KeyBank NA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

KeyBank NA Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Florida

My daughter has informed me that she has contacted this company informing them that I did not sign for this loan and knew nothing of it, which I informed them of a few years ago when I saw this - debt listed - times on my credit report. This company keeps holding me liable for a loan I knew nothing about. Also, they have the same loan listed on my credit reports 3 times. I was astounded to see they have had this on my credit reports since 2007. I want this deleted. This has been stressful and playing a major impact on my health. If they do not delete and hold the liable party, I have to seek an attorney, I can not keep going through this. Account : - Key Bank - Key Bank - Key Bank -

KeyBank NA customer in Florida
Apr 17, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Consumer disputes how KeyBank NA handled their complaint

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NADealing with my lender or servicer1.1%84.0%13.8%1.1%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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