KeyBank NA Bank Account Or Service Complaint

Checking account Deposits and withdrawals

KeyBank NA Bank account or service department,

Checking account Deposits and withdrawals Washington

on -/-/2015 I deposited a check for - dollars a standard hold was placed on the check. An additional hold for - dollars was also placed on my acct. overdrawing my acct. by - dollars. The branch manager has told me this is standard practice however I am being assessed fees every time a purchase made on -/-/2015 clears. The check had writing on it for bankruptcy/moving expense 's and I feel this was a malicious act by the teller. I have deposited other checks of equal sums and not had a double hold placed on them.

KeyBank NA customer in Washington
Dec 16, 2015

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201212/20121/20133/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20163/20164/20166/20167/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NADeposits and withdrawals1.7%51.3%29.9%10.3%3.4%3.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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