KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Other bank product/service Account opening, closing, or management New York

My father passed - -, 2016 he had a home equity line of credit and insurance to pay it off purchased in the home equity. I spent 5 month trying to get a amortization schedule from bank providing the death certificate and the will to bank by - - if not sooner. took till - -, 2016 to receive this document. then payment was made by insurance company on -/-/2016 applied -/-/2016. was told that the funds would be transferred back to checking account and lien release would be provided in 10 business day. on -/-/- i called as nothing occurred and now they claim all they have is death cert and nothing else. i provided this to branch in -/-/- and to -- on - -, 2016. Resent - -, 2016