KeyBank NA Bank Account Or Service Complaint

Checking account Using a debit or ATM card

KeyBank NA Bank account or service department,

Checking account Using a debit or ATM card Colorado

I have opted out of debit card overdraft, meaning they should decline all debit card transactions when there is no money in account. They put through a - charge which overdraw my account by $3.00 and they assessed a - dollar fee. I called and they were able to reverse the fee and it left my account negative. I was not informed if I left it negative they would then assess another - dollar reacurring fee. Now because they waived the - fee there is nothing they can do I ca n't even close my account until it is paid, because I will receive another fee because I only get paid once a month.

KeyBank NA customer in Colorado
Dec 19, 2015

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints3/20125/20126/20128/20129/201210/201211/201212/20121/20133/20136/20138/20133/20147/201410/201411/20141/20152/20155/20156/20157/20158/201512/20153/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NAUsing a debit or ATM card32.1%60.7%3.6%3.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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