KeyBank NA Bank Account Or Service Complaint

Checking account Account opening, closing, or management

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Oregon

I opened an account online, but never received my - - account opening disclosures. Unless I 'm mistaken, they never mailed, emailed or stored them electronically on online banking. I called the call center ( maybe -? ) to find out where I could get them. She told me I 'd receive them by mail in -10 business days. Well, I opened my account on - and I still do n't have the disclosures. How am I supposed to know how to avoid a fee if I do n't have the disclosures?

KeyBank NA customer in Oregon
Mar 28, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

Consumer disputes how KeyBank NA handled their complaint

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