KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Checking account Account opening, closing, or management Ohio

I am complaining about my key advantage checking account from Key Bank. I used a promotion code of $300.00 bonus for opening this checking account and do not get the bonus. The $300.00 bonus required $1000.00 direct deposit and 5 online bill payments within 60 days from account open date. I met all the requirements, but Key Bank said I did not. The bank said my account open date is -/-/2015 and I met the requirements on -/-/2015 so I did not met the requirements within 60 days from account opening date, which I think is ridiculous. I did applied this account online on -/-/2015. But after submitting the application, I was told that the account was unable to be opened online and I had to open this account in a branch.


I made the $1000.00 direct deposit on -/-/2015. I made five online bill payments on -/-/2015 which are posted on -/-/2015. I definitely met the requirements within 60 days from my account open date -/-/2015!!!!! I went to a branch ( locating on - - -, -, OH - ) on -/-/2015 to ask about my $300.00 bonus. I was told I did not met the requirements since the account open date in their system is -/-/2015 and I should completed requirements before -/-/2015. It is ridiculous! My application was rejected on -/-/2015 online, I opened my account in a branch on -/-/2015.