KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Ohio

In late - -, I requested a wire transfer in the amount of $12000.00 from my personal checking account to my friend 's personal account in -. As I frequent his residence in -, I had asked him to purchase a car on my behalf so that I may have use of it. My friend never received the funds. I contacted KeyBank multiple times to inquire the status of the wire transfer. The response was always, " I do n't know. '' After my 1 week of inquiries I learned that a fraud investigator was assigned to look into the wire request and that the wire was never sent. On - -, -, - - of - County Department of Jobs and Family Services Adult Protective Services and a - County Ohio Sheriff 's Detective arrived at my home. I was questioned by - of APS and fully cooperated with her. However, I feel that the Detective was asking


parents died of, how often I visit a doctor, if I was behind on a mortgage payment, how much the mortgage payment was and other questions that had nothing to do with the matter at hand. I asked the Detective if I had done anything illegal. His response was, " No. '' He did indicate that he found my relationship with my friend " odd. '' Before - - left, she indicated that I was capable of making my own decisions and she left a message - -, - ( which I have saved on my voicemail ) stating that she was closing the case and that I am capable of making my own decisions and doing what I decided to do with my money. About a week later, I first heard from - - from KeyBank 's Fraud Investigation group. When I spoke with him on the phone, he told me he found my relationship with my friend odd, in his past experience all - are scammers, and if KeyBank were to send this wire, my friend would then have have access to my checking information and in turn be able to hack every other KeyBank account. He indicated that for these reasons he would recommend to the branch that they close my account. This was the last I heard of this situation until - -, -. A message from a branch manager was left on my home answering machine. Upon my return from - on - -, -, I received the - messages. the first indicated that they would be closing my account. The second message indicated that I had until - -, - to come in the branch to collect my funds. On - -, I went to my local branch to close my account and speak with the manager. She was on vacation, but a banker and the lead teller were able to assist me. The lead teller informed me that - emailed the lead teller and told her to close my account. I attempted to reach -, but he was out of the office. He returned my call on - -, - and indicated on my voicemail that the account was closed because of the wire in -. I then emailed - to ask him the multiple questions I had and requested a formal letter on KeyBank letter head by Friday - -, - as to the exact reason my account was closed. He did not answer my questions to my satisfaction, instead cited KeyBank 's general policy of exiting a relationship at their discretion. To date I have not received a formal letter either through email or US Postal Services indicating the reason my account was closed. I feel embarrassed, violated and discriminated against. I feel - used his prejudices his past experience and was judgmental without any consideration for the actual facts of the matter.