KeyBank NA Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

KeyBank NA Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Florida

Key Bank Real Estate Capital has app. $30000.00 of my money in an escrow account on a mortgage that was paid off almost one month ago. $5500.00 excess overage due me has been in their escrow account since -/-/2015 and they 've yet to refund my money. Mortgage number -

KeyBank NA customer in Florida
Mar 17, 2016

* Source: CFPB Complaint Database

KeyBank NA response to complaint:
Closed with explanation

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How KeyBank NA handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3KeyBank NAComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/201210/201211/201212/20121/20132/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201412/20141/20152/20155/20156/20157/20158/201510/20153/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3KeyBank NALoan servicing, payments, escrow account67.4%18.0%3.4%2.2%6.7%1.1%1.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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