I get the run around for a couple of day 's. Well I have received a - letter from Access Group five years later stating the same old ... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 9, 2016 - I have tried contacting them 3 times in one day to discuss a payment plan that is affordable to me and I was put through to 4 different people the first time then, as I was supposed to be transferred to someone else, I was transferred to take a survey then hung up on. The second time I was transferred to a second person who hung up on me. The third time I called I had the most help, not sure who I spoke with, but they were still not able to get me the answers I needed. The guy I spoke with just told me to call back in one week. He gave me a reason but it did n't make sense to me. I 'm just loo... |
Navient Solutions, Inc. Student loan dealing with my lender or servicer having problems with customer service June 6, 2016 - MY ORIGINAL LOANS WERE TAKEN OUT THROUGH -. - - WAS TAKING CARE OF THE LOANS. - - FORWARD THE LOANS OVER TO AES IN WHICH A PAYMENT ARRANGEMENT WAS SET UP AND PAYMENT IS TAKEN OUT OF MY BANK ACCT EACH MONTH. Then I started getting calls from Navient Solutions Inc - - - - PA - - who stated they are now - - and they are taking care of the loans. I tried to explain to them that they forwarded - of my student loans over to - - OHIO - - - - OH - - and they have me on a payment plan since 2013. Navient Solutions Inc is calling me for p... |
Discover Student loan dealing with my lender or servicer having problems with customer service June 2, 2016 - Discover Student Loans reported in error to - and - that my account was in bankruptcy. I have never filed for bankruptcy. Due to their mistake, I am at the risk of being disqualified for home mortgage, despite my credit score that exceeds -. When I called Discover Student Loans about this, and requested that they write a letter clearly stating their credit reporting error, which my mortgage lender requested to process my pre-approval, I was told that they do n't have a form letter approved by their legal department to write such a letter. They instead sent a letter that simply states ... |
TransUnion Intermediate Holdings, Inc. Student loan dealing with my lender or servicer having problems with customer service June 2, 2016 - - accounts ending in xxxx and xxxx, have incorrectly listed dates of when they became past due. Due to the failure of the University - Vermont, the original creditor, to report the correct first date of missed payment, to the consumer agencies, the date of removal from my consumer report is incorrect. I have attached direct correspondents with - - a representative of the University - Vermont, and the person that reviews these disputes. In the correspondence - clarifies that the due date for the account ending in xxxx was -/-/-, thus establishing the date of first d... |